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Customer Program Manager Jobs in Griffin, GA (NOW HIRING)

TJX Companies

Customer Experience Coor

Peachtree City, GA · On-site

$13 - $13.50/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Georgia

Director, Practical Nursing Program

Griffin, GA · On-site

$65K - $80K/yr

... supervision, and management. * Experience in SACSCOC accreditation and GBON guidelines ... Addressing and resolving complaints and needs of students, faculty, staff, and outside customers.

Tjx

Customer Experience Coordinator

Peachtree City, GA · On-site

$14.25 - $14.75/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Parsons

Installation Manager

Turin, GA

Support preparation and submission of installation deliverables, field reports, completion documentation, and customer correspondence. * Assist Program Management and Project Management with budget ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Griffin, GA

Customer Program Manager information

See Griffin, GA salary details

$7

$47

$75

How much do customer program manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer program manager in Griffin, GA is $47.92, according to ZipRecruiter salary data. Most workers in this role earn between $31.97 and $61.54 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Griffin, GA are hiring for Customer Program Manager jobs?

Cities near Griffin, GA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Griffin, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $99,667 per year, or $47.9 per hour.

Customer Experience Specialist

BELLAMY STRICKLAND CHEVROLET GMC

Mcdonough, GA • On-site

$45K - $60K/yr

Full-time

Posted 22 days ago

Job description

Customer Experience Specialist

Role Description

The Customer Experience Specialist is responsible for enhancing the customer ownership experience through consistent post-sale follow-up and ensuring customers are successfully enrolled in GM programs. This role serves as a primary point of contact after vehicle delivery, helping improve customer satisfaction, strengthen customer relationships, and support dealership performance objectives.

Key Responsibilities

  • Conduct next-day customer follow-up calls after vehicle delivery.
  • Conduct 7-day customer follow-up calls to ensure customer satisfaction.
  • Monitor and support Customer Satisfaction Index (CSI) performance.
  • Assist customers with OnStar enrollment and activation.
  • Set up the GM App and ensure customers are successfully registered.
  • Enroll customers in GM Rewards.
  • Document all customer interactions and follow-up activities in eLead CRM.
  • Identify customer concerns and communicate them to management for prompt resolution.
  • Maintain consistent communication throughout the customer’s initial ownership experience.
  • Support customer retention initiatives and long-term customer loyalty.
  • Maintain a thorough understanding of GM programs, OnStar, the GM App, and GM Rewards.
  • Work closely with Sales, Finance, and Management to ensure a seamless customer experience.

Qualifications

  • Previous automotive dealership experience strongly preferred.
  • Excellent customer service and communication skills.
  • Strong organizational and time management skills.
  • Comfortable making outbound customer follow-up calls.
  • Proficient with computers and CRM systems; eLead experience preferred.
  • Working knowledge of GM products, OnStar, the GM App, and GM Rewards preferred.
  • Ability to multitask and stay organized in a fast-paced dealership environment.
  • Positive, professional attitude with a strong commitment to customer satisfaction.

Schedule

  • 9:00 AM–6:30 PM
  • Occasional later evenings may be required based on dealership and customer needs.

Compensation

  • Hourly pay plus commission.
  • Estimated annual compensation: $45,000–$60,000, based on performance and dealership retail volume.

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