Customer Program Manager Jobs in Boston, MA (NOW HIRING)

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We've since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. 

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
 

The Opportunity:

As Program Manager, you will join our growing Enterprise PMO function and lead enterprise level initiatives that are critical to scaling our business. You'll oversee cross-functional programs, driving accountability and alignment to ensure successful outcomes. Our PMO thrives in a growth environment where structure is evolving - you'll help set that structure while still getting things done.

What You'll Do:

• Lead medium to large-scale programs across multiple teams and stakeholders
• Define program objectives, scope, and success measures, ensuring alignment with business strategy
• Develop and implement governance frameworks, reporting, and cadences that create visibility and accountability
• Navigate ambiguity to drive clarity, focusing teams on priorities and decisions
• Build strong relationships with stakeholders across functions and levels, influencing outcomes through collaboration
• Identify, track, and mitigate risks while ensuring dependencies are managed effectively
• Coach and mentor team members on program management practices
   

Here's What We're Looking For:

• 5-7 years of program management experience, ideally in a high-growth or technology-driven environment
• Experience managing different types of programs using blended waterfall and agile approaches
• Proven ability to manage complex programs with multiple stakeholders and deliverables
• Experience presenting to Executive leadership
• Strong facilitation and communication skills, capable of influencing without authority
• Ability to balance strategic thinking with tactical execution
• Ability to provide clarity amidst ambiguity
• Experience implementing governance, structure, and reporting in less mature organizations
• A collaborative mindset, thriving in team-based environments where accountability and trust are key
   

Submit today and get started!
 

We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The US base salary range for this full-time position is $98,000-$120,000 and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. 

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