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Customer Program Manager Jobs in Naperville, IL (NOW HIRING)

Plexus Corp.

Program Manager

Buffalo Grove, IL · On-site

$93K - $140K/yr

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers ... The Program Manager leads the tactical interface between the customer and various Plexus functional ...

Plexus Corp.

Program Manager

Buffalo Grove, IL

$93K - $140K/yr

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers ... The Program Manager leads the tactical interface between the customer and various Plexus functional ...

Nemera

Program Manager

Buffalo Grove, IL · On-site

Provides technical knowledge to customer in support of Sales team. * Leads cross functional teams in the development and introduction of new programs into the lean manufacturing environment.

Ift

Program Manager

Chicago, IL · On-site

$70 - $75/hr

Careers At Institute of Food Technologists The Program Manager supports the execution of Global ... To ensure operational efficiency and meet the changing needs of our customers and our Business ...

New

Snowflake

Principal Program Manager

Chicago, IL · On-site

$157K - $205K/yr

You will be the overall Program Lead for a large customer acting as a trusted advisor to C-Suite ... Be a program management expert on all aspects of the Snowflake implementation and variety of ...

Daifuku

Deputy Program Manager

Bolingbrook, IL

$114K/yr

Job Summary The (Client) Deputy Program Manager supports the (Client) Program Manager and Sales ... Support management of internal and customer escalations, including Root Cause Analysis (RCA), 8D ...

ADB

Strategic Program Manager

Chicago, IL · On-site

We are a customer-centric partner providing innovative solutions. The safety, well-being, and ... Strategic Program Manager CLASSIFICATION: Exempt POSITION OVERVIEW: ADB is a Nationwide full ...

ADB Wireless

Strategic Program Manager

Chicago, IL · On-site

We are a customer-centric partner providing innovative solutions. The safety, well-being, and ... Strategic Program Manager CLASSIFICATION: Exempt POSITION OVERVIEW: ADB is a Nationwide full ...

Advantech USA

Technical Program Manager

Chicago, IL · On-site +1

$89K - $110K/hr

Facilitate customer meetings, technical reviews, and internal program discussions * Ensure project ... Experience managing full product development lifecycles from business award through production ...

Cisco

Engineering Program Manager

Chicago, IL · On-site

$132K/yr

We protect each and every one of our customers' devices globally without any hardware to install or ... You bring an AI-first Technical Program Management lens to everything you do, embedding ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Naperville, IL

Customer Program Manager information

See Naperville, IL salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer program manager in Naperville, IL is $54.00, according to ZipRecruiter salary data. Most workers in this role earn between $36.01 and $69.38 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Naperville, IL are hiring for Customer Program Manager jobs?

Cities near Naperville, IL with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $112,318 per year, or $54 per hour.

Program Manager

Plexus Corp.

Buffalo Grove, IL • On-site

$93K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Plexus Corp. rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

47th of 161 rated electronics manufacturers

Job description

About us: At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world's most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision.
When we invest in our people, we invest in building a better world.
With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.
Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.
As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.
Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. For more information, visit our US benefits website at usbenefits.plexus.com. Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range:
$93,900.00 - $140,900.00
Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.
Key Job Accountabilities:
  • Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
  • Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
  • Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
  • Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
  • Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
  • If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications:
  • Bachelor's Degree with 6 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at GHQ.TA@plexus.com. Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Some offers of employment are contingent upon successfully passing a drug screen and/or background check.

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About Plexus

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

10,000+ Employees

Headquarters location

Neenah, WI, US

Year founded

1979

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