Customer Program Manager Jobs in Naperville, IL (NOW HIRING)

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.

At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest.

When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees.

Together, we're shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. - grit, results, empathy, accountability, and teamwork - with Apex.

We're proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we've created. Here are just a few of the many awards we've recently received:

Best Places to Work

2026, 2025, 2024, 2023- Presented by BuiltIn

WealthTech of the Year

2025- Presented by US FinTech Awards

The World's Top 250 Fintech Companies

2024- Presented by CNBC

ABOUT THIS ROLE

The Senior Program Manager will be responsible for the oversight and coordination of large-scale programs that align with the organization's strategic objectives. This role involves managing project portfolios, overseeing a team of project managers, and ensuring the successful delivery of program outcomes. The ideal candidate will have expert knowledge of project and program management principles, methodologies, and tools. This role requires a high level of strategic planning, stakeholder engagement, and team leadership.

Duties/Responsibilities

• Develop program strategies that effectively align with the company's business goals.

• Design and implement long-term goals for project performance and oversee a team of project managers and support staff, ensuring effective delegation, coordination, and execution of projects.

• Promote professional development of team members through coaching, performance management, and training opportunities.

• Act as the primary contact for program stakeholders, maintaining strong relationships and keeping stakeholders informed of progress and issues.

• Facilitate stakeholder meetings and deliver detailed reports on program status to executive leadership and external partners.

• Manage program budgets and ensure financial accountability by tracking expenses and forecasting budget requirements for project sustainability.

• Perform cost-benefit analysis on programs, including risk assessment for resource allocation.

• Ensure program outputs meet quality standards agreed upon in the planning phase.

• Implement continuous improvement practices to enhance program effectiveness and efficiency.

Education and/or Experience

• Bachelor's degree in Business Administration, Project Management, or a related field; advances degree preferred

• 5+ years of experience in program management, preferably in a related industry.

• Experience in strategic planning and business analysis.

• Proven track record of managing multiple large-scale projects or programs.

• PMP, PgMP, or similar certifications strongly preferred.

Required Skills/Abilities

• Proficiency in project management software (e.g., MS Project, Asana, Basecamp).

• Strong understanding of financial reporting and budgeting processes.

• Expertise in industry-specific tools and technologies related to project and program management.

• Outstanding leadership and organizational abilities.

• Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams.

Work Environment

• This job operates in an office environment 3 days per week.

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS , we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

Salary Range

The annual base salary range for this position is noted above. Exact compensation offered may vary depending on job-related knowledge, skills, experience, and office location.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.