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Customer Program Manager Jobs in Virginia (NOW HIRING)

ActioNet

Program Manager

Vienna, VA

$270K/yr

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

ActioNet, Inc.

Program Manager

Vienna, VA · On-site

$270K/yr

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

ActioNet, Inc.

Program Manager

Vienna, VA · On-site

$270K/yr

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

ActioNet

Program Manager

Vienna, VA

$270K/yr

Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage r to lead ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

Trident Systems LLC

Program Manager

Sterling, VA · On-site

$92K - $172K/yr

Maintain strong customer relationships, resolve concerns, and ensure customer satisfaction. * Program Execution & Contract Compliance * Manage all aspects of program execution including cost ...

Intrepid

Program Manager

Mclean, VA · On-site

They will have overall program management responsibilities ensuring program health and performance in scope, financials, personnel, deliverables, security, vendors, and customer satisfaction.

Bowhead

Program Manager

Petersburg, VA

Conducting program meetings, reviews, and coordinate briefings with customers and senior management. * Interview, hire and on-board personnel, providing team supervision, coaching/mentoring to ensure ...

Integral

Program Manager

Tysons Corner, VA

Establish and maintain a mature, customer-focused program management framework that enables continuous delivery of program and project outcomes, real-time alignment between operational environments ...

Integral

Program Manager

Tysons, VA · On-site

Establish and maintain a mature, customer-focused program management framework that enables continuous delivery of program and project outcomes, real-time alignment between operational environments ...

Excentium, Inc.

Program Manager

Reston, VA

Reston, VA Description We have an opportunity for a PROGRAM MANAGER supporting one of our Federal customers in Reston Va. MINIMUM CLEARANCE LEVEL: Secret CITIZENSHIP: US Citizenship LOCATION: OnSite ...

Intrepidgs

Program Manager

Mclean, VA

They will have overall program management responsibilities ensuring program health and performance in scope, financials, personnel, deliverables, security, vendors, and customer satisfaction.

Fairbanks Morse Defense

Program Manager

Houston, TX · On-site

The incumbent will coordinate efforts of the service and engineering teams to ensure customer goals and timelines are met. The Program Manager is expected to plan and oversee the execution of ...

CyberMedia Technologies

Program Manager

Ashburn, VA · On-site

The Program Manager will work closely with CTEC leadership to identify opportunities for process improvement, staff growth, and customer success across the portfolio. The successful candidate will ...

SAIC

Program Manager

Mclean, VA · On-site

$200K - $240K/yr

Overall program management of the technology program. * Managing resulting tasking within the ... Identify new opportunities for IT to drive innovation to our customers. Qualifications * TS/SCI ...

K2 Group, Inc.

Program Manager

Vienna, VA · On-site

Program Manager K2 Group is in search of a Program Manager to support the TSA's Intermodal Security ... Willingness to travel to various customer sites as needed Desired Qualifications: * Certified ...

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Customer Program Manager information

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$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer program manager in Virginia is $53.62, according to ZipRecruiter salary data. Most workers in this role earn between $35.77 and $68.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in Virginia are hiring for Customer Program Manager jobs? Cities in Virginia with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Virginia as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $111,521 per year, or $53.6 per hour.
Program Manager

Program Manager

ActioNet

Vienna, VA

$270K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Description
Program Manager
National Capital Region (NCR)
 
ActioNet is seeking for a Program Manager to lead the execution of large-scale base infrastructure modernization efforts across multiple Department of War (DoW) installations. This role oversees the modernization of NIPR and SIPR networks, ensuring technical, schedule, security, and contractual compliance throughout the lifecycle of each task order. The Program Manager serves as the primary interface between the Government PMO, base stakeholders, and subcontractor teams, providing clear leadership and accountability. The position requires strong program management discipline, technical understanding of DoD network environments, and the ability to manage risk and quality across geographically dispersed sites. Frequent CONUS travel is required to support on-site coordination and execution.

Salary range for this position is up to $270,000 depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range.

Responsibilities

  • The Program Manager develops, maintains, and executes the Integrated Master Schedule using Microsoft Project, tracking milestones, dependencies, and critical paths while proactively identifying and mitigating risks
  •  The Program Manager provides technical oversight for all phases of network modernization, including site surveys, legacy network augmentation, infrastructure upgrades, system integration, and cutover operations, ensuring that all work complies with Performance Work Statement requirements for redundancy, wireless LAN, VLAN segmentation, quality of service, and security
  • The Program Manager regularly interfaces with Air National Guard Communications Squadrons, the Government Program Management Office, and subcontractor partners to maintain alignment, resolve issues, and provide updates on task order progress
  • The Program Manager leads Integrated Product Team meetings, supports production and change implementation reviews, and delivers oral briefings and presentations to Government leadership
  •  The Program Manager implements and tracks risk mitigation strategies in accordance with Air Force Instruction 90-802, maintains a Quality Control Plan to ensure deliverables meet operational standards, and monitors post-cutover performance to guarantee that service level
  • agreements are achieved and sustained
  • The Program Manager supports cybersecurity and compliance efforts, including the development of Risk Management Framework artifacts, ensuring adherence to STIG and DoD cybersecurity policies, and coordinating with Government Cybersecurity Service Providers for
  • monitoring, incident response, and vulnerability management
  • The Program Manager is responsible for the timely delivery of all Contract Data Requirements List items, including SPRIP documentation, equipment lifecycle tracking, SLA reports, and monthly program status updates, ensuring that program reporting accurately reflects current risks, performance, and mitigation actions.

Required Qualifications

  • DoW Secret Security Clearance
  • Bachelor's degree in information technology, engineering, or a related technical discipline is required
  • A minimum of five years of experience managing large-scale network modernization efforts or DoD IT programs is required
  • Demonstrated familiarity with DoW architecture, DoDAF diagrams, and Risk Management Framework processes is required
  • Proficiency in Microsoft Project and Earned Value Management methodologies is required
  • Strong leadership, communication, and presentation skills for Government-facing environments are required
  • Experience providing support to the Pentagon is preferred.

Preferred Qualifications 

Candidates possessing two or more of the following certifications are strongly preferred:

  • Project Management Professional (PMP) or Program Management Professional (PgMP)
  • BICSI Registered Communications Distribution Designer (RCDD) or BICSI Registered Telecommunications Project Manager (RTPM)
  • Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM)
  • Cisco Certified Network Professional (CCNP Enterprise) or Cisco Certified Internetwork Expert (CCIE Enterprise Infrastructure)
  • ITIL 4 Foundation or ITIL 4 Managing Professional

 About ActioNet

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT solutions provider with 25+ years of stellar performance. Our expertise spans Agile Software Engineering, Cloud Solutions, Cybersecurity, and IT Managed Services.

With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 consecutive years (2014-2026).Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:Commitment to Employees: A great place to work with ongoing investment in our people.Commitment to Customers: Driving and sustaining service delivery excellence.Commitment to Community: Giving back and building a better world for future generations.What's in It for You?

  • Medical, Dental, and Vision Insurance

  • 401(k) Savings Plan

  • Paid Time Off (PTO) & 11 Paid Holidays

  • Life and Disability Insurance

  • Education and Professional Training

  • Flexible Spending Accounts (FSA)

  • Employee Recognition and Referral Programs

  • Employee Assistance & Identity Theft Protection

ActioNet is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

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