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Customer Reference Manager Jobs in Ohio (NOW HIRING)

Ohio University

Events Manager

Athens, OH · On-site

$44K - $74K/yr

... references including current telephone and email addresses for all references. For full ... Accountable for achieving established performance measures related to event execution, customer ...

US Bank

Client Manager

Cincinnati, OH · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Membership to professional bodies (if applicable and required for the role), References, and Any ...

U.S. Bank

Client Manager

Saint Bernard, OH · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Membership to professional bodies (if applicable and required for the role), References, and Any ...

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Showing results 41-60

All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Ohio

Customer Reference Manager information

See Ohio salary details

$21.9K

$58.3K

$97.4K

How much do customer reference manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer reference manager in Ohio is $58,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,600.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Ohio?

For Customer Reference Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Ohio look for?

The top searched job categories for Customer Reference Manager jobs in Ohio are:

What cities in Ohio are hiring for Customer Reference Manager jobs?

Cities in Ohio with the most Customer Reference Manager job openings:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $58,326 per year, or $28 per hour.

PT Library Customer Adviser - Avondale Branch

Cincinnati and Hamilton County Public Library

Cincinnati, OH • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

PT LIBRARY CUSTOMER ADVISER - Avondale Branch Library
DATE POSTED:
07.28.2026
POSITION SUMMARY:
The Library Customer Adviser provides direct customer service to Library customers, including circulation of materials, reference services, technology training/assistance, and directional assistance.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
  • Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
  • Assists customers with various technologies.
  • Shelves returned materials.
  • Searches for requested materials.
  • Performs readers' advisory and reference services.
  • Participates in the location's shared responsibilities, including desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
  • Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
  • Assists with programs, displays, and meeting room approvals.
  • Refers customers' issues and complaints to managers and/or designated persons-in charge.
  • Prepares and deposits money from fees.
  • Serve as the person-in-charge in the absence of leadership, as needed.
  • Interprets the Library's policies and procedures to the public in a customer-friendly manner.
  • Supports and advances the Library's mission of connecting people with the world of ideas and information.
  • Embraces and embodies the Library's core beliefs, strategic priorities and pillars of excellence.
  • Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
  • Complies with Cincinnati & Hamilton County Public Library's workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
  • Other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Skill in customer service.
  • Ability to arrange materials in alphabetical and numerical order.
  • Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
  • Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
  • Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
  • Working irregular hours, including evenings and weekends, is required.
QUALIFICATIONS:
  • Education: High school diploma or equivalent is required.
  • Certifications or licensure: None.
  • Years of relevant experience: None.
  • Years of experience supervising: None.

HOURS:
20 hours per week
SALARY:
$17.48
DEADLINE:
Until filled
Equal Employment Opportunity Employer

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