ZipRecruiter

Log In

1

Customer Program Manager Jobs in Virginia (NOW HIRING)

NOVACES

Program Manager

Falls Church, VA

Meet with customer and contractor personnel to develop, review, and refine task plans and ... Minimum of three (3) years of program management experience supporting DoD military and/or civilian ...

NOVACES

Program Manager

Falls Church, VA · On-site

Meet with customer and contractor personnel to develop, review, and refine task plans and ... Minimum of three (3) years of program management experience supporting DoD military and/or civilian ...

Novaces LLC

Program Manager

Falls Church, VA · On-site

Meet with customer and contractor personnel to develop, review, and refine task plans and ... Minimum of three (3) years of program management experience supporting DoD military and/or civilian ...

Full Scope

Program Manager

Chesapeake, VA · On-site

Serve as the primary interface and point of contact with Government customer program authorities ... Manage acquisition and employment of program/project resources and controls financial and ...

ActioNet

Program Manager

Vienna, VA · On-site

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

SAIC

Program Manager

Mclean, VA · Hybrid

$200K - $240K/yr

Program Management Subcategory: Program Mgmt Schedule: Part-Time Shift: Day Job Travel: No Minimum ... Identify new opportunities for IT to drive innovation to our customers. Qualifications * TS/SCI ...

ActioNet, Inc.

Program Manager

Vienna, VA · On-site

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

ActioNet, Inc.

Program Manager

Vienna, VA

$270K/yr

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

ActioNet

Program Manager

Vienna, VA

$270K/yr

Description Program Manager National Capital Region (NCR) ActioNet is seeking for a Program Manage ... With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 13 ...

next page

Showing results 1-20

People also search for

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Virginia

Customer Program Manager information

See Virginia salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for customer program manager in Virginia is $53.62, according to ZipRecruiter salary data. Most workers in this role earn between $35.77 and $68.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in Virginia are hiring for Customer Program Manager jobs? Cities in Virginia with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Virginia as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $111,521 per year, or $53.6 per hour.
Contractor Program Manager

Contractor Program Manager

Red Gate Group

Springfield, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Description
The Red Gate Group is seeking a Contractor Program Manager (CPM) to support the National Geospatial-Intelligence Agency (NGA) in St. Louis, MO or Springfield, VA.
Role Overview
This position supports a contract with the National Geospatial-Intelligence Agency (NGA). The Contractor Program Manager (CPM) is responsible for directing, managing, and administering the accomplishment of all tasks required under the contract to ensure completion of program activities within the established budget and schedule. The CPM serves as the primary management point of contact for all contractor support allocated to the contract, oversees the accomplishment of the tasks, and ensures the delivery of the associated CDRLs. The CPM is the single point of contact with the customer program office.
Key Responsibilities
  • Serve as the single management point of contact with the customer program office.
  • Direct, manage, and administer all contract work to ensure delivery within the established budget and schedule.
  • Support all contract and subcontract activities related to performance, financials and burn rate, schedules, personnel, training, security deliverables, and contract modifications.
  • Maintain regular communication with the Contracting Officer's Representative (COR) and Government Program Manager, keeping them informed of relevant contractor information, particularly significant risks and issues and their associated resolution plans and status. Ensure timely and compliant delivery of all CDRLs.
  • Maintain ongoing subject matter expertise of relevant customer programs, projects, and activities at both the programmatic and technical levels.
  • Other duties as required

Required Qualifications
  • Bachelor's degree
  • Active TS/SCI clearance

Desired Qualifications
  • Bachelor's or advanced degree (Master's or PhD) in a business-related field
  • At least five years of program management experience managing projects within the Intelligence Community, with NGA experience preferred
  • At least four years of experience in financial, business, and lifecycle acquisition management
  • Experience on programs of similar size and scope, including subcontract management experience
  • Relevant experience working with IC organizations
  • Project Management Professional (PMP) certification or comparable certification
Company Description
The Red Gate Group, founded in 2006, is a Service-Disabled Veteran-Owned Company based in Chantilly, VA. As an SDVOSB, the Red Gate Group has established a reputation for delivering quality multi-tiered services in intelligence analysis, strategic planning, program management, policy development, operational design, and technology integration. RGG delivers high-quality, customer-centric solutions around the world-from the foxhole to the highest levels of Government. Our motto, "Making a Difference for Country and Client," reflects our deep commitment to national security and service excellence. As an employer of choice, we offer comprehensive benefits including flexible time off, 11 paid holidays, immediate 401(k) eligibility with a generous match, and full medical, dental, and vision coverage. Our employees enjoy 100% company-paid life insurance and disability benefits, along with professional development assistance for degrees and certifications. We foster a culture of growth and work-life balance, backed by our commitment to supporting both our clients' missions and our employees' success. Join our team and be part of an organization that values both service excellence and employee wellbeing.

Apply