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Customer Program Manager Jobs in Katy, TX (NOW HIRING)

MacroFab

Program Manager

Houston, TX · On-site

Program Manager MacroFab, Inc. | Houston, TX | On-Site | Business Development About MacroFab ... Headquartered in Houston, TX, MacroFab connects thousands of customers to a vetted network of ...

MacroFab

Program Manager

Houston, TX · On-site

Program Manager MacroFab, Inc. | Houston, TX | On-Site | Business Development About MacroFab ... Headquartered in Houston, TX, MacroFab connects thousands of customers to a vetted network of ...

NAVA Software Solutions

Program Manager

Houston, TX · On-site

Details: Program Manager Location: Houston TX - Onsite Duration: 12 months Detailed Program ... Supporting the product owner in managing communications with stakeholders, managing customer ...

eConsultants Inc

Program Manager

Houston, TX · On-site

... customers with staffing solutions across the enterprise, for a competitive advantage. We have more ... Under the limited direction of Manager PMO, the Program Manager is responsible for the coordinated ...

Modular Power Solutions

Program Manager

Houston, TX · On-site

The role oversees program forecasting, customer relationship stewardship, and change order ... Manage multi-year forecast and track key account metrics * Review, evaluate, and process change ...

Fictiv

Strategic Program Manager

Houston, TX

Act as the primary customer advocate, building strong relationships to deliver high-quality ... Strong program management, risk management, and time management skills, with the ability to ...

Stewart

Enterprise Program Manager

Houston, TX · On-site

You will be part of an inclusive work environment that reflects the customers we serve. You'll be ... The Enterprise Program Manager partners with HR, business leaders, and external partners to drive ...

Academy, Ltd.

Program Manager Enterprise

Katy, TX

Here, you won't just help customers gear up for their next adventure - you'll launch one of your ... Work Experiences: * 5+ years of Program Management experience across multiple business functions ...

Stewart

Enterprise Program Manager

Houston, TX

You will be part of an inclusive work environment that reflects the customers we serve. You'll be ... The Enterprise Program Manager partners with HR, business leaders, and external partners to drive ...

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Customer Program Manager information

See Katy, TX salary details

$8

$49

$78

How much do customer program manager jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for customer program manager in Katy, TX is $49.62, according to ZipRecruiter salary data. Most workers in this role earn between $33.08 and $63.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Katy, TX are hiring for Customer Program Manager jobs? Cities near Katy, TX with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Katy, TX as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $103,204 per year, or $49.6 per hour.

Program Manager

MacroFab

Houston, TX • On-site

Full-time

Medical, Dental, Vision

Posted 29 days ago

Job description

Program Manager

MacroFab, Inc.  |  Houston, TX  |  On-Site  |  Business Development

About MacroFab

MacroFab is redefining contract electronics manufacturing through software, scale, and agility. Founded by engineers who experienced the frustrations of outdated manufacturing firsthand, MacroFab was built to solve those problems from the ground up.
Headquartered in Houston, TX, MacroFab connects thousands of customers to a vetted network of manufacturing facilities across the United States, Canada, and Mexico. We serve some of the most demanding industries in the world including industrial controls, defense, autonomous systems, and test and measurement, with customers ranging from hardware startups to Google, Tesla, NASA, and the U.S. Department of Defense.
MacroFab is ISO 9001:2015 certified and ITAR registered, with over 5 million PCBs shipped and an 85 Net Promoter Score. We are building the future of electronics manufacturing and looking for people who want to be part of it.

About the Role

We’re looking for a Program Manager to join our Business Development team, reporting directly to the Director of Business Development. This role owns the full lifecycle of complex customer programs from NPI through production and delivery spanning PCBA, secondary assembly, box builds, functional test, and programming.

You’ll serve as the primary bridge between the customer and MacroFab’s internal teams Engineering, Supply Chain, and Production as well as our Partner Factories, keeping all parties aligned, programs on schedule, and customers informed every step of the way. This means daily customer engagement, proactive risk management, and jumping in to collaborate on solutions when issues arise internally or at the factory level.

The Business Development team manages a portfolio of high-touch, high-complexity accounts where program execution is directly tied to customer retention and account growth. The PM in this role is central to that outcome.

What You’ll Do

• Own the end-to-end lifecycle of assigned customer programs, from NPI through production and delivery.

• Serve as the primary point of contact for customers on all program-related matters schedule, status, escalations, and changes.

• Communicate with customers daily or as needed, providing accurate and timely program updates with a professional, solutions-oriented approach.

• Coordinate across Engineering, Supply Chain, and Production to align on priorities, resolve blockers, and keep jobs moving.

• Engage with Partner Factories on production status updates and participate in collaborative problem-solving when issues require a coordinated response.

• Manage programs that span complex scopes including secondary assembly, box builds, functional test, and programming and understand the operational nuances each adds to a program.

• Monitor program schedules and proactively flag risks before they become delays.

• Maintain accurate program and account data within Salesforce logging activities, managing account records, tracking open items, and running reports to support program visibility across the team.

• Support handoffs between NPI and production, ensuring nothing falls through the cracks.

What You Bring

• Program management experience with a track record of owning complex, multi-stakeholder programs from start to finish.

• Prior experience in a role closely aligned to this one: end-to-end program ownership, primary customer point of contact, and cross-functional accountability.

• A strong work ethic and genuine sense of ownership. You follow through and hold yourself to a high standard.

• A professional, personable, and composed customer-facing presence that builds trust and keeps customers confident.

• A team-first mindset. Collaborative, constructive, and dependable.

• Ability to manage multiple concurrent programs across different lifecycle stages without losing detail or missing commitments.

• Calm and decisive under pressure, with experience managing escalations and communicating confidently through problems.

• Comfortable influencing and coordinating across teams you do not directly manage.

• PCB and PCBA knowledge is strongly preferred. A background in electronics or contract manufacturing is a significant advantage, though strong PM experience in a complex manufacturing environment will be considered.

• Familiarity with NPI processes and production handoffs is a plus.

• Proficient in Salesforce, including activity logging, account management, and reporting.

• Familiarity with ERP or MRP systems in a manufacturing context is a plus.

Benefits

MacroFab offers a comprehensive benefits package including:

• Medical insurance

• Dental insurance

• Vision insurance

Even if you don't meet all of the requirements listed here, we still encourage you to apply. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what any list of requirements will capture.

Note: MacroFab is currently not sponsoring H1-B Visas.

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