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Customer Reference Manager Jobs in Ohio (NOW HIRING)

EDB

Principal Customer Success Manager

Columbus, OH · On-site

... references * Prepare and present Executive Business Reviews (EBRs) to show progress, value ... Nurture and manage customer relationships to ensure high customer satisfaction that results in ...

Hobby Lobby

Customer Service Manager

Wooster, OH · On-site

$20.15 - $21.15/hr

Previous Work References If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. Full-Time Benefits include:

Cyxtera

Customer Success Manager

Lewis Center, OH · Hybrid

Leverage customer relationships as needed for prospect references Experience and Qualifications * 5+ years of experience in a customer facing role in data center colocation and/or managed hosting ...

ENOSIX, INC.

Customer Success Manager

Cincinnati, OH · On-site

References Requirements: Qualifications Required * 3+ years in a customer-facing Customer Success, Account Management, or Strategic Consulting role, ideally within B2B SaaS. * Proven track record ...

New

iCIMS

Customer Success Manager

Columbus, OH · On-site

$70K - $80K/yr

Foster advocacy through references, testimonials, and participation in customer community programs. Qualifications * 2-5+ years in Customer Success, Account Management, Implementation, Consulting, or ...

First Student, Inc.

Proposal Manager

Cincinnati, OH · On-site

$65K - $75K/yr

Leads and manages proposal-related business development activities, processes and materials for new ... bios, customer references and templates. * Drive prospective and continuous improvement in the ...

First Student

Proposal Manager

Cincinnati, OH

$65K - $75K/yr

Leads and manages proposal-related business development activities, processes and materials for new ... bios, customer references and templates. * Drive prospective and continuous improvement in the ...

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Showing results 1-20

All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Ohio

Customer Reference Manager information

See Ohio salary details

$21.9K

$58.3K

$97.4K

How much do customer reference manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer reference manager in Ohio is $58,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.
What are popular job titles related to Customer Reference Manager jobs in Ohio? For Customer Reference Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Reference Manager jobs in Ohio look for? The top searched job categories for Customer Reference Manager jobs in Ohio are:
What cities in Ohio are hiring for Customer Reference Manager jobs? Cities in Ohio with the most Customer Reference Manager job openings:
Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $58,326 per year, or $28 per hour.

Reference Librarian - Arts & Special Collections - Downtown Main Library

Cincinnati & Hamilton County Public Library

Cincinnati, OH • On-site

$49K - $62K/yr

Full-time

Posted 6 days ago

Job description

REFERENCE LIBRARIAN - ARTS & SPECIAL COLLECTIONS - DOWNTOWN MAIN LIBRARY
DATE POSTED:
08.05.2026
POSITION SUMMARY:
The Reference Librarian - Arts & Special Collections is responsible for overseeing the Library's art and special collections.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
  • Serves as the point person for the special collections, working independently or within a team, managing projects with support and guidance from the department manager.
  • Serves as liaison to community art schools/classes, facilitating visits, displays, and engagement.
  • Works with the Cataloging & Processing Department and the Digital Services team to affect access to special collections materials.
  • Serves as a resource to assist with collection development and maintenance, including collection valuation, acquisition, and de-selection.
  • Assists in identifying rare and valuable materials in the regular collections.
  • Works with Conservation Services to determine appropriate treatment and housing of materials for exhibit, scanning and storage.
  • Makes the special collections, the stories they contain, and their historical contexts available in various mediums and curated on our Digital Library.
  • Answers library users' reference and readers' advisory questions in person, over the telephone and by e-mail.
  • Interprets the Library's policies and procedures to the public in a customer-responsive manner.
  • Presents information about library services and programs to individuals and groups.
  • Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
  • Supports and advances the Library's mission of connecting people with the world of ideas and information.
  • Embraces and embodies the Library's core beliefs, strategic priorities, and pillars of excellence.
  • Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
  • Complies with Cincinnati & Hamilton County Public Library's workplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
  • Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of the principles and practices of library science.
  • Knowledge of Art and Cultural History, cultural artifacts, and historical contexts.
  • Skill in Special Collections management, including archival practices, preservation techniques, and rare book and item handling.
  • Skill in customer service.
  • Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
  • Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.

QUALIFICATIONS:
  • Education: Master's degree in Library and Information Science is required.
  • Certifications or licensure: A driver's license and a driving record acceptable to the Library's insurance provider are required.
  • Years of relevant experience: Two or more years is required. Experience with Arts & Special Collections is required.
  • is required. Experience
  • Years of experience supervising: None.

LOCATION:
Downtown Main Library
HOURS:
40 hours per week
SALARY:
$49,940.80 - $62,441.60 annually
DEADLINE:
Until filled
Equal Employment Opportunity Employer

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