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Customer Program Manager Jobs in Everett, MA (NOW HIRING)

Flywire

Program Manager

Boston, MA · Hybrid

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Raytheon Technologies

Program Manager

Andover, MA · On-site

Primary contact with customers and will interface regularly with internal support organizations ... Proven ability to manage full program lifecycle from proposal through contract completion ...

Flywire

Program Manager

Boston, MA · Hybrid

$98K - $120K/yr

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Flywire

Program Manager

Boston, MA · On-site

$98K - $120K/yr

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

AcuityMD

Program Manager

Boston, MA · On-site

The customers that the Program Manager will be responsible for are often in a constant state of implementation, as they deepen their initial adoption of and repeatedly expand their use of AcuityMD to ...

Merlin Labs

Technical Program Manager

Boston, MA

$150K - $200K/yr

Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin ... As a Technical Program Manager at Merlin Labs, you'll play a central role in bringing our autonomy ...

Merlin Labs

Technical Program Manager

Boston, MA

$150K - $200K/yr

Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin ... As a Technical Program Manager at Merlin Labs, you'll play a central role in bringing our autonomy ...

HyperLight

Program Manager

Cambridge, MA · On-site

$120K - $180K/yr

We partner with our customers and suppliers from conceptualization, design, and prototyping phases ... We are expanding our team and seeking a Program Manager to drive projects forward for our industry ...

CodeRabbit

Scaled Success Program Manager

Boston, MA · On-site

$125K - $250K/yr

Role Overview As a Scaled Success Program Manager at CodeRabbit, you will partner with engineering ... This is a high-impact, customer-facing role at the intersection of AI, software engineering ...

HyperLight

Program Manager

Cambridge, MA

$120K - $180K/yr

We partner with our customers and suppliers from conceptualization, design, and prototyping phases ... We are expanding our team and seeking a Program Manager to drive projects forward for our industry ...

HyperLight

Program Manager

Cambridge, MA · On-site

$120K - $180K/yr

We partner with our customers and suppliers from conceptualization, design, and prototyping phases ... We are expanding our team and seeking a Program Manager to drive projects forward for our industry ...

Raytheon

UAE Program Integrator

Tewksbury, MA

Coordinate customer program reviews, prepare for customer visits * Manages the program risk and opportunity, in accordance with specific financial goals and obligations. * Support contract proposal ...

New

Rockstar

Program Manager

Boston, MA · Remote

$90K - $130K/yr

Responsibilities * 60% Implementation - Lead implementation projects with new charter customers ... Project Management: Adept at prioritizing and managing a high volume of concurrent clients across ...

crosscountry

Program Manager

Boston, MA

BASIC PURPOSE The Program Manager oversees the assigned facility/facilities for Cross Country and ... Participates in the development and management of appropriate tools to evaluate and track customer ...

SharkNinja

Program Manager - Treats

Needham, MA

Program Manager Program Managers at SharkNinja assist in owning the entire New Product Development ... Experienced addressing C-Suite, Peer Functional Groups, Suppliers, and Customer audiences * Cross ...

SharkNinja

Program Manager - Motorized

Needham, MA

Program Managers at SharkNinja assist in owning the entire New Product Development (NPD) process ... Experienced addressing C-Suite, Peer Functional Groups, Suppliers, and Customer audiences * Cross ...

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Showing results 41-60

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Everett, MA

Customer Program Manager information

See Everett, MA salary details

$9

$55

$87

How much do customer program manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer program manager in Everett, MA is $55.68, according to ZipRecruiter salary data. Most workers in this role earn between $37.12 and $71.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Everett, MA are hiring for Customer Program Manager jobs? Cities near Everett, MA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Everett, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $115,818 per year, or $55.7 per hour.

Program Manager

Cathleen Stone Island Outward Bound School

Boston, MA • On-site

$59K - $63K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Job Type
Full-time
Description
Who are we?
Cathleen Stone Island Outward Bound School is a National and State Park located in the heart of the Boston Harbor Islands. With a 200-year legacy of serving children in Boston and a 48-year partnership with the Boston Public Schools (BPS), the Island is a beacon for experiential education, empowering young people through hands-on learning and skill building and outdoor adventure and exploration. We are a proud member of the network of 11 Outward Bound schools in the U.S., with a shared mission to change lives through challenge and discovery.
Education is at the forefront of our work. Funded by a combination of philanthropy and a robust private events business, our outdoor educational programs are offered at no cost to families.
What is our mission and how do we achieve it?
Cathleen Stone Island Outward Bound's core mission is to build stronger, more equitable school communities by delivering free experiential learning programs that boost academic success and foster personal growth. Our research-based programs blend STEM, social-emotional, and challenge-based learning, giving students a unique opportunity to build life skills alongside academic ones.
Whom do we serve (students, clients, customers)
We offer programs for Boston Public School middle school and high school students, fee-for-service programs for school and youth groups, and leadership development programs for professionals. We also fund our transformational programs by hosting private and corporate events and weddings.
What is the opportunity?
The Program Manager role is responsible for co-managing and coaching a team of facilitators, and course supervisors to deliver high quality STEM and Outward Bound character development programming for Boston Public Middle Schoolers. This role takes on the partnership management of a portfolio of Connections partner schools.
This role is also responsible for managing all aspects of planning, delivery, and day to day operations their assigned program.
Start Date
Aug 3, 2026
What will you do?
Program Management
  • Oversee the direct partnership management for a portfolio of Year-Round Connections schools including coordination between CSIOBS and assigned school teachers and leaders.
  • Develops, maintains and communicates program operations and schedules.
  • Ensures programs are delivered safely and in a high-quality manner quality as evidenced by surveys, observations and data.
  • Build and maintain positive working relationships with community and school partners.
  • Support the distribution, collection, and processing of student enrollment paperwork.
  • Ensure that school-based programs are operating in accordance with Boston Public School policies.
  • Collaborate with the Admin team to analyze survey results and implement subsequent changes based on results.
  • Assist Program Director in developing and reconciling an annual budget.
  • Ensures all aspects of quality and safety of program delivery in both educational and work components of the program.
  • Ensures that all course and incident data are entered into the appropriate databases (OBUSA, Salesforce).
  • Ensures employees are appropriately supervised, oriented, and engaged.
  • Ensures that work hours for direct reports are recorded and submitted.
  • Collaborates with Family Engagement manager on student outreach and recruitment.

Personnel Management
  • Lead, manage, and coach a team of Course Directors and Instructors to support students through academic and Social Emotional Learning.
  • Develop Instructors as strong facilitators and leaders through their Outward Bound experience.
  • Model leadership that reflects Outward Bound's culture and values and create spaces that empower Instructors and Course Directors.
  • Conduct regular observation and coaching sessions with Instructors to assess, strengthen, and grow their skill set.
  • Collaborate with the Admin team to plan, develop, and facilitate regular trainings and professional development opportunities.
  • Complete performance reviews and individual development plans (IDP).

General Workplace Responsibilities
  • Attend and participate in CSIOBS Staff Meetings and other site activities/events.
  • Course direct, facilitate, site manage (if certified), and/or belay monitor as needed or requested by a supervisor.
  • Other duties as assigned.

Requirements
Qualifications
  • A bachelor's degree in a related field and 5 years of commensurate experience.
  • Knowledge and field experience with urban school-based programs and/or Outward Bound.
  • At least two years of experience supervising employees.
  • At least three years of program management experience.
  • Passion for social justice, environmental stewardship, climate change responsiveness, natural resource and facilities management, and the outdoors.
  • Supervisory experience in a youth employment program, required
  • Fluency (writing and speaking) in Spanish is a plus.
  • Familiarity with computer-based systems like Microsoft Outlook, Word, Excel, and Google Drive. Experience with Customer Relations Management databases (i.e. Salesforce) a plus.

Work Conditions
  • While the position will work primarily on the island, expect to spend some time working remotely or at our partner schools.
  • Environmental fluctuations are typical of the New England coast, and can include hot, humid weather, and unseasonably cool, rainy, and windy coastal weather; must be comfortable working outside in either of these extremes for extended periods of time.

Physical Requirements
  • All positions reporting hours to the island are asked to assist loading/unloading cargo from the boat as able. This involves lifting and walking with parcels upwards of 50 lbs on and off moving docks and up/down ramps
  • Must be able to be on feet an average of 5+ hours per day.
  • Must be comfortable on board a variety of boats and working around the water.
  • Must have the mental and physical stamina to maintain a high quality of job performance while working in a dynamic fast-paced environment, often performing hours exceeding typical workday.

Compensation and Benefits
Salary Range
$59,000 - $63,000
Competitive salary, commensurate with experience. Employer sponsored health insurance with the option to select between three comprehensive plans. Premier dental and vision plan. 401(k) retirement plan with competitive match. Generous paid time off including, vacation, holidays, personal days, parental and sick leave. Flexible scheduling, pursuant to position. Work that engages a diverse and dynamic community of educators and other professionals, with the shared vision of shaping a better future for Boston's youth. A quality work life in Boston's vibrant Seaport district with frequent access to the natural wonders and positive impacts of Cathleen Stone Island.
Cathleen Stone Island Outward Bound School is an equal opportunity employer and actively seeks staff as diverse as the communities it serves. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Outward Bound has a zero-tolerance policy for incidents of child abuse and neglect. Protecting our minor students against abuse and neglect is of the highest priority.
Our Commitment to Equity, Diversity, and Inclusion
With a staff that cares deeply about social justice and racial justice, we believe that diverse perspectives and backgrounds create a rich work environment and enhance our ability to pursue our mission. We are committed to building an organization with raised consciousness to impact how we work with students, as well as how we work together as a team. We hope you will join us as we continue to build a justice-centered organization that fosters a work environment where people from all backgrounds are welcomed and valued.
Salary Description
$59,000 - $63,000

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