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Customer Reference Manager Jobs in Austin, TX (NOW HIRING)

Imprivata

Customer Success Manager I

Austin, TX · On-site

$63K - $75K/yr

... references, etc. * Identify opportunities to implement scalable programs which will efficiently and ... Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight. * Proficiency with O365 ...

Imprivata

Customer Success Manager I

Austin, TX

$63K - $75K/yr

... references, etc. * Identify opportunities to implement scalable programs which will efficiently and ... Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight. * Proficiency with O365 ...

Imprivata

Customer Success Manager I

Austin, TX · On-site

$63K - $75K/yr

... references, etc. * Identify opportunities to implement scalable programs which will efficiently and ... Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight. * Proficiency with O365 ...

LogicMonitor

Project Manager

Austin, TX · On-site

... customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any ... Stakeholder Management & Customer Advisory - Build trusted relationships with customers by ...

Imprivata

Customer Success Manager I

Austin, TX

... references, etc. * Identify opportunities to implement scalable programs which will efficiently and ... Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight. * Proficiency with O365 ...

LogicMonitor

Project Manager

Austin, TX · On-site

... customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any ... LogicMonitor is seeking a Professional Services Project Manager to lead the successful delivery of ...

SHI

Content Marketing Manager

Austin, TX · On-site

... Manager will develop impactful narratives that build trust, deepen customer relationships, and ... Support customer advocacy initiatives through the development of customer references, case studies ...

Dayshape

Senior Customer Success Manager (US)

Austin, TX · On-site

$110K - $140K/yr

Typically managing a portfolio of 7-9 accounts, this role focuses on driving customer adoption ... Build strong customer advocates who contribute to case studies, events, reference programmes, and ...

New

Dayshape

Senior Customer Success Manager (US)

Austin, TX · On-site

$110K - $140K/yr

Typically managing a portfolio of 7-9 accounts, this role focuses on driving customer adoption ... Build strong customer advocates who contribute to case studies, events, reference programmes, and ...

New

LogicMonitor

Customer Technical Architect

Austin, TX · On-site

$65.75 - $79.25/hr

... customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any ... cture Management provider. LogicMonitor also boasts high employee satisfaction. We have been ...

Dayshape

Senior Customer Success Manager (US)

Austin, TX

$110K - $140K/yr

Typically managing a portfolio of 7-9 accounts, this role focuses on driving customer adoption ... Build strong customer advocates who contribute to case studies, events, reference programmes, and ...

New

LogicMonitor

Customer Technical Architect

Austin, TX · On-site

$65.75 - $79.25/hr

... customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any ... cture Management provider. LogicMonitor also boasts high employee satisfaction. We have been ...

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Showing results 21-40

All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Austin, TX

Customer Reference Manager information

See Austin, TX salary details

$22.8K

$60.8K

$101.6K

How much do customer reference manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer reference manager in Austin, TX is $60,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Austin, TX? For Customer Reference Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Austin, TX look for? The top searched job categories for Customer Reference Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Customer Reference Manager jobs? Cities near Austin, TX with the most Customer Reference Manager job openings:
Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Austin, TX as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $59,410 per year, or $28.6 per hour.

Customer Success Manager I

Imprivata

Austin, TX • On-site

$63K - $75K/yr

Full-time

Posted 29 days ago

Job description

Description
Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task-it's a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what's possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results-for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We're committed to building an inclusive workplace where everyone feels valued and supported. If you're looking for a place to match your passion with purpose-and where every day you can make an impact-you'll find it here.
We are seeking a Customer Success Manager I to join our team. This is a hybrid opportunity based out of our Waltham, MA; St. Petersburg, FL or Austin, TX office.
Job Summary
The Customer Success Manager I (CSM I) is responsible for engaging with the majority of Imprivata's SMB customers at key points throughout the customer journey. The CSM is a part of a CSM team and collectively they drive value and additional customer outcomes. Our CSMs work cross-functionally within the organization to resolve customer satisfaction related issues and play a critical part of the signature experience we provide our customers. This role will maintain working relationships internally with teams such as Renewals, Support, Sales, and leadership. This role is responsible for meeting key metrics such as retention, adoption, satisfaction, and to identify opportunities for cross-sell and addons. CSMs, through their reactive and proactive engagements, encourage successful and healthy customer journeys and enhance partnerships providing life-long customers.
Duties and Responsibilities
  • Monitor metrics to accelerate product adoption, influence engagement and identify opportunities for growth.
  • Review customer analytics, including but not limited to: customer trends, on-time renewals, monthly active-usage, and NPS.
  • Maintains excellent knowledge of product, customer journey expectations, issue resolution, and customer risk management
  • Partner with renewals to protect and grow ARR for customer base through risk and renewals initiatives
  • Manage customer engagements at scale through Salesforce case management, Gainsight workflows, calls, and organized email communication
  • Communicate "voice of the customer" feedback to upper management and help drive strategic initiatives and program improvement.
  • Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc.
  • Identify opportunities to implement scalable programs which will efficiently and effectively drive customer outcomes at scale.
  • Other duties as assigned and required.

Qualifications
  • Bachelor's degree in Business or related discipline.
  • 1+ years' experience in customer facing success, project management, or professional services role.
  • Experience with Saas in healthcare or commercial.
  • Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight.
  • Proficiency with O365 tools.
  • Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers.
  • Aility to engage with C level executives and ability to take feedback from all levels.
  • Ability to comprehend high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution, and identification of technical escalation points.
  • Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
  • Ability to work cross-functionally to bring key Imprivata functional areas together in order to solve customer requirements.
  • Effective communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level.

This position offers a total compensation range of $63,000.00 to $75,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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