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Customer Program Manager Jobs in Richardson, TX (NOW HIRING)

Brinks

Sr Manager - Customer Program

Coppell, TX

$107K - $107K/yr

The Customer Program Sr Manager (CPM) plays a critical leadership role in enabling the successful deployment, adoption, and scaling of Digital Retail Solutions (DRS) with strategic customers. This ...

Brink's Incorporated

Sr Manager - Customer Program

Coppell, TX · On-site

$107K - $107K/yr

The Customer Program Sr Manager (CPM) plays a critical leadership role in enabling the successful deployment, adoption, and scaling of Digital Retail Solutions (DRS) with strategic customers. This ...

Brinks

Sr Manager - Customer Program

Coppell, TX

$107K - $107K/yr

The Customer Program Sr Manager (CPM) plays a critical leadership role in enabling the successful deployment, adoption, and scaling of Digital Retail Solutions (DRS) with strategic customers. This ...

itD Tech

Program Manager (6309)

Plano, TX · On-site

itD is seeking a Senior Customer Program Manager to lead complex customer programs, drive technology adoption and value realization, and support business growth across premium customer organizations.

GDH

Program Manager

Plano, TX · On-site

$80 - $87/hr

Role Summary This position involves overseeing the end-to-end management of complex customer programs within a global organization. The senior-level role requires a strategic mindset, strong ...

New

Libra Industries

Program Manager

Richardson, TX · On-site

CUSTOMER PROGRAM MANAGEMENT · Primary point of contact for all business information exchange for a specified list of Customers as assigned by the department head. · Responsible for conducting ...

New

Nokia

Customer Success Program Manager

Richardson, TX · On-site

$107K - $200K/yr

The Customer Success Program Manager is accountable for the end-to-end success of assigned customer programs, operational services, and support engagements across a defined product and service scope.

Nokia

Customer Success Program Manager

Richardson, TX · On-site

The Customer Success Program Manager is accountable for the end-to-end success of assigned customer programs, operational services, and support engagements across a defined product and service scope.

Nokia

Customer Success Program Manager

Richardson, TX · On-site

The Customer Success Program Manager is accountable for the end-to-end success of assigned customer programs, operational services, and support engagements across a defined product and service scope.

Trax Technologies

Global Program Manager

Dallas, TX · On-site

Global Program Manager The Global Program Manager or GPM will be the primary contact for specific ... Successful execution of a customer program will be measured using specific KPIs and their ...

Albers Aerospace

Program Manager

Mckinney, TX · On-site

$125 - $150/hr

S. Government customers and Tier 1 prime contractors--supporting integrated, cross-functional teams from program award through completion. The Program Manager is responsible for full program ...

Albers Aerospace

Program Manager

Mckinney, TX · On-site

Government customers and Tier 1 prime contractors-supporting integrated, cross-functional teams from program award through completion. The Program Manager is responsible for full program lifecycle ...

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Customer Program Manager information

See Richardson, TX salary details

$8

$49

$77

How much do customer program manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer program manager in Richardson, TX is $49.11, according to ZipRecruiter salary data. Most workers in this role earn between $32.74 and $63.08 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Richardson, TX are hiring for Customer Program Manager jobs?

Cities near Richardson, TX with the most Customer Program Manager job openings:

Customer Program Manager jobs near you

Sr Manager - Customer Program

Brinks

Coppell, TX

$107K - $107K/yr

Full-time

Re-posted 3 days ago

Brink's rating

6.6

Company rating: 6.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

141st of 154 rated financial services

Job description

Brinks Texas License #C00550
About Brink's:
The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.
We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Job Description
The Customer Program Sr Manager (CPM) plays a critical leadership role in enabling the successful deployment, adoption, and scaling of Digital Retail Solutions (DRS) with strategic customers. This position leads customer-centric programs that span opportunity qualification, solution development, deployment planning, integrations, operational readiness, implementation, stabilization, and transition to steady-state operations.
This role serves as the single accountable leader across highly matrixed teams, driving alignment, execution, and accountability across Product Development, Product Technology, Engineering, Architecture, Global IT, Operations, Commercial, Finance, Customer Experience, PTLs, and market organizations to deliver customer commitments.
The CPM serves as the single accountable leader for strategic customer deployments, providing end-to-end ownership across organizational boundaries while defining what must be true for successful customer execution, deployment readiness, customer adoption, and operational success across complex and strategically significant customer programs.
The ideal candidate combines strong program management expertise with customer-facing leadership experience and has a proven ability to influence without authority, drive accountability across functions, and lead complex customer deployments from concept through operational stabilization.
RESPONSIBILITIES INCLUDE (but are not limited to):
Customer Program Leadership
  • Lead strategic customer deployments from opportunity qualification through deployment, stabilization, and operational handoff.
  • Serve as the single accountable owner for strategic customer deployments, ensuring end-to-end ownership across participating functions and eliminating execution gaps between organizational handoffs.
  • Lead and coordinate commercial, technical, and operational teams during solution design, proposal development, implementation planning, deployment, and stabilization activities to assess feasibility, implementation readiness, customer dependencies, operational impacts, and program risks.
  • Maintain highly professional customer communications while ensuring internal transparency regarding program status, risks, decisions, dependencies, and required actions.
  • Establish governance forums with customer stakeholders and internal leadership teams to drive alignment, accountability, and timely decision-making.
  • Ensure customer expectations, commitments, requirements, assumptions, and success criteria are documented, aligned, and actively managed throughout the program lifecycle.

Deployment & Operational Readiness
  • Drive deployment readiness planning across Product Development, Product Technology, Engineering, Architecture, Operations, Logistics, Global IT, Finance, and country teams.
  • Lead readiness reviews to ensure installation, integration, operational, training, support, logistics, and customer readiness requirements are met prior to deployment.
  • Challenge and pressure-test deployment plans, implementation approaches, support models, and transition plans to proactively identify risks, bottlenecks, and execution gaps.
  • Identify and resolve handoff failures, ownership ambiguities, and execution risks that could impact deployment success or customer commitments.
  • Lead deployment, go-live, and stabilization activities to ensure successful customer adoption, operational transition, and fulfillment of customer commitments.

Integration & Solution Delivery
  • Lead customer integration activities, technical dependencies, architecture reviews, data mapping activities, interface specifications, testing activities, and implementation planning.
  • Ensure customer integration requirements, dependencies, responsibilities, and milestones are identified, aligned, and initiated early in the program lifecycle.
  • Drive customer engagement and accountability for integration reviews, testing activities, and deliverables required to support successful deployment execution.
  • Ensure customer requirements, assumptions, dependencies, constraints, and success criteria are documented, validated, approved, and managed throughout execution.
  • Drive evaluation and resolution of scope changes and ensure impacts to schedule, readiness, customer commitments, and delivery objectives are properly assessed and communicated.

Governance & Program Execution
  • Build and maintain integrated program plans that align teams, establish accountability, drive delivery against customer commitments, and provide leadership visibility into strategic deployment performance.
  • Define and continuously improve customer deployment standards, governance practices, readiness requirements, and execution frameworks to improve consistency, scalability, and customer outcomes across strategic programs.
  • Establish and maintain stage-gate governance and customer sign-off processes to ensure readiness criteria are met throughout the program lifecycle.
  • Drive resolution of program risks, issues, dependencies, escalations, and change requests.
  • Provide executive-level reporting on scope, schedule, readiness, customer risks, deployment status, financial impacts, revenue realization risks, and key program decisions.
  • Ensure program information is maintained in the appropriate tools, including Monday.com, Jira, Confluence, Microsoft Project and other Brink's systems.
  • Partner with Finance to monitor enterprise investment performance and escalate to leadership when recovery actions are required.
  • Exercise delegated authority to initiate corrective actions, mobilize resources, and mitigate deployment risks to protect customer commitments and program objectives.

Continuous Improvement & Delivery Excellence
  • Capture lessons learned, customer feedback, and implementation insights to improve future customer deployments and delivery performance.
  • Partner with PMO leadership to define and mature customer deployment methodologies, readiness frameworks, governance models, customer onboarding practices, and implementation standards across DRS.
  • Drive continuous improvement initiatives that increase deployment predictability, operational readiness, customer adoption, and time-to-revenue.

QUALIFICATIONS
Education & Experience
  • 10+ years of experience leading strategic customer programs, enterprise deployments, large-scale implementations, or cross-functional business transformations, including responsibility for executive stakeholder management, customer commitments, organizational influence, and business value delivery.
  • Bachelor's degree or equivalent in Business, Engineering, Technology, Operations, Project Management, or related discipline.
  • PMP, PgMP, PRINCE2, Agile, SAFe, or similar certification preferred.
  • Experience managing enterprise customer implementations from planning through deployment, stabilization, and operational handoff.
  • Experience working in highly matrixed organizations with Product, Engineering, Architecture, Operations, Technology, Commercial, Finance, and customer-facing teams.
  • Experience managing complex multi-workstream deployments, digital transformation initiatives, or strategic customer programs.
  • Experience working in global or multi-country environments preferred.

Skills & Competencies
  • Executive presence and ability to influence strategic decisions across customers, partners, and senior leaders in highly matrixed environments.
  • Strong customer-facing leadership and stakeholder management capabilities.
  • Demonstrated ability to lead through influence and mobilize cross-functional teams to deliver customer commitments.
  • Exceptional program planning, governance, deployment management, and execution discipline.
  • Ability to influence without authority and drive accountability across organizational boundaries.
  • Strong executive communication, facilitation, negotiation, and conflict-resolution skills.
  • Strong customer expectation management and relationship management capabilities.
  • Ability to identify operational, deployment, integration, commercial, and customer risks early and drive effective mitigation and resolution.
  • Strong business acumen with focus on customer satisfaction, operational excellence, revenue realization, and measurable business results.
  • Critical thinking, sound judgment, and data-driven problem-solving skills.

What's Next?
Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.
Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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