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Customer Program Manager Jobs in Canton, GA (NOW HIRING)

NAMSA

Client Success Program Manager

Atlanta, GA

$66K/yr

Provide best-in-class customer experiences. * Develop superior talent and deliver expertise ... Program/project management experience preferred PMP and CAPM certification preferred. Working ...

Nou Systems Inc

Program Manager

Marietta, GA · On-site

The Program Manager will lead the execution of complex RF system development programs across the ... Strong customer engagement and communication skills * U.S. Citizenship and ability to obtain or ...

Sonoma Consulting Inc.

Program Manager

Atlanta, GA · On-site

The Program Manager ensures multiple concurrent IT projects are delivered on-time, on-budget, and ... Focus on customer needs and satisfaction. Set high standards for quality to monitor and maintain ...

Red Clay Consulting

Program Manager

Atlanta, GA · Remote

Program Manager ROLE SUMMARY The Program Manager leads multiple complex SDLC projects and begins to ... Monitor and proactively manage billable utilization across direct and indirect reports Customer ...

Red Clay Consulting

Program Manager

Atlanta, GA · On-site +1

Program Manager ROLE SUMMARY The Program Manager leads multiple complex SDLC projects and begins to ... Monitor and proactively manage billable utilization across direct and indirect reports Customer ...

Red Clay Consulting

Program Manager

Atlanta, GA

Program Manager ROLE SUMMARY The Program Manager leads multiple complex SDLC projects and begins to ... Monitor and proactively manage billable utilization across direct and indirect reports Customer ...

Sonoma Consulting Inc.

Program Manager

Atlanta, GA

... specified program Ability to contribute and champion usage of structured project management ... Focus on customer needs and satisfaction. Set high standards for quality to monitor and maintain ...

VML

Program Manager

Atlanta, GA · On-site

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer ... VML is seeking a Program Manager with a keen technical focus for one of the Atlanta office ...

Accura Engineering

Program Manager

Atlanta, GA · On-site

Job Title: Program Manager Work Location: Marshall Space Flight Center (MSFC), Huntsville, AL ... Customer representatives. Duties/Responsibilities : * Receive and communicate task and project ...

Lexisnexis Risk Solutions

Program Manager

Alpharetta, GA

$115K - $192K/yr

Within our Insurance vertical, we provide customers with solutions and decision tools that combine ... About the Role As a Program Manager, you will lead and manage large, complex projects and programs ...

RELX

Program Manager

Alpharetta, GA

$115K - $192K/yr

Within our Insurance vertical, we provide customers with solutions and decision tools that combine ... About the Role As a Program Manager, you will lead and manage large, complex projects and programs ...

RELX Group plc

Program Manager

Alpharetta, GA · On-site

$115K - $192K/yr

Within our Insurance vertical, we provide customers with solutions and decision tools that combine ... About the Role As a Program Manager, you will lead and manage large, complex projects and programs ...

LexisNexis

Program Manager

Alpharetta, GA · On-site

$115K - $192K/yr

Within our Insurance vertical, we provide customers with solutions and decision tools that combine ... About the Role As a Program Manager, you will lead and manage large, complex projects and programs ...

LTIMindtree

Program Manager

Marietta, GA · On-site

... customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 ... Senior Manager - Program & Project Management (Program Manager) Work Location - Marietta, GA ...

Parsons

Program Manager

Sandy Springs, GA

Manage on-site activities for small programs/projects, tasks or subtasks of a larger project ... We work in collaborative teams, both within the company and with our partners and customers, to ...

Parsons Corporation

Program Manager

Sandy Springs, GA · On-site

Manage on-site activities for small programs/projects, tasks or subtasks of a larger project ... We work in collaborative teams, both within the company and with our partners and customers, to ...

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All JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Canton, GA

Customer Program Manager information

See Canton, GA salary details

$8

$51

$80

How much do customer program manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer program manager in Canton, GA is $51.06, according to ZipRecruiter salary data. Most workers in this role earn between $34.04 and $65.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Canton, GA are hiring for Customer Program Manager jobs? Cities near Canton, GA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you

Customer Program Manager

Air Express International USA, Inc.

Atlanta, GA

$79K - $106K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Job Title: Customer Program Manager
Location: Candidates can be located in Atlanta, Georgia / Hebron, Kentucky / Phoenix, Arizona


Reports To: Head of Customer Operations - NORAM


Role Summary
DHL Global Forwarding (DGF) is a global leader in air, ocean, and customs brokerage services, connecting businesses to markets worldwide. With a strong focus on digitalization, customer-centric solutions, and compliance excellence, we are transforming how global trade flows. We are seeking a Head of AFR Customer Operations - North America (NORAM) to drive end-to-end service excellence, customer satisfaction, and operational performance across assigned strategic customers. This role can be located in either our ATL, CVG or PHX Stations.

The Customer Program Manager acts as the single point of coordination for customer programs, ensuring all DHL functions deliver against defined performance standards. The role supports DHL's strategy to strengthen customer loyalty through consistent execution, continuous improvement, and proactive issue management.

What You'll Do

  • Review and ensure achievement of customer specific KPIs and service agreements
  • Lead issue management including escalation, root-cause analysis, and corrective actions.
  • Provide proactive problem resolution and corrective actions to ensure excellence in service
  • Conduct Monthly, Quarterly, and Annual Business Reviews with customers.
  • Manage Bid Value Proposition in collaboration with Solutions Design, Commercial, and Operations teams.
  • Lead CI activities using DHL's First Choice methodology.
  • Coordinate implementation of business
  • Drive Ship-to-Profile performance.
  • Support share of wallet growth initiatives with Commercial teams.
  • Monitor and optimize profitability and cost-to-serve.
  • Improve billing accuracy, timeliness, and reduce disputes.
  • Deliver customer-specific and internal improvement projects.
  • Track measurable outcomes such as cost savings and SLA improvements.
  • Coordinate CI resources to support customer requirements.

Qualifications

  • Bachelor's degree in Business, Supply Chain, Logistics, or related field.
  • 3-7 years in logistics, operations, or customer management.
  • Experience with program management preferred.
  • First Choice certification preferred (or willingness to obtain).
  • Customer orientation and strong stakeholder engagement.
  • Results-driven and continuous improvement mindset.
  • Cross-functional collaboration and influencing skills.
  • Understanding of DHL operations and service delivery processes.
  • Analytical skills for KPI and performance analysis.
  • Strong communication and presentation capabilities.
  • Proficient with Outlook Email, Excel, Word and PowerPoint; PowerBI is a plus.
  • Strong understanding of freight forwarding (Air Freight preferred), and the logistics Industry.
  • Strong analytical and problem solving capabilities.
  • Fluent in English communication (verbal & written).

Pay Range: $79,777.50 - $106,370.00+ (Based on Experience)

Benefits (All Non-Union Employees)

  • Compensation: Competitive base salary plus role dependent performance-based incentives.
  • 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
  • Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
  • Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
  • Vision: Optional coverage for exams, frames, and contacts.
  • Dental: Optional coverage for preventive, basic, and major services.
  • Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
 

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

 

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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Employment Type: FULL_TIME

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