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Customer Relations Assistant Jobs in Florida (NOW HIRING)

Better Talent

Owner Relations Assistant

Pensacola, FL

$18 - $21/hr

Are you passionate about customer service and building meaningful relationships? Do you thrive in a ... Position Summary The Owner Relations Assistant is an entry-level, developmental position designed ...

Alphabe Insight Inc

Public Relations Assistant

Tampa, FL · On-site

$47K - $51K/yr

Job Summary We are looking for a Public Relations Assistant to support outreach efforts, community ... Maintain positive relationships with customers and community members. * Prepare and organize ...

Alphabe Insight Inc

Public Relations Assistant

Miami, FL · On-site

$44K - $48K/yr

Professional appearance and customer-focused mindset. * Ability to work independently as well as ... Hands-on experience in public relations and community engagement. * Full-time position with a ...

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All JobsCustomer Relations JobsCustomer Relations Assistant JobsCustomer Relations Assistant Jobs in Florida

Customer Relations Assistant information

See Florida salary details

$12.7K

$32.7K

$42.2K

How much do customer relations assistant jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer relations assistant in Florida is $32,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $23,200.00 and $33,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations assistant, and why are they important?

To thrive as a Customer Relations Assistant, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, office suites, and call center systems is typically required. Patience, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are crucial for ensuring customer satisfaction, efficiently resolving issues, and building lasting client relationships.

What does a customer relations assistant do?

A customer relations assistant helps manage customer interactions by addressing inquiries, resolving complaints, and providing information about products or services. They often use communication tools like phone, email, or chat and require good interpersonal skills to ensure customer satisfaction and loyalty.

What are some typical challenges faced by customer relations assistants, and how are they supported in overcoming them?

Customer Relations Assistants often encounter challenges such as handling difficult customer inquiries, managing high volumes of requests, and ensuring quick resolution of complaints. To help address these, most organizations provide thorough training, clear escalation procedures, and access to support from supervisors or senior team members. Additionally, teamwork is emphasized, with regular briefings and collaboration among colleagues to share best practices and resolve complex cases efficiently. This supportive environment helps assistants maintain high service standards and develop valuable problem-solving skills.

What is the difference between Customer Relations Assistant vs Customer Service Representative?

AspectCustomer Relations AssistantCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer customer service or communication certificationsHigh school diploma; often requires customer service training or certifications
Work EnvironmentOffice settings, retail, or call centers; focus on building customer relationshipsCall centers, retail, or online support; direct customer interaction
Employer & Industry UsageRetail, hospitality, healthcare, and service industriesTelecommunications, retail, banking, and service sectors
Common Search & ComparisonCustomer Relations Assistant vs Customer Service Representative

While both roles involve customer interaction, a Customer Relations Assistant focuses on maintaining and enhancing customer relationships, often with a proactive approach. A Customer Service Representative primarily handles inquiries, complaints, and support requests. The roles overlap in communication skills and work environments, but the Customer Relations Assistant emphasizes relationship-building and customer retention strategies.

What are the most commonly searched types of Customer Relations jobs in Florida? The most popular types of Customer Relations jobs in Florida are:
What cities in Florida are hiring for Customer Relations Assistant jobs? Cities in Florida with the most Customer Relations Assistant job openings:
Customer Relations Assistant jobs near you
Infographic showing various Customer Relations Assistant job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,741 per year, or $15.7 per hour.

Patient Relations Assistant

US Department of Veterans Affairs

Daytona Beach, FL • On-site

Other

Posted 4 days ago

U.S. Department Of Veterans Affairs rating

8.1

Company rating: 8.1 out of 10

Based on 671 frontline employees who took The Breakroom Quiz

50th of 290 rated public sector bodies

Job description

Patient Relations Assistant

The Patient Relations Assistant (PRA) plays a key role in supporting the Veterans Experience Office. The Patient Relations Assistant will report to the Supervisory Patient Relations Assistant, Veterans Experience, with daily work assignments often coordinated by the Lead Patient Relations Assistant. The PRA provides basic information to patients and visitors, leads facility tours, assists patients and family members to appointments, as well as engages with current patients through rounding. PRA outpatient rounding consists of visiting waiting areas to engage with patients and identify any service recovery needs, liaise with appropriate services for resolution or escalate need if greater support is required. Duties consist of but are not limited to the following:

  • Provide basic information to Veterans and visitors in person and via telephone. This includes directions, forms, and operating hours.
  • Provide facility tours for key stakeholders. These tasks will involve frequent walking throughout the campus as well as pushing wheelchairs and assisting with other mobility equipment (walkers, etc.).
  • Assess patient needs by rounding in waiting areas, hallways and community spaces and asking patients and visitors how things are going and what can be done to make their experience more positive.
  • PRA will work in collaboration with Service Level Advocates in each area to resolve patient concerns quickly.
  • Review daily inpatient census reports to identify newly admitted patients and meet with patients to provide a welcome to the Orlando VA Healthcare System, and an overview of services offered.
  • Identify any concerns or gaps in care and notify the appropriate parties for immediate resolution.
  • Provide telephone coverage in a back-up capacity in the Veteran Experience Office during staff absences.
  • Serve as a key member of the Veteran Experience Office assisting with resources.
  • Review comments from V-Signals surveys daily and ensure actionable items are directed to the appropriate service.
  • PRA will participate in the identification and implementation of Veteran Experience improvement projects.
  • Incumbent deals with patient complaints and grievances on a regular and recurring basis, the chosen course of action may require the use of many alternatives.
  • The incumbent has personal contact with patients and visitors, staff, and stakeholders. These contacts and the preparation of responses written require a high level of oral and written communication skills.
  • Functions as a liaison between patients and staff of the OVAHCS also providing Veterans, their family members, visitors, and caregivers with an experience that fulfills the mission of the organization.
  • Will have frequent personal contact with patients, visitors, family members, contractors, stakeholders, volunteers, and VA facility staff.
  • Provides the customer with consistent information according to established policies and procedures. Handles all pertinent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.

Work Schedule: Sunday - Saturday, 0730-4:30PM

Locations: Orlando, Lake Baldwin, and Daytona Florida

Telework: Not Authorized

Virtual: This is not a virtual position.

Position Description/PD#: Patient Relations Assistant/ PD07508A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Authorized

Permanent Change of Station (PCS): Not Authorized

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