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Customer Program Manager Jobs in Springfield, MA

L3HHCM20

Specialist, Program Management

Northampton, MA · On-site

$92 - $171K/hr

... Manager for the Domestic Depot leads the comprehensive repair and spares program for photonic ... meet customer requirements and operational readiness targets. Essential Functions: * Lead and ...

L3HHCM20

Specialist, Program Management

Northampton, MA

$92 - $171K/hr

... Manager on the Submarine Systems Programs team within Maritime's Imaging Systems (IS) will ensure ... leadership, customers, suppliers, and other partners. * Ensure compliance with local laws ...

Lifepoint Health

Manager, Clinical Program

Holyoke, MA · On-site

$76K - $102K/yr

... customer satisfaction. Manager ensures programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as TJC standards for quality care. Monitors care ...

Lifepoint Health

Manager, Clinical Program

Holyoke, MA · On-site

$76K - $102K/yr

... customer satisfaction. Manager ensures programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as TJC standards for quality care. Monitors care ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Springfield, MA

Customer Program Manager information

See Springfield, MA salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer program manager in Springfield, MA is $53.89, according to ZipRecruiter salary data. Most workers in this role earn between $35.91 and $69.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Springfield, MA are hiring for Customer Program Manager jobs? Cities near Springfield, MA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $112,092 per year, or $53.9 per hour.

Manager, Operational Commercial Engines (OCE) Customer Programs (Onsite)

Raytheon Technologies

East Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Date Posted:
2026-06-26
Country:
United States of America
Location:
US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
What You Will Do:
  • Lead customer support and customer communication across OCE programs to the customer facing groups and manage feedback internally
  • Represent the voice of the customer and the customer business organization at IPMT working as a deputy to MCE Customer Programs Director
  • Create and support fleet management and customer communication strategies for each programs. Co-Lead weekly coordination and communication reviews with Customer Fleet Directors & Field representatives
  • Support preparation and management of key Problem Resolution Plans (PRPs), Customer Council Call (CCC) and Engine Conference logistics and communication material.
  • Drive Shop Induction reporting in alignment with FCOE team and CFTs to ensure financial plan targets are met on monthly, quarterly and annual basis
  • Support ad-hoc requests from the OCE Program office centered on data quality regarding fleet retirements, E-data fidelity and flight hours and cycles reporting
  • Support management of Airframer issue resolution within PW across the customer business team, the IPMT and all other supporting groups. Support the Working Together Team meetings with Boeing (WTT)
  • Drive coordination and action of airframer customer scorecard deliverables and drive improvement of scorecard metrics

What You Will Learn:
  • Learn how to communicate and present technical issues and solutions to the Commercial Business Organization (CBO) while working within the framework of the OCE IPMT collaboration.
  • Learn how to operate and manage within a matrix organization.
  • This role allows for career development and progression within the Customer Support team and within Customer Business to other roles and positions in this dynamic and demanding environment.

Qualifications You Must Have:
  • Bachelor's degree and 8 years of Engineering, Program Management, Business experience, or an Advanced degree 5 years of Engineering, Program Management, Business experience.
  • Understanding of gas turbine engines in order to explain concepts to different audiences

Qualifications We Prefer:
  • You are self-motivated and able to work with minimum direction and freely act as deputy to the program lead on the OCE Fleets
  • You are able to define the scope of the task to support the overall objective of the Customer Support team and the customer programs team
  • Experience working directly with external customers or customer facing teams

Learn More & Apply Now
Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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