ZipRecruiter

Log In

1

Customer Reference Manager Jobs in Ohio (NOW HIRING)

First Choice

CSR

Akron, OH · On-site

$15 - $16/hr

... manager. · Performs all required reference checks and background checks for applicants under ... Ability to effectively present information in one-on one and small group situations to customers ...

US Endoscopy

Customer Care Representative

Mentor, OH · On-site

$14.25 - $19.50/hr

Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials * Research ...

US Bank

Client Manager

Cincinnati, OH

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Membership to professional bodies (if applicable and required for the role), References, and Any ...

U.S. Bank

Client Manager

Saint Bernard, OH · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Membership to professional bodies (if applicable and required for the role), References, and Any ...

Diebold Nixdorf

Inside Sales Specialist

North Canton, OH · On-site

... references, managing pipelines, etc). * Prospects, builds and manages referral pipeline via various ... Possess experience with CRM software, such as Salesforce, to maximize opportunities. * Consultative ...

Diebold Nixdorf

Inside Sales Specialist

North Canton, OH · Hybrid

Possess experience with CRM software, such as Salesforce, to maximize opportunities. * Consultative ... references, managing pipelines, etc). * Prospects, builds and manages referral pipeline via various ...

previous page

Showing results 41-60

All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Ohio

Customer Reference Manager information

See Ohio salary details

$21.9K

$58.3K

$97.4K

How much do customer reference manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer reference manager in Ohio is $58,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Ohio? For Customer Reference Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Ohio look for? The top searched job categories for Customer Reference Manager jobs in Ohio are:
What cities in Ohio are hiring for Customer Reference Manager jobs? Cities in Ohio with the most Customer Reference Manager job openings:
Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $58,326 per year, or $28 per hour.

CSR

First Choice

Akron, OH • On-site

$15 - $16/hr

Part-time

Re-posted 8 days ago

Job description

Essential Duties and Responsibilities:
· Cordially greets arriving visitors, employees and applicants.
· Answers incoming telephone calls, determines purpose of callers, and forwards calls to
appropriate staff member; manages multiple phone lines effectively; prioritizes phone calls; takes
and delivers messages or transfers calls to voice mail when appropriate personnel are
unavailable.
· Accurately files paper/electronic medical and employment records; scans and names documents.
· Prepares fax cover sheets; sends and receives faxes; scans and emails documents.
· Prepares, completes, saves and/or distributes a number of daily or weekly reports.
· Completes regular audits to ensure that medical records are complete and accurate; corrects
and/or reports exceptions to insure compliance.
· Assists in the hiring of new staff by advising candidates of openings, providing applications,
providing recommendation to the hiring manager.
· Performs all required reference checks and background checks for applicants under consideration
for employment.
· Completes new employee on-boarding tasks, such as but not limited to, reviewing orientation
folder with new employees, processing paperwork and assembling files.
· Maintains office supplies list, handouts, and medical-record supplies; orders replacement supplies
or informs Clinical Services Manager (CSM) or Branch Manager of supply needs.
· Receives deliveries; check contents of deliveries against invoices and immediately note package
shortages or damaged shipments as necessary.
· Generates monthly employee in-service and expired certificate reminders as necessary.
· Prepares and sends email reminders and notices.

Qualifications, Skills, and Abilities:
**To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

-Education and/or Experience: High school diploma or general education degree (GED); or one to
three months related experience and/or training; or equivalent combination of education and
experience.
-Language Skills: Ability to read and comprehend simple instructions, short correspondence, and
memos. Ability to write simple correspondence. Ability to effectively present information in one-on one and small group situations to customers, clients, and other employees of the organization.
-Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw
and interpret bar graphs.
-Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished
in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in
standardized situations.
-Computer Skills: To perform this job successfully, an individual should have knowledge of Contact
-Management systems; Database software; Internet software; --Spreadsheet software and Word

Apply