Customer Reference Manager Jobs in Ohio (NOW HIRING)

Leads and manages proposal-related business development activities, processes and materials for new and existing contracts. Includes proposal development, production and distribution, as well as presentations and post submittal follow-up. Position also provides writing support for marketing and communications.

Major Responsibilities

• Coordinate with the Operations, Marketing, and Business Development to write and develop proposals, best-and-final offers, interview presentations and other required documents.
• Compile a Table of Compliance with Win-Theme that outlines the production specifications and section details as a guideline for development of the proposal.
• With input from Directors of Business Development and other corporate sales support staff, develop a compelling proposal with the intent to win the business. Author, proofread, edit, print, compile and ensure accuracy of the final proposal document.
• Ensure proposal compliance with requirements specified in the Request for Proposal (RFP).
• Complete all required forms and obtain all necessary signatures; includes bonding and insurance requests.
• Supports advertising and communications programs to promote products and services through the design, creation, and execution of materials.
• Schedule, coordinate and track proposal delivery before the specified deadline.
• Support the Business Development Team in sales efforts, including developing PowerPoint presentations, documents, reports, communications, etc.
• Maintain proposal calendar and pipeline database to account for and track proposal development and execution.
• Register with procurement websites and monitor such for new projects.
• Maintain and update proposal boilerplate, current corporate information, location profiles, resumes, bios, customer references and templates.
• Drive prospective and continuous improvement in the proposal development process and materials by identifying opportunities, building organizational support for new ideas and collaborating with sales, marketing and communications to plan and execute.

Minimum Education or Certifications Required

• Bachelor's degree in Marketing, English, Journalism, Communications or related field required.

Minimum Experience or Skills Required

• 1-3 years of experience working with RFP's and/or technical writing for the public sector
• Excellent writing skills, with a strong orientation to detail and service.
• Advanced knowledge of word processing, spreadsheet and presentation software.
• Proposal writing, management experience strongly preferred
• Ability to exercise independent thinking with a high level of prioritization skills
• Strong customer relation skills
• Ability to generate creative ideas, meet multiple deadlines and work independently.
• Knowledge of business and management principles.
• Some travel may be required

Compensation ranges from $65,000 - $75,000 depending on experience.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

About us
An industry leader famous for our yellow school buses and service and safety excellence, we’ve provided student transportation services to schools for over 100 years. Continually investing in the services of the future, we’re proud to be part of FirstGroup America – the largest provider of safe, reliable and sustainable surface passenger transportation services in North America.

Industry leader
We safely operate more than one third of all contracted school buses in North America.
Together our 50,000 school buses travel nearly 600 million miles per year — the equivalent of 1,200 round trips to the moon.
We operate in around 550 locations throughout 38 U.S. states and 8 Canadian provinces.

Innovation
We were the first school bus company to utilize global positioning systems (GPS), so at any one time we know where all of our buses are and how fast they’re travelling.
Passionate about safety, we’ve installed Safety Crossing Gates on the front of all of our school buses and use the Child Check-MateTM electronic reminder system to make sure no sleeping children remain inside a bus at the end of each route.

Awards & recognition
We won the Occupational Excellence Achievement Award from the National Safety Council two years in a row.
Dedicated to safety, FirstGroup received the National Safety Council’s (NSC) Green Cross for Safety Medal - the highest award for safety in North America.

Teamwork and trust
It takes a diverse team of skilled professionals to provide a safe, effective and efficient student transportation system. From our school bus drivers and location managers to routers, dispatchers and fleet technician mechanics, the work we do every day makes a big impact on the daily lives of students, parents, local communities and school district partners.

We’re very proud of our elite team of over 55,000 dedicated, caring and diverse professionals. And they are the #1 reason we’re trusted by over 1,400 school districts - more than any other provider. Everybody here plays their part in creating a positive school bus experience.

Our culture
We live and breathe our vision and values. They are embedded in our culture and drive our commitment to our customers and communities. Our culture fosters growth and promotes respect, reliability, responsibility and safety. And we recruit people who share these values and will work together to build strong and trusting partnerships in the communities we serve.

Safety – Although our safety record is twice as safe as the industry average, we continually seek out opportunities to enhance our operational and safety initiatives.
Learning – Through our learning culture that spans over 550 locations, we receive and share insight from our people to enhance our service now and in the future.
Making a difference - By doing our job well, we make a positive impact on many lives – including the millions of students who travel with us every school day.
Careers for all – We’re an Equal Opportunity Employer and an Employer of Choice.
By consistently encouraging and supporting an open dialogue with our people and partners, we’re able to share new ideas and develop new ways to meet the needs of our customers and passengers. At First Student, you’ll feel empowered to serve your community. So join the team and start to make a difference.