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Customer Reference Manager Jobs in Ohio (NOW HIRING)

Cytel

Previous Sales Methodology training and strong customer references. * Account management experience a plus * University Degree What's in it for you * You will have the opportunity to play an integral ...

Ritchie Bros.

Customer Service Representative

Dayton, OH · On-site

$15.50 - $21.25/hr

... Reference pricing and delivery information • Respond to customer questions, inquiries, and ... Time management skills • Positive attitude • Ability to work independently • Strong ...

Ritchie Bros.

Customer Service Representative

Dayton, OH · On-site

$18 - $20/hr

... Reference pricing and delivery information • Respond to customer questions, inquiries, and ... Time management skills • Positive attitude • Ability to work independently • Strong ...

Mactac

Customer Service Representative

Hudson, OH · On-site

$14.50 - $19.75/hr

Requires minimal management support and supervision to handle all issues. Applies strong technical ... Is aware of competitive offerings and cross references. * Participate in departmental meetings.

First Choice Home Health

CSR

Akron, OH · On-site

$15.25 - $20.75/hr

... manager. * Performs all required reference checks and background checks for applicants under ... Ability to effectively present information in one-on one and small group situations to customers ...

Diebold Nixdorf

Inside Sales Specialist

North Canton, OH · Hybrid

Possess experience with CRM software, such as Salesforce, to maximize opportunities. * Consultative ... references, managing pipelines, etc). * Prospects, builds and manages referral pipeline via various ...

First Choice

CSR

Akron, OH · On-site

$15 - $16/hr

... manager. · Performs all required reference checks and background checks for applicants under ... Ability to effectively present information in one-on one and small group situations to customers ...

Brenntag

Customer Service Representative

Hebron, OH

$14.75 - $20/hr

Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools. Our Offer ... reference your race, religion, age, sex, genetic, veteran status, disability or any other status ...

Exacta

Customer Service Representative

Worthington, OH · On-site

$15 - $20.25/hr

Manage quoting and coordinate individual proposals from Landmark website under PM/PLS supervision ... reference for scope questions. * Prioritize requests to meet deadlines * Identify, download and ...

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Showing results 21-40

All JobsCustomer Reference JobsCustomer Reference Manager JobsCustomer Reference Manager Jobs in Ohio

Customer Reference Manager information

See Ohio salary details

$21.9K

$58.3K

$97.4K

How much do customer reference manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer reference manager in Ohio is $58,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,600.00 per year, depending on experience, location, and employer.

How does a Customer Reference Manager typically collaborate with sales and marketing teams?

A Customer Reference Manager frequently works closely with both sales and marketing teams to identify, nurture, and showcase satisfied customers who can serve as references. This involves coordinating interviews, case studies, and reference calls, as well as ensuring that reference assets align with current campaign goals. Regular communication and cross-functional meetings are common to keep all stakeholders informed and to maximize the impact of customer advocacy programs. This collaborative approach helps ensure that the right customer stories are leveraged at the right stages of the sales cycle.

What are the key skills and qualifications needed to thrive as a Customer Reference Manager, and why are they important?

To thrive as a Customer Reference Manager, you need expertise in customer relationship management, project coordination, and strong written and verbal communication skills, often supported by a bachelor’s degree in business or marketing. Familiarity with CRM platforms like Salesforce, content management systems, and customer advocacy tools is typically required. Outstanding interpersonal skills, attention to detail, and the ability to influence and collaborate across departments set top performers apart. These abilities are crucial for building trust with customers, capturing compelling success stories, and supporting sales and marketing initiatives.

What is the difference between Customer Reference Manager vs Customer Success Manager?

AspectCustomer Reference ManagerCustomer Success Manager
Primary FocusManaging customer references and case studiesEnsuring customer satisfaction and retention
Key ResponsibilitiesCollecting and maintaining customer references, coordinating reference activitiesOnboarding, supporting, and growing customer accounts
Required SkillsCommunication, relationship management, project coordinationCustomer relationship management, problem-solving, strategic planning
Work EnvironmentCollaborates with sales and marketing teamsWorks closely with sales, support, and product teams

The Customer Reference Manager primarily focuses on managing and leveraging customer references to support sales and marketing efforts. In contrast, the Customer Success Manager concentrates on ensuring ongoing customer satisfaction and retention. While both roles require strong communication skills and customer relationship expertise, their core objectives differ, with the Reference Manager emphasizing reference activities and the Success Manager focusing on customer success and growth.

What are popular job titles related to Customer Reference Manager jobs in Ohio?

For Customer Reference Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Reference Manager jobs in Ohio look for?

The top searched job categories for Customer Reference Manager jobs in Ohio are:

What cities in Ohio are hiring for Customer Reference Manager jobs?

Cities in Ohio with the most Customer Reference Manager job openings:

Customer Reference Manager jobs near you
Infographic showing various Customer Reference Manager job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $58,326 per year, or $28 per hour.

Resource Sharing Specialist - Sorting & Materials Retrieval/Main Library

Cincinnati and Hamilton County Public Library

Cincinnati, OH • On-site

$19.40 - $28.13/hr

Full-time

Posted 12 days ago

Job description

Resource Sharing Specialist- Sorting amp; Materials Retrieval/Main Library

Date Posted: 8/20/2026
POSITION SUMMARY: The Resource Sharing Specialist oversees the Library’s Resource Sharing service and coordinates with branch staff and other institutions to borrow and lend materials statewide.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES :
  • Processes requests from other library systems for Library materials.
  • Processes customer requests for materials not owned by the Library.
  • Helps prepare SearchOhio and OhioLink materials for shipping.
  • Reviews and maintains records as needed for incoming and outgoing SearchOhio and OhioLink requests.
  • Tracks overdue shared materials.
  • Prepares invoices for shared materials and prepares receipts for checks received.
  • Provides leadership and directs the work of Grade 1 – 4 staff when designated and assists with their training.
  • Serves as the person in charge in the absence of leadership as assigned.
  • Places work tickets for SearchOhio catalog and circulation issues.
  • Assists in developing and making recommendations for new Library procedures pertaining to SearchOhio and OhioLink.
  • Interprets and explains policies and procedures to customers and staff.
  • Resolves customer issues and complaints.
  • Compiles statistics. Runs and distributes various reports for collection maintenance.
  • Answers customers’ reference questions in person and on the telephone using materials in various formats.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Skill in customer service.
  • Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
  • Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
  • Lifting objects more than 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
  • Working irregular hours, including evenings and weekends, is required.
QUALIFICATIONS:
  • Education: High School diploma or equivalent is required.
  • Certifications or licensure: None.
  • Years of relevant experience: Two or more years is required.
  • Years of experience supervising: None.
  • Experience with resource sharing, especially SearchOhio and OhioLink functions, including searching the SearchOhio and OhioLink union catalogs, is required.
  • Familiarity with ILL management software is preferred.
  • Driver's license: A driver’s license and a driving record acceptable to the Library’s insurance provider, or the employee must independently meet transportation requirements associated with the position.
JOB LOCATION
Cincinnati, Ohio, United States
POSITION TYPE
Full-Time
EDUCATION
High School graduate or equivalent
HOURS
40 hours per week, including evenings and weekends.
SALARY
Grade 5: $19.40 - $28.13 per hour
Deadline
9/3/2026
Equal Employment Opportunity Employer

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