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Customer Program Manager Jobs in Richardson, TX (NOW HIRING)

Socket.dev

Program Manager

Farmers Branch, TX · On-site

$100 - $125/hr

Customer retention * Training and development * Business management tools * Consumer promotions * Loyalty and rewards programs * Manufacturer programs Measurement & Accountability * Establish KPIs ...

New

Shearer Supply

Program Manager

Farmers Branch, TX · On-site

Customer retention * Training and development * Business management tools * Consumer promotions * Loyalty and rewards programs * Manufacturer programs Measurement & Accountability * Establish KPIs ...

SHEARER SUPPLY, LLC

Program Manager

Farmers Branch, TX · On-site

Customer retention * Training and development * Business management tools * Consumer promotions * Loyalty and rewards programs * Manufacturer programs Measurement & Accountability * Establish KPIs ...

Socket.dev

Program Manager (Data Center Services)

Irving, TX · On-site

$125 - $150/hr

As a Program Manager, you will manage and oversee all aspects of a customer program to ensure all projects are completed on-time and within budget. Each program will have multiple concurrent projects ...

Posted today

Wesco

Program Manager (Data Center Services)

Irving, TX · On-site

As a Program Manager, you will manage and oversee all aspects of a customer program to ensure all projects are completed on-time and within budget. Each program will have multiple concurrent projects ...

Crescent Systems Inc

Program Manager

Richardson, TX · On-site

They will also act as the primary interface to the external Program Manager and support them as required in customer meetings and communications. This Manager is expected to oversee the direct ...

Precision Castparts Corp.

Program Manager

Arlington, TX · On-site

$100 - $125/hr

This position manages all customer communication pertaining to product information, inquiries ... The Program Manager reports directly to the Plant Manager and is responsible for the successful ...

THOMSON REUTERS

Program Manager

Frisco, TX · Hybrid

We are seeking a highly organized and experienced Project and Program Manager to lead both ... Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and ...

Umbra

Program Manager

Arlington, TX · On-site

$150 - $200/hr

You will be responsible for managing program cost, schedule, technical performance, and customer satisfaction from program kickoff through delivery. In this role, you will develop and maintain ...

Western Alliance Bank

Program Manager

Dallas, TX · On-site

Job Title: Program Manager Location: Block 23 What you'll do: As a Program Manager in the ... Advanced influencing skills and ability to gain buy-in across multiple customers/stakeholders.

JDA

Program Manager

Dallas, TX · Remote

$137K - $172K/yr

The ability to quickly build trust and establish strong relationships with customers is a must. * This role will focus on managing the delivery of large scale/multi-streams implementation programs ...

Blue Yonder, Inc.

Program Manager

Coppell, TX · On-site

$137K - $172K/yr

The ability to quickly build trust and establish strong relationships with customers is a must. * This role will focus on managing the delivery of large scale/multi-streams implementation programs ...

OSI Systems, Inc

Program Manager

Richardson, TX · On-site

$107K - $135K/yr

As a Program Manager, you will support and manage complex technical programs involving various ... This role will help strengthen program execution across customer communication, documentation ...

OSI Systems, Inc

Program Manager

Richardson, TX · On-site

$107K - $135K/yr

As a Program Manager, you will support and manage complex technical programs involving various ... This role will help strengthen program execution across customer communication, documentation ...

OSI Systems, Inc

Program Manager

Richardson, TX · On-site

$110K - $140K/yr

This role will help strengthen program execution across customer communication, documentation ... Develop, manage, track, and coordinate customer deliverables, including Contract Data Requirements ...

Marmon

Program Manager

Addison, TX · On-site

... with quality and customer objectives. Partnering closely with Product Management and cross ... The Program Manager also leads complex, business-critical initiatives, manages risks and ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Richardson, TX

Customer Program Manager information

See Richardson, TX salary details

$8

$49

$77

How much do customer program manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer program manager in Richardson, TX is $49.11, according to ZipRecruiter salary data. Most workers in this role earn between $32.74 and $63.08 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Richardson, TX are hiring for Customer Program Manager jobs?

Cities near Richardson, TX with the most Customer Program Manager job openings:

Customer Program Manager jobs near you

Program Manager

Socket.dev

Farmers Branch, TX • On-site

$100 - $125/hr

Other

Posted yesterday

New

Job description

Description

Position Summary

Shearer Supply is seeking a Program Manager to own and grow the programs, partnerships, and tools that create value for our dealers. The Program Manager will manage dealer-facing initiatives such as Rewards Programs and OEM program, drive program adoption, and ensure our sales team has the tools needed to bring additional value to customers.

Key Responsibilities Program Ownership & Execution
  • Own the day-to-day management and execution of Shearer Supply's dealer-facing programs.
  • Manage key programs including Shearer reward programs and other manufacturer or Shearer-sponsored initiatives.
  • Ensure programs are consistently implemented across branches, markets, and sales territories.
  • Serve as the internal subject matter expert and primary point of contact for assigned programs.
  • Identify underutilized programs and develop strategies to increase participation and adoption.
Preferred Vendor & Partner Management
  • Develop and manage relationships with preferred marketing and program vendors.
  • Evaluate potential partners that can provide meaningful value to Shearer Supply dealers.
  • Negotiate and coordinate preferred relationships, program offerings, and dealer benefits.
  • Maintain accountability with vendors around service levels, program performance, and customer experience.
  • Continually evaluate the vendor portfolio and identify opportunities to improve or expand available services.
Program Development
  • Identify gaps in Shearer Supply's existing program offering and recommend new initiatives.
  • Research distributor, manufacturer, and industry best practices.
  • Evaluate opportunities across areas such as:
    • Dealer marketing services
    • Lead generation
    • Customer retention
    • Training and development
    • Business management tools
    • Consumer promotions
    • Loyalty and rewards programs
    • Manufacturer programs
Measurement & Accountability
  • Establish KPIs for major programs.
  • Track participation, adoption, utilization, cost, and results.
  • Develop regular reporting showing program performance and opportunities.
  • Gather feedback from Territory Managers, branches, and dealers to continuously improve programs.
  • Ensure Shearer Supply is receiving appropriate value and ROI from outside program and vendor relationships.
Requirements Qualifications
  • 5+ years of experience in program management, B2B/channel marketing, sales enablement, distribution, or a related field.
  • Wholesale distribution, HVAC, building products, or similar B2B experience preferred.
  • Strong project management, communication, and organizational skills.
  • Commercial mindset with an understanding of sales and customer relationships.
  • Ability to manage multiple initiatives and external partners simultaneously.
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