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Customer Program Manager Jobs in Batavia, IL (NOW HIRING)

Invoca

Program Manager

Chicago, IL · On-site +1

We empower marketing, sales, customer experience, and contact center teams to unlock the intent and ... We are looking for a hybrid Program Manager who lives at the intersection of traditional program ...

VML

Program Manager

Chicago, IL · On-site

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer ... The Program Manager is responsible for building, coaching, and leading teams to ensure successful ...

Snowflake

Principal Program Manager

Chicago, IL · On-site

$157K - $205K/yr

You will be the overall Program Lead for a large customer acting as a trusted advisor to C-Suite ... Be a program management expert on all aspects of the Snowflake implementation and variety of ...

Daniels Health

Program Manager - Chicago

Chicago, IL · On-site

$68K - $79K/yr

Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with ... Program Manager will possess: * Experience managing accounts, strongly prefer them to be within ...

Daniels Health

Program Manager - Chicago

Chicago, IL

Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with ... Program Manager will possess: * Experience managing accounts, strongly prefer them to be within ...

Daniels Health

Program Manager - Chicago

Chicago, IL · On-site

$68K - $79K/yr

Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with ... Program Manager will possess: * Experience managing accounts, strongly prefer them to be within ...

Independence Pet Group

Program Manager, Senior

Chicago, IL · On-site

$119K - $120K/yr

The Sr Program Manager will play a critical role in advancing a future-ready insurance platform and operating model that strengthens operational efficiency, scalability, and the customer experience.

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Customer Program Manager information

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How much do customer program manager jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer program manager in Batavia, IL is $55.13, according to ZipRecruiter salary data. Most workers in this role earn between $36.78 and $70.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Batavia, IL are hiring for Customer Program Manager jobs? Cities near Batavia, IL with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Batavia, IL as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $114,668 per year, or $55.1 per hour.
Program Manager

Program Manager

Kranze Technology Solutions, Inc

Des Plaines, IL • On-site

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

KTS is seeking a Program Manager (PM) to provide oversight for defense contract programs.  The PM serves as the primary liaison between the company and program office government contracting officers, ensuring all contractor personnel, technical specifications, cost, and schedule requirements are met.
Responsibilities:
  • Lead the end-to-end execution and development of the program, establishing the foundational processes, schedules, and performance metrics needed for long term success.
  • Manage overall cost and schedule performance to include the Contract Data Requirements List process, ensuring program execution aligns with contractual, financial, and operational commitments – to include pre award and proposal activities, requirements analysis, solution development, cost estimation, and proposal preparation.
  • Comply with Federal Acquisition Regulations, Defense Federal Acquisition Regulations Supplement, and International Traffic in Arms Regulations.
  • Interface directly with the customer to include the government Contracting Officer and/or Contracting Officer’s Representative to maintain strong relationships, provide regular updates, and ensure alignment on technical, schedule, and performance expectations.
  • Demonstrate credibility with the customer through technical expertise and/or relevant military experience, serving as a trusted point of contact throughout the program lifecycle.
  • Demonstrate an expert-level ability to brief senior military and corporate leadership on complex technical and financial statuses.
  • Lead multidisciplinary teams, including engineering, operations, supply chain, and quality assurance to ensure cross functional alignment and timely execution of program objectives.
  • Identify, assess, and manage program risks, developing mitigation strategies and ensuring proactive communication to stakeholders.
Educational Qualifications & Requirements:
  • Bachelor’s Degree or Master’s Degree in a S.T.E.M. related field with 5+ years of experience.
  • Military experience and connections within Patuxent River, MD is preferred.
  • Demonstrated leadership of cross-functional engineering teams to include systems, mechanical, electrical and software fields
  • Ability to travel
  • Ability to obtain Security Clearance, for which the United States Government requires United States citizenship
  • Proven execution of complex technical programs while maintaining cost and schedule
  • Demonstrated integration experience of various military systems (ideally of aircraft systems)
  • Experience with the Systems Engineering Technical Review (SETR) Process and the Department of Defense (DoD) Acquisition Process
  • Experience with key program milestones to include Preliminary Design Review (PDR), Critical Design Review (CDR) and Production Readiness Review (PRR)
  • Working knowledge of the FARs/DFAR/ITAR and other related regulation
  • Experience working with DCAA and DCMA
  • Experience with business capture and supporting proposal activities
  • Strong analytical problem-solving skills
  • Excellent written and oral communication skills
Benefits
Kranze Technology Solutions is proud to provide extremely competitive benefits to all full time employees including:
  • Comprehensive Leave plan (Paid Time Off)
  • Comprehensive Health Care package including Medical, Vision, Dental, Health Savings Account (HSA), and more
  • 401 (k) retirement plan
  • Paid Overtime
  • Flex Time and Flexible Scheduling
  • Opportunities to travel
  • Tuition Reimbursement options
  • Casual and relaxed work environment
We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $100,000-$150,000 and represents our good faith estimate as to what our ideal candidates are likely to expect.   We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate’s experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process.
About Kranze Technology Solutions
We are part of an SPX Technologies’ Communication Technologies platform in the Detection & Measurement business segment. KTS is focused in the defense industry specializing in Infrared Countermeasures (IRCM) systems, digital interoperability and networking, and program support for the US Navy, US Marine Corps, and Special Operations Command.    We provide hardware and software product development, systems integration, system test and evaluation support, modeling and simulation analysis, and other engineering services to support the Warfighter.
Each team member has significant opportunities to solve a variety of complex technical challenges in small teams while working hand in hand with our defense customers.
KTS is an equal opportunity employer and prohibits discrimination and harassment of any kind.  All applicants will be considered for employment without regards to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other segmenting characteristics protected by law.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to:
Human Resources
847-737-7299
resumes@kranzetech.com

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