Customer Program Manager Jobs in Worcester, MA (NOW HIRING)

WHAT YOU WILL DO

Lead end-to-end delivery of programs across the Centers & Institutes portfolio, defining objectives, building run of show, coordinating speakers, and executing high-quality in-person and virtual sessions.

Work in Agile program operations by translating initiatives into clear requirements, driving backlog health, and facilitating/participating in Agile ceremonies to maintain velocity and predictable delivery.

Manage core platforms and data integrity (Cvent, Salesforce, Canva, Qualtrics; Webex/Zoom) to ensure accurate registrations, timely post coding, CRM updates within one business day, and dashboard/reporting readiness.

Build and sustain stakeholder relationships, collaborating with campus partners, alumni, donors, and external organizations to align content, marketing, and co-sponsor contributions that elevate program impact.

Standardize execution and knowledge management through scalable checklists, templates, and file architecture that enable consistent delivery, smooth handoffs, and faster onboarding

Recruit, onboard, and coordinate volunteers and student workers, providing clear roles, schedules, and training to ensure an excellent participant experience at events.

May execute marketing responsibilities such as newsletter strategy/development, social media, and content creation.

Assume additional responsibilities as required.

YOUR TEAM WILL INCLUDE

Student Workers

WHAT EDUCATION AND SKILLS YOU WILL NEED

Bachelor's Degree

A minimum of 6-8 years in program design and management, communication, and expertise in academia.

Demonstrated expertise in both project and program management, with outstanding organizational abilities and a proven capacity to oversee several initiatives simultaneously in an agile, fast-moving environment.

Effective collaboration skills, with the ability to work across functions and with leaders at all levels.

Strong technical skills, including proficiency in Microsoft Office, Canvas, Canva, SharePoint, and online communications platforms (Webex, Zoom, etc.).

Ability to foster an environment where colleagues have the freedom to take initiative, handle complexities with resilience, and appreciate open-mindedness, creativity, and agility.

Ability to work highly independently to solve problems, take on responsibilities, and act on initiatives to achieve desired outcomes.

Must have creative problem-solving and innovation skills as well as strong marketing and customer service skills.

Ability to create an environment where direct reports have the freedom and security to take initiative; deal with complexities with resilience, resourcefulness, and optimism; and appreciate open mindedness, creativity, and agility in thought and tactics.

Ability to embrace ideas and changes created by all community members.

Ability to work independently to solve problems; look for opportunities to take on responsibility; take thoughtful risks; and effectively act on new and ongoing initiatives, objectives, and solutions to gain sought-after results.

Ability to anticipate and effectively handles change; demonstrate willingness to try new skills and challenging tasks; and is flexible in changing conditions.

Must have strong computer skills including proficiency in Google Drive/Docs and Microsoft Office (Word, Excel, PowerPoint, Outlook/Calendar).

HOW AND WHERE YOU WILL WORK

May require some evenings and weekends.

The Blank School team works in a hybrid work environment. This role is expected to be on site 1-2 days a week, with required meetings in person as needed. Hybrid expectations are subject to change at the manager's discretion.

Must have had a valid unrestricted U.S. Driver's License for one year, and maintain throughout employment an insurable (as determined by the College's insurer's criteria) or a satisfactory driving record; must successfully complete and pass the College's vehicle training program within the first 60 days of employment; annual or more frequent review of employee's driving record based on the College insurer's criteria; and safety training as required by management.

ADDITIONAL SKILLS YOU MAY HAVE

Previous online curriculum experience preferred.

Previous entrepreneurial experience as an entrepreneur or within an entrepreneurial ecosystem preferred.

Previous experience with start up/new venture programming preferred.

This is an exempt position with the following pay range: $80,271-$89,190 depending on the candidate's experience; the role is also eligible for bonuses based on performance and budget.

Babson College offers a comprehensive benefits package for full-time employees working at least 28 hours per week.

• Insurance Coverage: Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.
• Time Off: Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President's holidays are determined each year.
• Retirement: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
• Additional Benefits: Wellbeing programs, virtual fitness platform, and employee assistance program.

All questions or concerns about this posting should be directed to the Office of Human Resources at hr@babson.edu.