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Customer Program Manager Jobs in Sarasota, FL (NOW HIRING)

Kidde Global Solutions

Program Manager

Bradenton, FL · On-site

$125 - $150/hr

You'll be part of a company that prioritizes quality, integrity, collaboration, and customer care ... Program Manager Base Salary Rate: $122,285.00 to $143,865.00 Job type: Full-time About this role ...

SmartChoice, LLC

Program Manager

Saint Petersburg, FL · On-site

$125 - $150/hr

The Program Manager is responsible for leading SmartChoice Communications' project delivery and ... Establishes KPIs and performance metrics aligned with customer satisfaction, revenue growth, and ...

Kobie Marketing

Technical Program Manager

Saint Petersburg, FL · On-site

$122K - $157K/yr

... customer engagements, training, and company events. Candidates should be able and willing to travel ... What you need to be successful * 5+ years of program or project management experience, with at ...

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Customer Program Manager information

See Sarasota, FL salary details

$8

$52

$82

How much do customer program manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer program manager in Sarasota, FL is $52.12, according to ZipRecruiter salary data. Most workers in this role earn between $34.76 and $66.97 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Sarasota, FL are hiring for Customer Program Manager jobs?

Cities near Sarasota, FL with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Sarasota, FL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $108,405 per year, or $52.1 per hour.

Cyber Senior Program Manager

Research Innovations Inc

Saint Petersburg, FL • On-site

$150 - $200/hr

Other

Medical, Retirement, PTO

Posted 6 days ago

Job description

Position Title: Senior Program Manager
Location: St. Petersburg, FL
Clearance Requirement: Top Secret/SCI
Employment type: Full Time

Research Innovations Inc. (RII) is redefining defense technology. We combine mission-driven impact with cutting-edge research and a culture that values autonomy, creativity, and technical excellence.

We’re looking for an innovative Senior Program Manager to lead several cybersecurity-related program teams to meet customer missions and RII business objectives. This role is based in our St Petersburg, FL office and requires travel to the Washington, D.C. area and other locations as needed.Get s#it done.

This position requires an Active US Top Secret security clearance, and the ability to upgrade to TS/SCI Special Access Program access

WHAT YOU WILL BE DOING
  • Provide overall responsibility for planning, coordinating, and directing the activities of program teams in support of customer missions
  • Pursue and develop on-program growth and new efforts with customers, including business development and proposal management
  • Use cybersecurity program experience to establish and implement program plans, drive execution, and ensure meaningful mission-focused customer deliveries
  • Manage and control requirements, schedule, and cost to provide on-time, within budget performance of all customer program aspects
  • Facilitate resolution of technical problems
  • Manage internal and external expectations
  • Manage risks and opportunities
  • Lead proposal efforts for new opportunities, including management volume development, technical volume and cost volume review and validation, color team reviews, etc.
  • Work with engineering team to develop program execution roadmaps
  • Facilitate and grow customer engagement
WHAT YOU HAVE DONE
  • Over eight (8) years of experience as a program manager, leading fast-paced cybersecurity software development contracts with effective customer mission impact
  • Delivered complex programs with innovative solutions
  • Used strong communication skills to effectively interface with government customers and program teams
  • Achieved on-program growth, generated new opportunities, helped build pipelines, and contributed to or led proposal efforts
  • Managed programs within the cybersecurity, CNO development, and OCO domains
  • Achieved in-depth understanding of cybersecurity or related areas
  • Managed software development programs
  • Managed multiple projects and programs simultaneously
  • Lead proposal activities
  • Written management volumes, reviewed cost proposals, and facilitated color team reviews
EVEN BETTER
  • Worked with a broad customer base
  • Lead geographically dispersed teams
  • Worked with emerging technologies, and research and development projects
  • Coordinated with various functional disciplines (IT, Security, Contracts, and Finance)
  • Demonstrated strong organizational skills

At RII, we believe that diversity in our workforce is critical to our success. We strive to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger. We work to help your intellectual passions and creativity thrive. It’s one of our core values: Let your geek flag fly.

We also offer all employees comprehensive benefits including:

  • flexible work schedules
  • health insurance coverage
  • paid time off
  • 401k with a company match
  • paid parental leave
  • access to wellness programs
  • much more

You get this all from day one, and all paid for by RII.

It’s all part of another of our core values: Stay human. It’s why our comfortable and colorful offices such as our headquarters, include a community game room, pantry, massage chair, and an escape room, among other amenities. It’s why we have community ambassadors and regular community events.

Research Innovations, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, genetics, disability status, protected veteran status, age, or any other characteristic protected by state, federal or local law.

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