Customer Program Manager Jobs in Springfield, MA

Location: US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. PW4000 Program is seeking a Model Manager to support the Program in addressing all aspects of the PW4000 program. This leadership position requires strong decision-making ability, teamwork skills, attention to detail, complete follow-through, and exceptional communication skills. A successful candidate will be proficient at bringing together the necessary supporting team to address strategic, tactical, customer focused, and programmatic issues to drive to a solution that meets the Program objectives.

• Lead cross-functional teams to deliver integrated, fast-paced solutions that address material constraints and support program objectives.
• Identify and track top material risks; drive focused, cross-functional action plans to mitigate impacts to customers and MRO shops.
• Work with partners, suppliers, spare parts teams, engine centers, and overhaul facilities to ensure material availability and on-time delivery.
• Mitigate critical issues related to delivery, induction schedules, and shop visit progress.
• Establish processes, metrics, and goals to measure and improve MRO performance.
• Support development and execution of aftermarket strategies, including Sustainment, Aftermarket Strategy, and Partnership contract renewals.
• Develop and implement strategies to achieve program objectives, including customer-specific initiatives.
• Support the Program Manager in leading multi-functional teams for program execution and capture.
• Provide timely status updates to Commercial Engines senior leadership; create and manage consistent reporting processes for IPMT and program leadership.
• Track and report cost, schedule, engine status, customer updates, financials, and internal program review information.
• Manage program priorities and ensure alignment across AIPT and IPMT stakeholders.
• Coordinate with enterprise functions to close organizational gaps and support program execution.
• Contribute to organization-wide initiatives, including employee engagement, wellness, and safety committees.

Bachelor's Degree and 10 years of experience; Or Advanced Degree and 7 years of experience to include the following: Operations, engineering, program management and project management.

• Strategic Leadership;
• Focus on Results;
• Teamwork;
• Communication and Listening Skills.
• Excellent problem-solving skills: proactive and solution oriented.
• Excellent presentation, written, and verbal communication skills for audiences at all levels of P&W and customers.
• Ability to rapidly assimilate information to produce strategies and outcomes that achieve program objectives.
• Ability to take ownership of assigned projects/initiatives and independently drive for results.

The salary range for this role is 132,400 USD - 251,600 USD.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but limited to, individual performance, business unit performance, and/or the company’s performance.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.