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Customer Program Manager Jobs in Dallas, TX (NOW HIRING)

Ralliant

Program Manager

Dallas, TX · On-site

The Program Manager is responsible for overseeing end-to-end service delivery performance, customer ... This position is customer-facing and based at a customer site, requiring daily interaction with the ...

Gartner

Program Manager

Irving, TX · Hybrid

  • Retirement

  • PTO

The Program Manager will work on a variety of activities focused on supporting the lead conference ... Conduct market research, advisory boards, and other customer insights channels in order to ...

CCIntegration

Program Manager

Plano, TX · On-site

Acts as the primary customer contact for quotations, cost and contract questions, and program ... Typically reports to a manager. Work is occasionally directed, but generally independent and ...

CCINTEGRATION INC

Program Manager

Plano, TX · On-site

Acts as the primary customer contact for quotations, cost and contract questions, and program ... Typically reports to a manager. Work is occasionally directed, but generally independent and ...

New

Gartner, Inc.

Program Manager

Irving, TX · On-site

  • Retirement

  • PTO

The Program Manager will work on a variety of activities focused on supporting the lead conference ... Conduct market research, advisory boards, and other customer insights channels in order to ...

Tanium

Program Manager

Addison, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Basics Tanium is actively seeking a Program Manager to own the program management of product ... customers and communities is reflected internally in our team members. We strive to create a ...

PACCAR

Program Manager

Mckinney, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

PACCAR is a global technology leader in the design, manufacture and customer support of premium ... Requisition Summary The primary responsibility for the Program Manager will be supporting early ...

C2 Global Professional Services, LLC

Program Manager

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides technical assistance to center staff to improve performance as well as quality and customer satisfaction. Works closely with Quality Manager to ensure program compliance. May be responsible ...

PACCAR

Program Manager

Mckinney, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

PACCAR is a global technology leader in the design, manufacture and customer support of premium ... Requisition Summary The primary responsibility for the Program Manager will be supporting early ...

PACCAR

Program Manager

Mckinney, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

PACCAR is a global technology leader in the design, manufacture and customer support of premium ... Requisition Summary The primary responsibility for the Program Manager will be supporting early ...

Alzheimer's Association

Program Manager

Dallas, TX · On-site

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong computer skills, proficient with Microsoft Office products; experience with, or ability to rapidly learn CRM software Title: Program Manager Position Location: Dallas, TX Full time Position ...

Alzheimer's Association

Program Manager

Dallas, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong computer skills, proficient with Microsoft Office products; experience with, or ability to rapidly learn CRM software Title: Program Manager Position Location: Dallas, TX Full time Position ...

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Showing results 41-60

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Dallas, TX

Customer Program Manager information

See Dallas, TX salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer program manager in Dallas, TX is $53.50, according to ZipRecruiter salary data. Most workers in this role earn between $35.67 and $68.70 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Dallas, TX are hiring for Customer Program Manager jobs?

Cities near Dallas, TX with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $111,748 per year, or $53.7 per hour.

Program Manager

Ralliant

Dallas, TX • On-site

Full-time

Re-posted 9 days ago

Job description

The Program Manager is responsible for overseeing end-to-end service delivery performance, customer communication, and operational coordination across onsite and depot service programs. This role ensures consistent execution, high-quality service, and alignment with customer expectations while driving continuous improvement across the network.
This position is customer-facing and based at a customer site, requiring daily interaction with the customer. Success in this role depends heavily on strong alignment and communication with Operational Managers, ensuring all messaging, plans, and performance updates are coordinated internally before being communicated externally to the customer.
Key Responsibilities
  • Own and manage key performance indicators including On-Time Delivery (OTD), invoice accuracy, backlog health, WIP aging, asset accuracy, and vendor turnaround times.
  • Publish regular performance updates and drive corrective actions across onsite and depot teams.
  • Monitor and improve data accuracy within systems such as Microsoft Dynamics and other operational platforms.
  • Partner closely with Operational Managers to coordinate service delivery execution, ensuring full alignment on priorities, risks, and recovery plans before communicating updates to the customer.
  • Serve as a primary, on-site customer interface with daily communication, providing updates, addressing concerns, and ensuring a high level of customer engagement and satisfaction.
  • Ensure all customer-facing communication is aligned, consistent, and reflects agreed-upon operational plans and capabilities.
  • Coordinate workload planning across onsite and depot teams, including scheduling, capacity balancing, and headcount forecasting.
  • Support execution of annual and quarterly calibration cycles, including equipment turn-ins, replacements, and forecasting.
  • Lead customer meetings, including agenda setting, action tracking, and follow-ups.
  • Coordinate pre-onsite planning and post-onsite reviews to ensure successful execution.
  • Work with Procurement to manage vendor relationships and follow-ups for outsourced services (OSS) and network transfers.
  • Coordinate OEM work routing, ensuring proper tracking, communication, and turnaround alignment.
  • Communicate operational status, constraints, and recovery plans to the customer with clarity and transparency, ensuring prior alignment with Operational Managers.
  • Support and manage internal and external quality audits.
  • Develop and maintain SOPs, standard work, and communication templates.
  • Lead or support continuous improvement initiatives using Ralliant Business System (RBS tools).
  • Act as escalation point for operational and customer issues, ensuring alignment between operations and customer expectations.
  • Identify opportunities for upselling and cross-selling services and partner with sales teams.

Qualifications
  • Bachelor's degree in Business, Operations, Engineering, or related field (or equivalent experience).
  • 5+ years of experience in program management, operations, or customer success within a service-based environment.
  • Strong analytical and data-driven decision-making skills.
  • Experience managing KPIs and operational performance metrics.
  • Excellent communication and stakeholder management skills.
  • Proven ability to work cross-functionally with Operational Managers and ensure internal alignment prior to external customer communication.
  • Experience in a customer-facing role with frequent or daily interaction preferred.
  • Ability to manage multiple priorities across cross-functional teams.
  • Familiarity with calibration, metrology, or technical service environments preferred.
  • Experience with service management systems (e.g., Microsoft Dynamics) is a plus.

#LI-CS1
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About Tektronix
Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow!
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this position (in local currency) is $67,000-124,000
Is this role subject to ITAR?
The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.

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