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Customer Reference Manager Jobs in Austin, TX (NOW HIRING)

Dayshape

Senior Customer Success Manager (US)

Austin, TX · On-site

$110K - $140K/yr

Typically managing a portfolio of 7-9 accounts, this role focuses on driving customer adoption ... Build strong customer advocates who contribute to case studies, events, reference programmes, and ...

Dayshape

Senior Customer Success Manager (US)

Austin, TX · On-site

$110K - $140K/yr

Typically managing a portfolio of 7-9 accounts, this role focuses on driving customer adoption ... Build strong customer advocates who contribute to case studies, events, reference programmes, and ...

Dayshape

Senior Customer Success Manager (US)

Austin, TX · On-site

$110 - $140/hr

Typically managing a portfolio of 7-9 accounts, this role focuses on driving customer adoption ... Build strong customer advocates who contribute to case studies, events, reference programmes, and ...

LogicMonitor

Sr. Renewals Manager

Austin, TX · On-site

... customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any ... The Senior Renewals Manager plays a pivotal role in managing the renewal of SaaS contracts ...

Socket.dev

Sr. Renewals Manager

Austin, TX · On-site

$77 - $96/hr

... customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any ... The Senior Renewals Manager plays a pivotal role in managing the renewal of SaaS contracts ...

LogicMonitor

Sr. Renewals Manager

Austin, TX · On-site

... customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any ... The Senior Renewals Manager plays a pivotal role in managing the renewal of SaaS contracts ...

LogicMonitor

Manager, Business Systems

Austin, TX · On-site

... customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any ... LogicMonitor is looking for a talented and experienced Manager, Business Systems (BSA Practice Lead ...

Sheet Labels, Inc.

Customer Success Rep

Austin, TX · On-site

$55 - $75/hr

You partner with Account Managers before the close and own the relationship after it: clean ... references. While skills and other assessments may be required as part of the interview process ...

LogicMonitor

Manager, Business Systems

Austin, TX · On-site

... customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any ... LogicMonitor is looking for a talented and experienced Manager, Business Systems (BSA Practice Lead ...

LogicMonitor

Sales Compensation Manager

Austin, TX · On-site

... customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any ... The Sales Compensation Manager directly co-own the day-to-day administration and execution of ...

LogicMonitor

Sales Compensation Manager

Austin, TX · On-site

... customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any ... The Sales Compensation Manager directly co-own the day-to-day administration and execution of ...

Socket.dev

Sales Compensation Manager

Austin, TX · On-site

$115 - $143/hr

... customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any ... Own and manage daily sales commission operations, including monthly and quarterly calculations ...

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Showing results 41-60

All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Austin, TX

Customer Reference Manager information

See Austin, TX salary details

$22.8K

$60.8K

$101.6K

How much do customer reference manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer reference manager in Austin, TX is $60,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,400.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Austin, TX?

For Customer Reference Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Austin, TX look for?

The top searched job categories for Customer Reference Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Customer Reference Manager jobs?

Cities near Austin, TX with the most Customer Reference Manager job openings:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Austin, TX as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $60,812 per year, or $29.2 per hour.

Senior Customer Success Manager (US)

Dayshape

Austin, TX • On-site

$110K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Job description

About us
We're Dayshape-an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organizations to achieve extraordinary results.
Our enterprise platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams-we're helping our customers build strong organisations and careers for the long term.
Why our customers love Dayshape:
  • We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.
  • We provide complete operational visibility today and the tools to confidently predict tomorrow.
  • We empower firms to be where top talent wants to work and where top clients want to buy from.

Recognised as Scotland's fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years, we've consistently proven our ability to innovate and deliver real impact-and we're always looking for like-minded people to join us.
At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team-driven by our values and a shared commitment to success. If you're ready to join a fast-growing, high-impact company that's reimagining resource management, then let's talk.
About the role
Due to continued growth, we are now looking for a new Customer Success Manager to join our team. The Customer Success Manager (CSM) will manage a portfolio of complex, strategic accounts that require strong relationship management and a consultative approach. Typically managing a portfolio of 7-9 accounts, this role focuses on driving customer adoption, retention, growth, and long-term value realisation.
From onboarding through to renewal, you will own the end-to-end customer journey and act as the primary post-sale relationship owner and trusted advisor. You'll work closely with customers to ensure they maximise the value of Dayshape, identifying opportunities for optimisation, expansion, and operational improvement.
Our focus is on driving measurable value through product usage, adoption, and strategic alignment with customer business outcomes.
What you'll do
  • Lead a portfolio of our most strategic enterprise customers, building long-term partnerships with global leading professional services firms.
  • Act as a trusted advisor to senior stakeholders, helping customers achieve measurable business outcomes and maximise the value of Dayshape.
  • Drive adoption, optimisation, and growth across your accounts through strategic guidance and executive-level engagement.
  • Lead business reviews and strategic conversations, providing insight, challenge, and recommendations that support customers' evolving goals.
  • Identify opportunities to expand our partnerships, helping customers unlock additional value from our platform and services.
  • Proactively navigate complex customer challenges, bringing together cross-functional teams to deliver successful outcomes.
  • Champion the voice of the customer, shaping product direction through feedback, insights, and industry expertise.
  • Build strong customer advocates who contribute to case studies, events, reference programmes, and the wider Dayshape community.

About you
  • Significant experience in Customer Success or Account Management, managing enterprise or complex customer relationships (ideally within the SaaS or software space)
  • Strong commercial acumen, with experience supporting renewals, expansions, and revenue growth
  • Proven ability to build and maintain relationships with executive-level stakeholders
  • Experience driving product adoption, engagement, and measurable customer outcomes
  • Ability to manage multiple complex projects and stakeholders simultaneously, with strong organisational skills
  • Excellent communication and presentation skills, with the ability to influence and challenge constructively
  • A proactive, customer-first mindset with strong problem-solving capabilities
  • Ability to work cross-functionally and bring together internal stakeholders to deliver results

Bonus points if you have
  • Experience working with Professional Services or Public Accounting firms
  • Experience with SaaS platforms, HR/ERP systems, or enterprise software solutions
  • Experience improving customer success processes within a high-growth or scaling business

What you'll get
  • Salary $110,000 - $140,000, dependent on experience
  • 31 days' vacation per year, including public holidays, and increasing by 1 day each year to a maximum of 38 days.
  • Paid four-week sabbatical in your fifth anniversary year on top of your holiday entitlement.
  • Comprehensive medical, dental and vision benefits
  • Disability and life insurance
  • 401k
  • At least $1,400 per year to spend on professional and personal development.
  • Regular All Hands meeting for inspiration and over-communication
  • Monthly team events (sometimes in-person, sometimes virtual).
  • Volunteering time - up to 20 hours a year to participate in volunteer work.
  • Genuinely nice, smart people to work with, who are excited about growing our company

Working Details
This is a full-time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know. Ideally, we are ideally looking for those based remotely in Austin or in the NJ Tri State Area.
Join the team!
Equality of opportunity is more than just a responsibility: we believe it's a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.
This is your opportunity to really influence how we get things done, and how our customer success function supports our customers. We're doing well, but there's lots more to do in order to maintain the high bar and pace that we've set.
Everyone here is growing personally as the company grows, so if that sounds like something you'd like to be part of, we'd love to see your application. The deadline for applications is Friday 14th August 2026 at 12pm ET.
Please note the successful candidate for this role will be subject to background checks and will have an opportunity to declare anything to us beforehand.

Apply