Customer Program Manager Jobs in Springfield, MA

Date Posted: 2026-08-13 Country: United States of America Location: US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The TF33 Component Improvement Program (CIP) Program Manager leads a cross-functional team that introduces safety, reliability, and maintainability improvements into the TF33 engine, powering both the B52 and E-3 aircraft, in addition to general program management. This position works closely with Engineering, Military Finance, Customer Support, Contracts, Legal, the Business Acquisition Center of Excellence (BACE), and EVMS in leading and managing program strategy, planning, and execution.

• Maintain strong customer communications and business relationships to ensure effective and efficient execution of the annual business cycle and contract requirements.
• Organize and conduct required program meetings (Continuous Crystal Ball, Roadmap, Technical Reviews, and Program Management Reviews)
• Own profit and loss responsibility for CIP related business (roughly $20M in annual sales) and meeting program related Financial Objectives
• Manage all contracts/projects through baseline and execution to ensure cost and schedule targets are met including flow down of contractual requirements to functional organizations and delivery of all Contract Data Requirement List (CDRL) data items.
• Use Earned Value Management System (EVMS) tools to actively manage the program and ensure Component Integrated Product Teams (CIPTs) and Control Account Managers (CAMs) follow EVMS guidance
• Support & represent TF33 CIP Program at all USAF/P&W Executive Reviews as well as drive all proposal and business acquisition activity for TF33 CIP

This position is an excellent opportunity for the candidate to experience all aspects of Pratt & Whitney on a legacy program nearing retirement while still being very active with sustainment activity. Areas of growth include program and project management skills, customer interfacing and interpersonal skill development, and government contract proposal experience.

• Bachelor's Degree 10 years of engineering, operations, sustainment, program management, or project management experience; or An advanced degree with 7 years of the same experience
• Ability to travel up to 10% to support Program Reviews
• Must be a U.S. Citizen.
• This position may require access to systems/tools that are restricted to individuals who possess US citizenship

• Strong communication skills, both written and oral
• Using Earned Value Management System (EVMS) tools to actively manage the program and ensure Component Integrated Product Teams (CIPTs) and Control Account Managers (CAMs) follow EVMS guidance experience
• Familiarity with US Government Contracts, including the proposal process
• Ability to work in cross-functional teams on a wide variety of tasks with limited supervision
• Previous experience working with customers

This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Relocation assistance is not provided. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.