Customer Program Manager Jobs in Florida (NOW HIRING)

Location: Melbourne FL, United States of AmericaThales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world's largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Program Manager

Melbourne or Orlando, FL (Hybrid)

Position Summary

Thales is looking for aProgram Manager to work with customers, partners, engineering and the overarching Program Manager to create, trial and launch innovative value streams, services and business models.

In this position, you will also interface between Thales and the airline and serves as the primary point of contact with airline partner on all integration elements, including the commercial relationship, marketing, expectation management, and launch activities. This position will be key in growing revenue for our IFEC customers and Thales.

Key Areas of Responsibility

• Bid & Program Initiation: Support bid development, identify risks, coordinate technical inputs, and participate in Sales-to-Program handoff.
• Program Setup & Planning: Build cross-functional teams (WBS), develop and stabilize BOM, implement MAP tracking, and establish program documentation.
• Scheduling & Execution: Own the master schedule, key milestones, deliverables, and ensure timely release of internal purchase orders (IPOs).
• Program Oversight & Risk Management: Lead program execution, run team meetings, monitor performance (cost, schedule, BOM), and manage risks using tracking tools.
• Financial Management: Track P&L, manage budgets and expenditures, forecast completion costs, and partner closely with Finance.
• Customer & Lifecycle Management: Handle external communications, support milestone reviews (PDR, CDR, FAI, PMR), manage POs, and oversee project closeout and knowledge sharing.

Minimum Qualifications

• Education & Experience: Bachelor's degree with 3-5 years of experience, or 4-8+ years of relevant experience in lieu of a degree, including at least 2 years in project management or PMO.
• Industry & Business Acumen: Understanding of airline business models with strong financial skills, including business case development and value proposition analysis.
• Communication & Stakeholder Management: Strong customer-facing presence with senior stakeholders; able to present information clearly and communicate effectively across multicultural, global teams.
• Technical & Analytical Skills: Advanced Excel and data analysis capabilities; proficiency in MS Office (Excel, Word, PowerPoint, Outlook, Visio) and familiarity with SAP, Primavera, and Microsoft Project.
• Execution & Work Style: Ability to manage multiple time-sensitive projects independently in a fast-paced environment while maintaining accuracy and efficiency.
• Leadership & Interpersonal Skills: Strong interpersonal skills with the ability to influence, motivate teams, and make sound decisions in a dynamic, international business environment.

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Special Position Requirements

• Schedule: Core business hours M-F.
• Physical Environment: General office & warehouse environment.
• Physical Demands: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Travel: 20-25% domestic and some international required.
• Regulatory Compliance Requirements: None.

Why Join Us?

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 82,949.25 - 145,979.00 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including - but not limited to - the employee's career path history, competencies, skills and performance, as well as the company's annual salary budget, the customer's program requirements, and the company's internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

Company paid holidays and Paid Time Off

Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program