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Customer Program Manager Jobs in Naperville, IL (NOW HIRING)

rf IDEAS

Principal Program Manager

Schaumburg, IL · On-site

Deep commitment to quality and to internal and external customer outcomes. * Advanced proficiency in modern program/project management platforms (e.g., Atlassian, Monday.com, Microsoft Project or ...

Eaton

Program Manager, Microsoft

Glendale Heights, IL · On-site

$129K - $189K/yr

The primary function of the Microsoft Program Leader, Project Management is to act as the customer's single point of contact for post-order activities associated with active projects. This position ...

JLL

Electrical Program Manager

Northlake, IL · On-site

The Electrical Program Manager maintains and coordinates the operations and repairs for all ... Responsible for the definition of customer project requirements. * Own, manage, implement, and ...

Softchoice

Agile Program Manager

Chicago, IL

By doing these things we help them create success for their customers and their people. We stand ... As an Agile Program Manager for Managed Services, you will own a portfolio of strategic and ...

Softchoice

Agile Program Manager

Chicago, IL · On-site

By doing these things we help them create success for their customers and their people. We stand ... As an Agile Program Manager for Managed Services, you will own a portfolio of strategic and ...

Skydio, Inc

Program Manager, DFR - Chicago

Chicago, IL · On-site

$145K - $180K/yr

Skydio is looking for a driven customer facing Program Manager with a deep sense of ownership to lead and drive all aspects of implementation and delivery for our Law Enforcement Customers. You will ...

Vizient

PI Program Manager

Chicago, IL · On-site

$68K - $116K/yr

Experience supporting clients, customers, or stakeholders in a professional environment preferred. * Experience with website content management, document maintenance, or program coordination ...

Motorola

Technical Program Manager

Chicago, IL · On-site

$132K - $172K/yr

Program Leadership * Own the end-to-end delivery of complex, cross-functional programs spanning ... CRM, and marketing technology, sufficient to plan, oversee, and troubleshoot without building

Plexus Corp.

Program Manager Sr

Buffalo Grove, IL · On-site

$108K - $162K/yr

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers ... The Program Manager leads the tactical interface between the customer and various Plexus functional ...

viaPhoton

Engineering Program Manager

Naperville, IL

$128K/yr

Who We Are We are changing the norm by being customer focused, technology led. viaPhoton is on an ... Ability to manage and lead development, automation, and/or process engineering programs from ...

Kunai

Technical Program Manager

Chicago, IL · On-site

$132K - $172K/yr

... their customers. Together, we are changing the world's relationship with financial services. At ... Technical Program Manager running programs involving application engineering, modernization ...

Socket.dev

Senior Program Manager

Chicago, IL · On-site

$60 - $140/hr

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer ... VML is hiring a Senior Program Manager to oversee social and commerce program delivery for a large ...

Kunai

Technical Program Manager

Chicago, IL

$132K - $172K/yr

... their customers. Together, we are changing the world's relationship with financial services. At ... managing technical programs, ideally within payments, banking, or financial services * Direct ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Naperville, IL

Customer Program Manager information

See Naperville, IL salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer program manager in Naperville, IL is $54.00, according to ZipRecruiter salary data. Most workers in this role earn between $36.01 and $69.38 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Naperville, IL are hiring for Customer Program Manager jobs?

Cities near Naperville, IL with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $112,318 per year, or $54 per hour.

Principal Program Manager

rf IDEAS

Schaumburg, IL • On-site

Full-time

Posted 4 days ago

Job description

Major Areas of Responsibility / Essential Functions
  • Own end-to-end delivery of a portfolio of concurrent, high-complexity programs, aligning scope, schedule, cost, and quality with organizational strategy.
  • Establish and continuously champion program management standards, tools, and governance across the organization.
  • Serve as the primary program-level interface to executive leadership, translating program status, risk, and trade-offs into clear business decisions.
  • Lead cross-functional teams (engineering, product management, quality, operations, supply chain, and marketing) without formal authority, driving accountability and alignment.

Specific Responsibilities
  • Build and maintain integrated master schedules across hardware, firmware, and software workstreams, modeling scenarios and stress-testing critical paths.
  • Lead proactive risk management: identify, quantify, and mitigate program risk, flagging emerging issues before they impact delivery.
  • Conduct resource capacity planning and demand forecasting across the program portfolio to anticipate bottlenecks.
  • Own program financials: budget, cost tracking, and forecast-to-actual variance reporting.
  • Allocate resources, budget, and hours across the program portfolio, and proactively adjust allocations as priorities, risks, or constraints shift.
  • Drive structured after-action reviews and retrospectives; convert lessons learned into process improvements and playbooks.
  • Translate product and business requirements into detailed, phase-gated implementation plans.
  • Track, evaluate, and communicate the impact of program-level changes, maintaining a clear decision and change log for stakeholders.
  • Prepare status reports, executive summaries, meeting notes, and program documentation, using AI tools to accelerate drafting where helpful, with sound judgment on review and accuracy before distribution.
  • Evaluate and pilot new program and project management tools, capabilities, and workflows; recommend adoption where they create measurable efficiency or quality gains.

Required Knowledge, Skills and Abilities
  • Exceptional communication, organization, and executive-level documentation skills; able to distill complex, multi-workstream programs into clear narratives for senior leadership.
  • Demonstrated strategic leadership, sound judgment, and interpersonal influence across all levels of the organization, including without direct authority.
  • Proven ability to operate effectively in a fast-changing, ambiguous environment and to bring structure to complexity.
  • Strong working fluency with AI-enabled productivity tools and a demonstrated track record of applying them to improve program outcomes.
  • Comfort using data and analytics to drive proactive rather than reactive program management.
  • Positively influences managers, peers, cross-functional teams, vendors, and customers; skilled at building consensus among competing priorities.
  • Deep commitment to quality and to internal and external customer outcomes.
  • Advanced proficiency in modern program/project management platforms (e.g., Atlassian, Monday.com, Microsoft Project or equivalent) and collaboration tools.
  • Able to operate with a high degree of autonomy and minimal direct supervision, while keeping stakeholders appropriately informed.
  • Curiosity and adaptability toward emerging tools and ways of working, with a bias toward experimentation balanced by rigorous risk and quality review.

Education and Experience
  • Bachelor's degree required (engineering or related technical field strongly preferred; advanced degree a plus).
  • Typically requires ten or more years of related experience, including significant experience leading complex new-product development programs and managing multiple concurrent, high-complexity programs at a portfolio level
  • Project Management Certification (PMP) or Agile/SAFe certification a plus.

Physical Demands
None specified.
Work Environment
Hybrid - 3 days onsite in Schaumburg, IL, 2 days WFH.
Behavioral Assessment
In addition to supplying your resume, we ask that you complete our Behavioral Assessment through Predictive Index at the following link:
https://assessment.predictiveindex.com/bo/B3WV/PrincipalProgramManager_Jul2026_154237
Tips:
  1. Complete the assessment in a quiet place, free from interruption, in one session.
  2. Take as much time as you wish to complete the assessment - it typically takes less than 7 minutes.
  3. Please use one of the following browsers: Firefox, Safari, or Chrome.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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