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Customer Program Manager Jobs in Boston, MA (NOW HIRING)

AIG

Program Manager

Boston, MA

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Program Manager to play your part in that transformation. It's an opportunity to grow your skills and ...

American International Group

Program Manager

Boston, MA · On-site

$125 - $155/hr

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Program Manager to play your part in that transformation. It's an opportunity to grow your skills and ...

CPI International

Program Manager

Hudson, MA · On-site

$110K - $140K/yr

Act as the technical liaison between the customer and internal teams to address issues, clarify requirements, and manage expectations. * Identify potential technical challenges in the program ...

Freudenberg

Program Manager - Medical Device

Beverly, MA

$120K - $140K/yr

Maintain alignment with clinicians, customers, internal teams, and FM key stakeholders through ... Understanding of program management best practices and entire product life cycle. * Travel to other ...

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Customer Program Manager information

See Boston, MA salary details

$9

$58

$92

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Boston, MA is $58.58, according to ZipRecruiter salary data. Most workers in this role earn between $39.04 and $75.24 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Boston, MA are hiring for Customer Program Manager jobs?

Cities near Boston, MA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $122,198 per year, or $58.7 per hour.

Program Manager

Abacus Technology

Hanscom Air Force Base, MA • On-site

Other

Posted 18 days ago

Job description

Overview
Abacus Technology is seeking a Program Manager to provide acquisition and advisory services in support of the EPASS program at Hanscom AFB. This is a full-time position.
Responsibilities
  • Plan, research, analyze, and assess system acquisition in terms of development, production, and deployment of weapons systems and associated equipment.
  • Formulate plans and recommend effective strategies in meeting cost, schedule and performance objectives.
  • Support and develop acquisition reports, including statutory and regulatory reports (i.e. DAES, MAR, etc.).
  • Support program management reviews, senior level meeting/reviews, and IMP/IMS reviews.
  • Support and develop various briefings/schedules of program status and acquisition tasks to senior management.

Qualifications
3+ years experience in a program or acquisition management role including at least 3 years in a DoD environment. Bachelor's degree in a related field. Additional years of experience may be substituted for degree requirements. Must possess comprehensive knowledge of principles, policies, and practices of systems acquisition and program management, as defined in DoDI 5000.02, AFI 63-101/20-101, as well as knowledge of roles and relationships within the DoD and the Air Force. Knowledge of qualitative and quantitative techniques for gathering, analyzing, and measuring the effectiveness, efficiency, and productivity of acquisition programs. Knowledge of support activities that assist the program manager in assessing what programs are within schedule and cost baselines, be able to recommend viable solutions to problems, and the pursuit of alternative courses of action. Must be able to effectively communicate orally and in writing, providing quality acquisition and program documentation (briefings, documents, plans, etc.). Excellent communication skills and the ability to manage customer and other stakeholder expectations. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled

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