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Customer Reference Manager Jobs in Remote, OR (NOW HIRING)

Purple Rain

Customer Success Manager

OR · Remote

... references, referrals, and testimonials from customers - Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features - Manage the customer ...

Purple Rain

Customer Success Manager

OR · On-site

... references, referrals, and testimonials from customers - Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features - Manage the customer ...

SuperCare Health

Customer Care Specialist

Roseburg, OR · On-site

$16.25 - $21.50/hr

Performs any other duties that may be requested by supervisor or management * Understand and ... Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB ...

Kroger Family of Companies

Staff Pharmacist

Roseburg, OR · On-site

$57.25 - $67.25/hr

Create an outstanding customer experience and inspire associates to deliver excellent customer ... Maintain and organize all policy manuals, reference books, state laws and required equipment and ...

Rick's Medical Supply, LLC

Dispatcher Lead

Roseburg, OR · On-site

Under the general supervision of the Branch Manager, you will play a crucial role in preparing the ... Assists Customer Service in troubleshooting patient calls that are equipment/ETA related * Provides ...

Atos

Head of AI

OR · Remote

Across the world, the Group enables its customers and employees, and members of societies at large ... Lead the delivery team for AI across NA including building and managing talent and ensuring ...

Atos

Head of AI

OR · On-site +1

Across the world, the Group enables its customers and employees, and members of societies at large ... Lead the delivery team for AI across NA including building and managing talent and ensuring ...

GovernmentJobs.com

Lending Library Student Worker

Roseburg, OR · On-site

$13.50 - $15.25/hr

... with inventory management, including checking items in and out and updating inventory records ... Provide courteous customer service to educators, staff, and community partners. * Assist with data ...

Lumen Technologies

Principal Architect

OR · Remote

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... Develop reusable reference architectures, solution patterns, and governance frameworks. Lead ...

Lumen Technologies

Senior Lead System Architect

OR · Remote

$132K - $176K/yr

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... Establish architecture standards, reference designs, and governance practices to ensure scalability ...

New

Umpqua Community College

HawkShop Cashier

Roseburg, OR · On-site

$14.55 - $15/hr

Welcome and assist customers with a friendly, helpful attitude. * Operate the cash register and ... Time management * Professional workplace skills QUALIFICATIONS Required: * Currently enrolled at ...

Lumen Technologies

Sr Lead Solution Architect

OR · Remote

Define target-state architecture, reference patterns, solution roadmaps, and phased delivery ... appointment management, customer notifications, or legacy field operations modernization.

New

Super Care, LLC

Patient Service Technician

Roseburg, OR · On-site

$16.75 - $23/hr

Essential Duties: Under the general supervision of the Branch Manager, The Patient Service ... Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB ...

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All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Remote, OR

Customer Reference Manager information

See Remote, OR salary details

$23K

$61.3K

$102.4K

How much do customer reference manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer reference manager in Remote, OR is $61,290.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $68,900.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What job categories do people searching Customer Reference Manager jobs in Remote, OR look for?

The top searched job categories for Customer Reference Manager jobs in Remote, OR are:

Customer Reference Manager jobs near you

Customer Success Manager

Purple Rain

OR • Remote

Part-time

Re-posted 24 days ago

Job description

Company Description

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.

Job Description

- Build and setup processes for customer success using industry best practises for SaaS
- You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email and instant messaging,
- You'll enjoy working with our customers to empathise and resolve technical, billing or general support queries with a smile,
- You'll proactively engage newly onboarded customers by ensuring that they're making the most out of our features,
- You are able to notice trends among customer issues and communicate those to the Engineering & Product team,
- You can help us brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives.
- Taking ownership of accounts and managing their onboarding, success, retention, and renewal processes
- Consult regularly with clients to fully understand their needs and actively solve pain points.
- Respond quickly to customer-submitted questions and requests
- Maintain portfolio and monitoring analytics, reports and KPIs
- Solicit references, referrals, and testimonials from customers
- Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
- Manage the customer renewal process and identify upsell opportunities


Qualifications

You love multi-tasking. You love knowing that each day is different and you never know exactly what's going to happen. You are excited to find out what the next big thing is in the sales scene. You love being in fast-paced environments where you are constantly learning. And you love helping people.

Previous experience in customer success is a big bonus (even better if in a SaaS startup)
A proven track record of successfully building rapport and relationships with all levels
Excellent writer and communicator
Internet savvy with a strong interest in startups
At least a year of experience in sales or customer success in a software company
Strong knowledge of online software (SaaS) products and services, broadly defined
Account management, project management and problem-solving skills
Passion for building relationships with people
High level of organization and a great attention to detail
Strong presentation skills via phone, online and in person
Ability to learn new concepts quickly
Data driven with appreciation of organization and process
Additional Information

Experience with Inside sales + account management is a plus!


This is a remote position which requires about 2 to 4 hours a day. You are expected to work by taking complete ownership.


Mandatory information to be sent during application 

  1. Expected Hourly rate (Take into account this is a long-term position)
  2. Number of hours available per week
  3. Timezone and schedule of availability (example 10 am est to 2 pm est)
  4. How soon can you get started
  5. List of software with which you have experience working with 
  6. Any additional skills which we should know about

Apply