Customer Program Manager Jobs in Virginia Beach, VA

Graham Technologies is seeking a highly experienced Program Manager to lead the execution, management, and oversight of Information Technology (IT) Support Services. The Program Manager will serve as the primary management interface with Government leadership and will be responsible for overall contract performance, staffing, quality control, risk management, technical coordination, and successful delivery of IT services supporting customers marine and aviation mission environments.

Location: Hybrid - Norfolk, VA; Washington, DC; and/or Lakeland, FL

• Lead overall contract operations and ensure successful execution of all Statement of Work (SOW) requirements

• Serve as the primary Contractor management interface with the Contracting Officer (CO), Contracting Officer's Representative (COR), Technical Monitor (TM), and other Government stakeholders

• Oversee personnel, staffing, scheduling, deliverables, quality control, performance, and contract compliance

• Manage cross-functional teams supporting Program Management, Cybersecurity, Service Desk Support, Network Provisioning, Systems Engineering and Administration, Software Development, Acquisition Support, and IT Surge Support

• Develop and maintain the Program Management Plan, Staffing Plan, Quality Control Plan (QCP), Communication Plan, and associated management documentation

• Lead transition, onboarding, workforce continuity, recruitment, retention, and succession-planning activities

• Conduct and support recurring program status meetings with Government stakeholders

• Ensure timely submission of monthly status/progress reports and other contract deliverables

• Maintain program action items and ensure timely resolution of technical, operational, staffing, and management issues

• Monitor contract performance metrics and implement corrective actions when necessary

• Identify, track, mitigate, and communicate programmatic, technical, staffing, schedule, and operational risks

• Coordinate activities across geographically dispersed marine, aviation, and enterprise IT environments

• Ensure personnel comply with applicable NOAA security, training, information-protection, and Government property requirements

• Maintain effective professional relationships with Government, Contractor, and industry personnel

Experience:

• Minimum 10 years of progressively responsible IT experience

• Minimum 5 years of experience managing complex IT programs, projects, or service-delivery contracts

• Experience managing multidisciplinary teams supporting IT infrastructure, cybersecurity, networking, systems administration, service desk, and/or software development

• Experience managing Federal Government or comparable mission-critical IT programs

Education:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Program Management, or related field

Clearance:

• Ability to satisfy all Government security, suitability, and access requirements applicable to the position

Certifications / Tools:

• Experience with Microsoft Office, collaboration platforms, project management tools, and performance/reporting tools

• PMP or equivalent program/project management certification preferred

Experience:

• NOAA, Department of Commerce, DoD, or other Federal IT program experience

• Experience supporting marine, aviation, scientific, remote, or mission-critical operational environments

• Experience supporting geographically distributed teams and systems

• Experience with high-latency/low-bandwidth satellite-connected environments

Education:

• Master's degree in a technical, business, or management discipline

Certifications / Tools:

• PMP certification

• ITIL or related IT Service Management certification

At Graham Technologies, we believe in treating everyone with fairness and respect. Our compensation package is designed to ensure fair pay for work, reflecting our commitment to integrity.

Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation-not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives.

Here are just a few highlights of what we offer:

• Four Weeks of Accrued PTO in the First Year

• Eleven Paid Federal Holidays

• Comprehensive Health, Dental, Vision, and Life Insurance

• 401(k) Plan with Annual Employer Contributions

• Flexible Schedules

• Reimbursements for Continued Education and Training

Our core values define who we are:

• Value our Customers

• Care about our Employees

• Passionate about Innovation

• Believe in a Strong Work Ethic

• Rely on Teamwork

• Integrity Matters

Founded in 2007, GTech is a consulting services firm passionate about delivering tailored solutions that meet our clients' needs and maximize the value of their investments. We achieve this by providing top-notch professionals across the IT industry. Our team embodies integrity, commitment, and reliability, which are at the heart of everything we do.

We are also dedicated to fostering a culture of support for our employees-the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community.