1

Customer Program Manager Jobs in McHenry, IL (NOW HIRING)

Showing results 21-40

Customer Program Manager information

See McHenry, IL salary details

$8

$53

$83

How much do customer program manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer program manager in McHenry, IL is $53.23, according to ZipRecruiter salary data. Most workers in this role earn between $35.48 and $68.37 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near McHenry, IL are hiring for Customer Program Manager jobs?

Cities near McHenry, IL with the most Customer Program Manager job openings:

Infographic showing various Customer Program Manager job openings in McHenry, IL as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $110,725 per year, or $53.2 per hour.

Manager Programs 2

Northrop Grumman Corporation

Rolling Meadows, IL • On-site

Full-time

Medical, Life, PTO

Re-posted 24 days ago


Northrop Grumman rating

8.2

Company rating: 8.2 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

87th of 544 rated manufacturers


Job description

RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Mission Systems' (NGMS) Capabilities Maturation and Deployment (CMAD) organization, operating within the Engineering Concepts Division (ECD), is offering a unique opportunity in program management as a Manager Programs 2 role. This role will be onsite in Rolling Meadows, IL.

The CMAD organization is a rapidly evolving, fast paced team that offers unique opportunities to interact with many internal customer stakeholders in technical and programmatic sector leadership. The program portfolio is based in IRCC (Infrared Camera Core) building block devices; a fast growing, state of the art technology that is a key enabler for billions of sensor system business within the NGMS sector.

What You'll Get to Do:

The Program Manager responsibilities are broad and rewarding; you are the direct interface to internal customers in this position. For your internal customers you are responsible to support as needed to ensure the broader CMAD goals are met and milestone dates, performance, and needs for resources are well communicated and understood. Potential job duties may also include, but are not limited to:

  • Responsibility for successfully managing all technical, financial, and schedule aspects of assigned programs. Has P&L responsibility for these programs. Works with technical stakeholders to define requirements and is the primary contact on status and performance.

  • Participates in business strategy sessions.

  • Leads a cross functional team of associates with a wide range of skill sets, ensuring roles and responsibilities of all team members are well understood and executed. Provide overall leadership to program team and drive technical compliance.

  • Acts as customer interface for program activities. Leads program review sessions with the customer to address cost, schedule and technical performance.

  • Develops and manages technical performance metrics on assigned projects.

  • Identifies and executes plans to mitigate program risks.

  • Ensures program-wide focus on safety, reliability, cost and schedule, and adequacy of systems, procedures, and people for long term success.

Basic Qualifications:

  • Bachelor's degree and 8 years of related professional/military experience, or a Master's degree and 6 years of related professional/military experience that includes a background in project/program management.

  • Demonstrated experience supporting programs within an engineering, manufacturing, production, and a global supply chain environment.

  • Demonstrated experience applying business and financial management principles to program cost, schedule, forecasting, budgeting, and or performance decisions.

  • Demonstrated experience supporting programs involving electro optical/infrared (EO/IR) systems, products, or technologies.

  • Demonstrated experience supporting development and all technology maturation programs through program execution.

  • Demonstrate at experience, managing program, communications, and reporting across internal and or external stakeholders, including program status, cost, schedule, technical performance, risks, and issues.

  • Demonstrated experience, identifying, tracking, and resolving program risks, issues, and cross functional dependencies through documented program management processes.

  • Demonstrate at experience developing, monitoring, and or controlling program plans, cost baselines, and schedule baselines against contractual requirements.

  • US citizenship required.

  • A current/active U.S. government Secret clearance required to be considered.

Preferred Qualifications:

  • A current/active U.S. government Top Secret (TS) or SCI clearance.

  • Experience with Infrared (IR) camera systems an/or related EO/IR hardware.

  • Experience serving as a cost the account manager(CAM), And or completion of cost account management training/certification.

  • Experience season enterprise resource planning (ERP) systems To support program, manufacturing, production, and or supply chain execution.

  • Experience applying agile methodology within a program, engineering, or product development environment.

  • Scrum master certification, training, and experience, supporting agile teams.

What We Can Offer You

Northrop Grumman provides a comprehensive benefits package and a work environment which encourages your growth and supports the mutual success of our people and our company. Northrop Grumman benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family. Your benefits will include the following: Health Plan, Savings Plan, Paid Time Off and Additional Benefits including Education Assistance, Training and Development, 9/80 Work Schedule (where available), and much more!

Primary Level Salary Range: $153,800.00 - $230,800.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

What Northrop Grumman employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Northrop Grumman logo

About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939