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Customer Program Manager Jobs in Boca Raton, FL (NOW HIRING)

Wise Skulls

Technical Program Manager

Sunrise, FL · On-site

$122K - $159K/yr

Technical Program Manager Location: Sunrise, FL (Hybrid) JD: We're looking for a technical program ... Deep fluency in enterprise Customer data ecosystems - understanding how data flows, where it lives ...

Wise Skulls Corp.

Technical Program Manager

Sunrise, FL · On-site

$123K - $159K/yr

Technical Program Manager Location: Sunrise, FL (Hybrid) JD: We're looking for a technical program ... Deep fluency in enterprise Customer data ecosystems - understanding how data flows, where it lives ...

Chewy

Senior Program Manager

Plantation, FL · On-site

$118K - $189K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Use data to identify customer pain points, quantify impact, and influence prioritization and ... program management, operations, supply chain, or customer experience roles within complex, cross ...

Chewy

Senior Program Manager

Plantation, FL

$118K - $189K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Use data to identify customer pain points, quantify impact, and influence prioritization and ... program management, operations, supply chain, or customer experience roles within complex, cross ...

Motorola

Senior Program Manager

Plantation, FL · On-site

$115K - $115K/yr

  • Medical

  • Dental

  • Retirement

They are the product of thousands of customer studies - and millions of lines of code. They have ... Our mission is world class program management with emphasis on risk management and executing to ...

Motorola Solutions, Inc.

Senior Program Manager

Plantation, FL · On-site

$115K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

They are the product of thousands of customer studies - and millions of lines of code. They have ... Our mission is world class program management with emphasis on risk management and executing to ...

Johnson Controls

Retail Program Manager

Boca Raton, FL · On-site

$100K - $150K/yr

... Program Manager to lead global ServiceMax implementation projects. In this role, you will work ... Customer service and delivery experience. * Field service experience. Why Join Us This is a chance ...

Johnson Controls

Retail Program Manager

Boca Raton, FL · Remote

$100K - $150K/yr

... Program Manager to lead global ServiceMax implementation projects. In this role, you will work ... Customer service and delivery experience. * Field service experience. Why Join Us This is a chance ...

Canon U.S.A., Inc.

Advisor, Program Mgmt

Boca Raton, FL

$96K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... programs throughout North America, Central America, and South America. This position will play a ... The Project Manager will serve as the primary interface between customers, Canon business units ...

Canon U.S.A., Inc.

Advisor, Program Mgmt

Boca Raton, FL · On-site +1

$96K - $145K/yr

... programs throughout North America, Central America, and South America. This position will play a ... The Project Manager will serve as the primary interface between customers, Canon business units ...

Canon U.S.A., Inc.

Advisor, Program Mgmt

Boca Raton, FL

$96K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... programs throughout North America, Central America, and South America. This position will play a ... The Project Manager will serve as the primary interface between customers, Canon business units ...

Canon U.S.A., Inc.

Advisor, Program Mgmt

Boca Raton, FL · On-site

$96K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... programs throughout North America, Central America, and South America. This position will play a ... The Project Manager will serve as the primary interface between customers, Canon business units ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Boca Raton, FL

Customer Program Manager information

See Boca Raton, FL salary details

$8

$51

$80

How much do customer program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer program manager in Boca Raton, FL is $51.32, according to ZipRecruiter salary data. Most workers in this role earn between $34.23 and $65.91 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Boca Raton, FL are hiring for Customer Program Manager jobs?

Cities near Boca Raton, FL with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,745 per year, or $51.3 per hour.

Program Manager

Future Tech Enterprise, Inc.

Fort Lauderdale, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Are you a strategic leader with a passion for IT service delivery and lifecycle program management? We are seeking a Program Manager to oversee and drive the successful delivery of IT services within customer IT lifecycle programs. This role ensures efficiency, quality, and alignment with business objectives while managing service-related processes, stakeholder engagement, and continuous improvement initiatives.
The ideal candidate combines strategic leadership with hands-on operational oversight-balancing high-level program management with the detail-oriented execution needed to navigate system constraints (ServiceNow) and customer-specific business rules.
We are looking for someone who will:
  • Take ownership of program success
  • Deep-dive into Excel data models and performance metrics
  • Drive process improvement and service alignment
This position will be based out of our corporate headquarters, in Fort Lauderdale, FL. The work hours are from 8:30a - 5:30p. Eastern time. Our benefit offerings include Medical, Dental, and Vision Insurance, 401k with Company match and PTO. (Remote candidates outside of the Fort Lauderdale area will be considered.)
This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts.
Key Responsibilities
IT Service Delivery & Operations
  • Oversee end-to-end IT service delivery for the PCaaS program, including order processing, customer support and strategic initiatives.
  • Ensure compliance with customer business rules, SLAs, and audit requirements.
  • Manage inventory, returns, and B Stock redeployment to maximize cost savings and efficiency.
  • Ensuring accurate order processing, ticket reconciliation, and reporting.
  • Develop and refine ServiceNow workflows for fulfillment, returns, and queue management, ensuring accurate asset record creation and updates.
  • Implement IT service management best practices to drive operational efficiency.
  • Monitor service performance metrics and drive continuous improvement efforts.
Data, Reporting & Continuous Improvement
  • Build and maintain Excel data models, pivot tables, dashboards, and tracking tools to manage KPIs, scope, and schedules.
  • Reconcile data across ServiceNow, ERP, and customer CMDBs to ensure accuracy.
  • Produce customer-facing reports, including PMRs, QBRs, and executive summaries.
  • Identify gaps, risks, and process inefficiencies; implement improvement and automation initiatives where possible.
  • Create repeatable project plans with clear milestones, workstreams, and stakeholder responsibilities.
Stakeholder & Customer Engagement
  • Serve as the primary liaison between Future Tech, customers, depots, and third-party partners.
  • Provide timely communication on ticket status, order fulfillment, and returns management.
  • Facilitate regular stakeholder meetings, gather feedback, and align services with evolving business needs.
  • Act as an escalation point for ServiceNow or ERP workflow issues that impact execution.
Team Leadership & Development
  • Lead and mentor queue managers, order processors, depot managers, and technical specialists.
  • Ensure teams are trained on both customer-specific business rules and industry best practices.
  • Set clear goals, conduct performance reviews, and foster a culture of accountability and continuous improvement.
Service Management & Compliance
  • Implement ITIL-based frameworks for incident, problem, and change management.
  • Ensure IT service operations comply with organizational policies, security standards, and customer regulations.
  • Oversee break/fix, warranty management, and asset lifecycle processes.
  • Develop streamlined processes for cancellations, repairs, refurbishments, and disposal, including certificates of destruction and audit reporting.
Innovation & Optimization
  • Continuously assess service performance, implementing technology and process improvements.
  • Stay informed on emerging IT service and PCaaS trends, leveraging them to enhance program delivery.
Qualifications & Requirements
Experience
  • 5+ years of experience in IT service delivery, program management, or PC lifecycle services, with a strong focus on global operations and customer engagement.
  • Proven ability to manage both high-level strategy and detailed operational execution.
  • Hands-on experience with ServiceNow workflows and ERP processes (or similar systems).
  • Strong background in reporting, data analysis, and executive-level communication.
  • This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts.
Education & Certifications
  • Bachelor's degree.
  • ITIL Foundation certification (preferred).
  • PMP certification is a plus.
Skills & Proficiencies
  • Advanced Microsoft Excel (pivot tables, VLOOKUP, data modeling).
  • Familiarity with asset lifecycle logistics.
  • Strong leadership and stakeholder management skills, with the ability to translate technical complexity into business insight.
  • Analytical, detail-oriented, and able to thrive in high-pressure environments.
  • Customer-focused mindset with a commitment to continuous improvement.

About Future Tech Enterprise, Inc.
Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.
Why Join Future Tech
  • Influence the future of a rapidly evolving enterprise technology leader.
  • Collaborate with industry giants and public sector innovators to co-create impactful solutions.
  • Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation.

#LI-remote #FutureTechJobs
Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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