1

Customer Program Manager Jobs in McHenry, IL (NOW HIRING)

Manager Programs 3

Rolling Meadows, IL · On-site

$184K - $276K/yr

Program Managers are responsible for managing all phases of the program life cycle from inception ... program organization that effectively addresses customer requirements and incorporates the ...

Manager Programs 2

Rolling Meadows, IL · On-site

$153K - $230K/yr

... program performance Delivering presentations to customers, executive management, and other program stakeholders Participating in the negotiation of contracts, contract changes, specifications ...

Manager Programs 2

Rolling Meadows, IL · On-site

$153K - $230K/yr

Program Managers are responsible for managing all phases of the program life cycle from inception ... program organization that effectively addresses customer requirements and incorporates the ...

... a Manager, Programs Level 3 to support the NT&S Program Execution team. The Program Execution PM ... set of program types, lifecycle phases and customers across all three business units and five ...

Report incidents, injuries, or safety concerns to your Program Manager or site lead promptly; log ... Outstanding customer service and communication skills with both children and adults * Reliable and ...

Showing results 41-60

Customer Program Manager information

See McHenry, IL salary details

$8

$53

$83

How much do customer program manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer program manager in McHenry, IL is $53.23, according to ZipRecruiter salary data. Most workers in this role earn between $35.48 and $68.37 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near McHenry, IL are hiring for Customer Program Manager jobs?

Cities near McHenry, IL with the most Customer Program Manager job openings:

Infographic showing various Customer Program Manager job openings in McHenry, IL as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $110,725 per year, or $53.2 per hour.

Manager Programs 3

Northrop Grumman

Rolling Meadows, IL • On-site

$184K - $276K/yr

Full-time

Medical, Life, PTO

Posted 5 days ago


Northrop Grumman rating

8.3

Company rating: 8.3 out of 10

Based on 368 frontline employees who took The Breakroom Quiz

66th of 545 rated manufacturers


Job description

RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way.

Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman's Mission Systems sector is looking for a Program Manager 3 to support the Mission Survivability Systems business unit onsite in Rolling Meadows, IL.

** This position is contingent upon a program award and the announcement is expected this summer** A successful candidate works well in a fast-paced environment and enjoys the opportunity to define possible. The primary responsibility will be the delivery of all contractual requirements on cost and on schedule, while achieving all technical requirements and creating customer intimacy to support value creation strategies and actions. The individual will lead a cross-functional organization aligned to common program performance goals.

What You'll Get To Do; Program Managers are responsible for managing all phases of the program life cycle from inception (proposal development) through startup, execution, and completion (contract closeout). Primary responsibilities are the management of cost, schedule, and technical performance of company programs or subsystems and include, but are not limited to: Cultivating customer relationships and intimacy to develop further opportunities within the customer community Developing new business opportunities through long term strategic planning, capture planning, and development of proposals and business plans Establishing a program organization that effectively addresses customer requirements and incorporates the necessary internal and external sub-organizations Leading and directing cross-functional Integrated Program Teams (IPT) to meet program cost, schedule and technical performance objectives Measuring and reporting program performance Delivering presentations to customers, executive management and other program stakeholders Participating in the negotiation of contracts, contract changes, specifications, operating budgets, schedule milestones, and key terms and conditions Establishing design concepts, criteria, and engineering efforts for product research, development, integration and test Creation, review and finalization of the program Statement of Work Identification, distribution, tracking, and completion of program requirements Establishment and management of the program and subordinate baselines Development and adherence to budget baselines utilizing Earned Value Management (EVM) or similar cost & schedule control methodologies and tools Identifying, allocating and managing program resources, including workforce planning Managing Government/customer supplied property or information (GFE, CFE, etc.) Managing suppliers to meet program objectives Adherence to all internal processes, policies, and applicable industry standards Ensuring program team understands and adheres to contract scope, and manages change through control board activities Development and adherence to master plans and schedules Conducting thorough risk & opportunity management practices including identification, mitigation and realization Basic Qualifications: Bachelor's degree and 8 years of experience OR a Master's degree and 6 years of experience supporting U.S. Government contracts and customers and/or project management in other industries; will also consider 4 additional years of related experience in lieu of Degree

Experience leading the technical performance of tasks on schedule, at cost and achieving all requirements as either project lead, integrated program team or cost account manager Demonstrated success leading teams/and or organizations to achieve a common goal Secret security clearance level Preferred Qualifications: Bachelor's or advanced degree in engineering or similar field. Active/current DoD Top Secret clearance Demonstrated ability to obtain additional clearances such as SAP or SCI. Experience in leading new product development (hardware and software).

Experience in Electro-Optical/Infra-Red product development. Experience managing various contract types to include CPFF, CPIF, FFP. Primary Level Salary Range: $184,300.00 - $276,500.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives.

In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S

Citizenship is required for all positions with a government clearance and certain other restricted positions.


What Northrop Grumman employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Northrop Grumman logo

About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939