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Customer Program Manager Jobs in Tampa, FL (NOW HIRING)

Trace Systems

Program Manager

Tampa, FL · On-site

Program Manager Location: Tampa, FL Job Responsibilities Trace Systems is looking for a Program ... customers. This includes research, planning, monitoring, and coordination of personnel, and ...

kgs

Program Manager

Tampa, FL

The Program Manager shall provide program management support for the contract. * To include the ... Provides leadership, direction and management support to customer and contractors. Educational ...

Agile Defense

Program Manager

Tampa, FL · On-site

$100 - $125/hr

Manages a large and complex technical/scientific program, consisting of multiple subsidiary ... Serves as primary liaison with program sponsors, customers and other stakeholders. * Identifies ...

Decisionpoint Corporation

Program Manager

Tampa, FL · On-site

The Program Manager will provide executive leadership, strategic direction, operational oversight ... Conduct executive briefings, governance reviews, technical status meetings, and customer engagement ...

kgs

Program Manager

Tampa, FL · On-site

The Program Manager shall provide program management support for the contract. * To include the ... Provides leadership, direction and management support to customer and contractors. Educational ...

Koniag Services, Inc.

Program Manager

Tampa, FL · On-site

$100 - $125/hr

The Program Manager shall provide program management support for the contract. * To include the ... Provides leadership, direction and management support to customer and contractors. Educational ...

DecisionPoint | Cortek

Program Manager

Tampa, FL · On-site

The Program Manager will provide executive leadership, strategic direction, operational oversight ... Conduct executive briefings, governance reviews, technical status meetings, and customer engagement ...

SOSi

Program Manager

Tampa, FL · On-site

SOSi is seeking a Program Manager to support our government customer in Tampa, FL. The Program Manager maintains interface with senior levels of customer organizations and consults with customers to ...

SOSi

Program Manager

Tampa, FL · On-site

SOSi is seeking a Program Manager to support our government customer in Tampa, FL. The Program Manager maintains interface with senior levels of customer organizations and consults with customers to ...

SOSi

Program Manager

Tampa, FL · On-site

SOSi is seeking a Program Manager to support our government customer in Tampa, FL. The Program Manager maintains interface with senior levels of customer organizations and consults with customers to ...

Venatôre LLC

Program Manager

Tampa, FL · On-site

$110 - $150/hr

Program Manager Full Time US 3 days ago Requisition ID: 1621 About Us Venatôre is a mission-driven ... Identify customer demand signals and translate them into actionable pursuit strategies. * Define ...

D&H

Program Manager

Clearwater, FL · Hybrid

Program Manager This is a hybrid role that can be based in either Harrisburg, PA or Tampa, FL. D&H ... Experience with customer and vendor interaction or working with clients. * Ability to multi task ...

Hillsborough County

Program Manager

Tampa, FL · On-site

$70K - $73K/yr

Salary: $70,000-$73,000 JOB SUMMARY The Program Manager performs program management duties related ... customers to have 85% of final continuation contracts ready for Specialists to prepare for ...

Agile Defense

Program Manager

Tampa, FL · On-site

Manages a large and complex technical/ scientific program, consisting of multiple subsidiary ... Serves as primary liaison with program sponsors, customers and other stakeholders. * Identifies ...

AEVEX

Program Manager 2

Tampa, FL · On-site

Serve as a day-to-day customer interface for assigned areas of responsibility while maintaining alignment with the Senior Program Manager and Portfolio Director on overall program strategy ...

SmartChoice, LLC

Program Manager

Saint Petersburg, FL · On-site

$125 - $150/hr

The Program Manager is responsible for leading SmartChoice Communications' project delivery and ... Establishes KPIs and performance metrics aligned with customer satisfaction, revenue growth, and ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Tampa, FL

Customer Program Manager information

See Tampa, FL salary details

$8

$51

$80

How much do customer program manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer program manager in Tampa, FL is $51.11, according to ZipRecruiter salary data. Most workers in this role earn between $34.09 and $65.67 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Tampa, FL are hiring for Customer Program Manager jobs?

Cities near Tampa, FL with the most Customer Program Manager job openings:

Customer Program Manager jobs near you

Program Manager

Trace Systems

Tampa, FL • On-site

Full-time

Re-posted 25 days ago

Job description

Job Overview
Job Title: Program Manager
Location: Tampa, FL
Job Responsibilities
Trace Systems is looking for a Program Manager who will be a key member of a dynamic, multi-disciplined team. This role will be responsible for management of geographically dispersed services for a variety of DoW customers. This includes research, planning, monitoring, and coordination of personnel, and equipment related to Aerial Intelligence, Surveillance, and Reconnaissance (ISR) support services.
Key Responsibilities
The Program Manager (PM) is accountable for the full lifecycle cost, schedule, and performance management towards achieving successful execution of this contract. This includes direct coordination with government and corporate stakeholders, operational leadership, personnel oversight, risk management, quality assurance, finance, procurement, and acquisition.
Core Responsibilities:
  • Contract Execution & Personnel Management
    Provide full-spectrum oversight of personnel and project operations to meet all contractual requirements. Ensure seamless execution of tasks and deliverables in accordance with program objectives and government expectations.
  • Continuity of Operations
    Serve as the primary continuity point during any staff absences. Maintain operational stability and performance standards without disruption.
  • 24/7 Government Liaison
    Remain available at all times (24/7) for direct contact by the Contracting Officer's Representative (COR) to support mission-critical communication and rapid decision-making.
  • Leadership & Oversight
    Lead and supervise the contractor team; establish priorities, set deadlines, and drive performance. Maintain alignment with cost, schedule, and quality metrics defined by Trace Systems.
  • Performance Evaluation
    Continuously evaluate task and individual performance. Provide feedback, implement corrective actions as necessary, and foster a culture of accountability and excellence.
  • Operational Coordination
    Manage personnel throughout short- and long-term deployments utilizing the appropriate internal service centers for planning, coordination, and execution.
  • Ad Hoc Duties
    Execute additional tasks as required to support evolving program and mission needs.

Minimum Qualifications
  • Active, in-scope US Government issued Top Secret/SCI eligible clearance.
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • Program Management Professional (PgMP) or Project Management Professional (PMP) certification is required.
  • Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 801 - Program Manager, Proficiency Level: Advanced; and may qualify through education, military training, certifications, or a combination thereof.
  • Qualifying credentials include a bachelor's degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Engineering, or completion of relevant military communications or network training.
  • Qualifying certifications may include RCCE Level 1, CCISO, CISM, CISSO, CISSP, GFACT, GSLC, DAWIA PM Advanced, or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.
  • Must have a minimum of 12 years of experience within the last 15 years managing projects that are of a similar scope and complexity. One of the projects managed must have included ISR support.
  • Possess a minimum of 7 years of experience supporting U.S. Special Operations Command (USSOCOM) or its Component Commands, with a comprehensive understanding of SOF missions, operational environments, command structures, and the unique requirements of the Special Operations community.
  • Must have demonstrated ability, background, and qualifications to lead and manage staff support services, operations, and logistics support.

Desired Qualification
  • GSA FEDSIM Program management experience.
  • Previous US military experience, preferably AISR, related due to the specific nature of this contract.
  • Strong organizational and communication skills; the ability to perform effectively within deadlines.
  • Masters Degree in business management or business administration.

Education
  • Bachelor's degree in Management, Engineering, Intelligence Studies, Geographic Information Systems (GIS)/Geospatial Intelligence, or Aviation/Unmanned Aerial Systems (UAS).

Trace Systems
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

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