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Customer Program Manager Jobs in Rochester, NY (NOW HIRING)

RN Program Manager

Newark, NY ยท On-site

$75K - $105K/yr

Program Manager- Registered Nurse Department: Program Manager - Moore Place Location: Demay, 100 ... Focuses on customer service as it relates to patients, visitors, family members, staff, and ...

... SAP Program Manager - Senior Associate, you will lead the charge in overseeing and managing large ... or customer information, handling proprietary assets, or collaborating closely with team members.

... customer service happen. At Garber Automotive Group, we always try to develop promising talent from within. That's why we offer a Manager in Training Program that provides hands-on skill building, so ...

... customer service happen. At Garber Automotive Group, we always try to develop promising talent from within. That's why we offer a Manager in Training Program that provides hands-on skill building, so ...

Showing results 41-60

Customer Program Manager information

See Rochester, NY salary details

$8

$53

$83

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Rochester, NY is $53.37, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $68.56 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Rochester, NY are hiring for Customer Program Manager jobs?

Cities near Rochester, NY with the most Customer Program Manager job openings:

Infographic showing various Customer Program Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $111,015 per year, or $53.4 per hour.

Lead, Program Management

L3Harris Technologies

Rochester, NY โ€ข On-site

$110K - $205K/yr

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago


Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Lead, Program Management

Job Code: 40581

Job Location:Rochester, NY

Job Schedule: 9/80

Job Description:

The Program Manager directs all phases of programs from inception through completion. Drives program execution to achieve key business and financial objectives for orders, revenue recognition, operating income, and free cash flow for new, continuing, or current programs. This position will be supporting the Exquisite Imaging Solutions Business Area in the Space Superiority & Imaging Division.

Essential Functions:

  • Management of programs involving advanced electro-optical technology for space applications that are of significant strategic importance to the business area.
  • Responsible for the cost, schedule, and technical performance of company programs or subsystems of major programs.
  • Participates in the negotiation of contract and contract changes.
  • Coordinates the preparation of proposals, business plans, Statement of Work, specifications, operating budgets, and financial terms/conditions of contract.
  • Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.
  • Collaborating on strategic roadmaps that align with the customer roadmaps to expand the business.
  • Directs the work of employees assigned to the program from technical and administrative areas.
  • Leads competitive and sole source pursuits and proposals.
  • Establishing and executing program plans in a firm fixed price program construct
  • Provide support to capture management efforts of additional scope, as well as support technology investment plans
  • Fostering career development of team members through on-the-job mentoring.
  • Effectively communicating within the team, upward with internal executive leadership, and externally with the customer to influence stakeholders for business success.
  • Working collaboratively with the functional organizations to ensure that all resources are available, capable, and empowered to meet program goals.


Qualifications:

  • Bachelor's Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.

Preferred Additional Skills:

  • Proposal management experience
  • Risk management
  • Experience managing hardware development efforts
  • EVMS expertise
  • PMP Certification

In compliance with pay transparency requirements, the salary range for this role in New York state is $110,500 - $205,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

#LI-KB1

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

Employment Type: Full-Time