1

Customer Program Manager Jobs in Springfield, MA

Strategic Program Director __ Your role and responsibilities: As the Program Leader for Critical ... manages complex, large-scale customer engagements globally. This is a remote position for ...

Customer Manager

Hartford, CT ยท On-site

$52K - $65K/yr

Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. * Cost Management : Achieve results at the lowest ...

Showing results 41-60

Customer Program Manager information

See Springfield, MA salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer program manager in Springfield, MA is $53.89, according to ZipRecruiter salary data. Most workers in this role earn between $35.91 and $69.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Springfield, MA are hiring for Customer Program Manager jobs? Cities near Springfield, MA with the most Customer Program Manager job openings:
Infographic showing various Customer Program Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $112,092 per year, or $53.9 per hour.

Manager, GTF Regional Programs (Hybrid)

Raytheon Technologies

East Hartford, CT โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago


Job description

Date Posted:
2026-07-14
Country:
United States of America
Location:
US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG
Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems.
With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years.
Join us and help shape the future of aerospace and defense.
Pratt and Whitney's Regional Program Accounting team has an exciting opportunity for a Manager, GTF Regional Programs.
The position will be a hybrid position based out of our East Hartford, Connecticut campus location.
What You Will Do:
The Regional Program Accounting team in the GTF financial organization is responsible for monthly financial reporting and analysis of the P&W PW1500G and PW1900G.
The team accounts for OEM activity and reports to Collaborators all OEM and Aftermarket activity monthly.
The programs are still fairly new and new activities must be understood and vetted before they can be accounted for and reported. There is always something new to learn in this team and the opportunity to work with various groups throughout the organization.
Departments Interacted With / Key Customers:
In this position you will have the opportunity to interact with Financial Planning & Analysis, Campaigns, Sales, The Program Office, Manufacturing and Operations Management, internal and external auditors and external Collaborators.
Description of Key Job Requirements:
Key monthly responsibilities of this position are listed below. Opportunities for project work to support the Regional GTF Accounting team as well as the greater CE Finance organization are also available.
Responsibilities include but are not limited to:
- Monthly accounting and reporting for the A220 & E190 programs.
- Calculation of PDP billings for Spare Engines and FIA Payments when appliable.
- Work process and system improvements needed to support new activity and growth that comes with the maturity of the regionals programs.
- Provide accounting and reporting support to FP&A, Campaigns, Sales and The Program Office among others to support new business deals, forecasting and peak periods including quarter and year-end reporting periods.
- Support internal inquiries for PwC and other Audits as needed.
- Special Projects.
Qualifications You Must Have:
- Bachelor's degree in accounting, finance, business administration, or related field required with at least 8+ years of relevant work experience; OR an Master's degree with 5+ years of relevant work experience.
- Proficiency with MS Office products, SAP and OneStream.
- Candidate will have strong communication skills, both written and verbal, be organized, great attention to detail, analytical skills, a change agent and must be able to work with all levels of employees and management.
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Learn More & Apply Now:
What is my role type?
In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment.
This role is:
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.
* This requisition is eligible for relocation and an employee referral award. ALL eligibility requirements must be met to receive the referral award.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms