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Customer Program Manager Jobs in Florida (NOW HIRING)

DecisionPoint | Cortek

Program Manager

Tampa, FL

The Program Manager will provide executive leadership, strategic direction, operational oversight ... Conduct executive briefings, governance reviews, technical status meetings, and customer engagement ...

DASI LLC

Program Representative

Doral, FL · On-site

The Program Representative will be responsible for issuing, coordinating, and managing purchase orders, as well as all steps of the process, ensuring parts get delivered to customers right first time ...

Intrepidgs

Program Manager

Melbourne, FL

As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and ...

JANUS Research Group

Program Manager

Pensacola, FL

$90K - $95K/yr

Identify possible improvements in the work process for customers; * Pursue a program of self ... Project Management Professional (PMP) Certification; * Program management experience in:

DecisionPoint | Cortek

Program Manager

Tampa, FL · On-site

The Program Manager will provide executive leadership, strategic direction, operational oversight ... Conduct executive briefings, governance reviews, technical status meetings, and customer engagement ...

JANUS Research Group

Program Manager

Pensacola, FL · On-site

$90K - $95K/yr

Identify possible improvements in the work process for customers; * Pursue a program of self ... Project Management Professional (PMP) Certification; * Program management experience in:

Decisionpoint Corporation

Program Manager

Tampa, FL

The Program Manager will provide executive leadership, strategic direction, operational oversight ... Conduct executive briefings, governance reviews, technical status meetings, and customer engagement ...

CX Employees

Be Seen First

Manager Training Program / Transportation / Warehousing

Jacksonville, FL · On-site

$50K/yr

... management career path. Our company is founded on core values of excellence in service and ... Roles include: • Customer Service: Interacting with a diverse customer base with our proven ...

altaresourceshcm

Program Manager

Fort Myers, FL · On-site

The Program Manager will create an environment that promotes employee growth and retention ... The individual manages and oversees all aspects of the client's customer service policies ...

Thales

Program Manager

Melbourne, FL · On-site

Program Manager Melbourne or Orlando, FL (Hybrid) Position Summary Thales is looking for a Program ... Customer & Lifecycle Management: Handle external communications, support milestone reviews (PDR ...

Alta Resources

Program Manager

Fort Myers, FL · On-site

The Program Manager will create an environment that promotes employee growth and retention ... The individual manages and oversees all aspects of the client's customer service policies ...

i9 Sports

Program Manager

Fort Myers, FL · On-site

$20 - $24/hr

The Program Manager helps manage the day-to-day operation of the local sports franchise including ... Consistently demonstrate a positive attitude and superior customer service skills * Distribute ...

Micross Components

Program Manager

Apopka, FL · On-site

The Program Manage coordinates and monitors the scheduling, pricing, and technical performance of ... Translate customer requirements into manufacturable product specs and ensure timely delivery.

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Customer Program Manager information

See Florida salary details

$6

$40

$63

How much do customer program manager jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for customer program manager in Florida is $40.41, according to ZipRecruiter salary data. Most workers in this role earn between $26.92 and $51.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in Florida are hiring for Customer Program Manager jobs? Cities in Florida with the most Customer Program Manager job openings:
Customer Program Manager jobs near you

Program Manager

Future Tech Enterprise, Inc.

Fort Lauderdale, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Are you a strategic leader with a passion for IT service delivery and lifecycle program management? We are seeking a Program Manager to oversee and drive the successful delivery of IT services within customer IT lifecycle programs. This role ensures efficiency, quality, and alignment with business objectives while managing service-related processes, stakeholder engagement, and continuous improvement initiatives.
The ideal candidate combines strategic leadership with hands-on operational oversight-balancing high-level program management with the detail-oriented execution needed to navigate system constraints (ServiceNow) and customer-specific business rules.
We are looking for someone who will:
  • Take ownership of program success
  • Deep-dive into Excel data models and performance metrics
  • Drive process improvement and service alignment
This position will be based out of our corporate headquarters, in Fort Lauderdale, FL. The work hours are from 8:30a - 5:30p. Eastern time. Our benefit offerings include Medical, Dental, and Vision Insurance, 401k with Company match and PTO. (Remote candidates may be considered.)
This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts.
Key Responsibilities
IT Service Delivery & Operations
  • Oversee end-to-end IT service delivery for the PCaaS program, including order processing, customer support and strategic initiatives.
  • Ensure compliance with customer business rules, SLAs, and audit requirements.
  • Manage inventory, returns, and B Stock redeployment to maximize cost savings and efficiency.
  • Ensuring accurate order processing, ticket reconciliation, and reporting.
  • Develop and refine ServiceNow workflows for fulfillment, returns, and queue management, ensuring accurate asset record creation and updates.
  • Implement IT service management best practices to drive operational efficiency.
  • Monitor service performance metrics and drive continuous improvement efforts.
Data, Reporting & Continuous Improvement
  • Build and maintain Excel data models, pivot tables, dashboards, and tracking tools to manage KPIs, scope, and schedules.
  • Reconcile data across ServiceNow, ERP, and customer CMDBs to ensure accuracy.
  • Produce customer-facing reports, including PMRs, QBRs, and executive summaries.
  • Identify gaps, risks, and process inefficiencies; implement improvement and automation initiatives where possible.
  • Create repeatable project plans with clear milestones, workstreams, and stakeholder responsibilities.
Stakeholder & Customer Engagement
  • Serve as the primary liaison between Future Tech, customers, depots, and third-party partners.
  • Provide timely communication on ticket status, order fulfillment, and returns management.
  • Facilitate regular stakeholder meetings, gather feedback, and align services with evolving business needs.
  • Act as an escalation point for ServiceNow or ERP workflow issues that impact execution.
Team Leadership & Development
  • Lead and mentor queue managers, order processors, depot managers, and technical specialists.
  • Ensure teams are trained on both customer-specific business rules and industry best practices.
  • Set clear goals, conduct performance reviews, and foster a culture of accountability and continuous improvement.
Service Management & Compliance
  • Implement ITIL-based frameworks for incident, problem, and change management.
  • Ensure IT service operations comply with organizational policies, security standards, and customer regulations.
  • Oversee break/fix, warranty management, and asset lifecycle processes.
  • Develop streamlined processes for cancellations, repairs, refurbishments, and disposal, including certificates of destruction and audit reporting.
Innovation & Optimization
  • Continuously assess service performance, implementing technology and process improvements.
  • Stay informed on emerging IT service and PCaaS trends, leveraging them to enhance program delivery.
Qualifications & Requirements
Experience
  • 5+ years of experience in IT service delivery, program management, or PC lifecycle services, with a strong focus on global operations and customer engagement.
  • Proven ability to manage both high-level strategy and detailed operational execution.
  • Hands-on experience with ServiceNow workflows and ERP processes (or similar systems).
  • Strong background in reporting, data analysis, and executive-level communication.
  • This position involves working on client accounts that require U.S. Citizenship. This includes both on-site visits to secure locations and remote work related to those accounts.
Education & Certifications
  • Bachelor's degree.
  • ITIL Foundation certification (preferred).
  • PMP certification is a plus.
Skills & Proficiencies
  • Advanced Microsoft Excel (pivot tables, VLOOKUP, data modeling).
  • Familiarity with asset lifecycle logistics.
  • Strong leadership and stakeholder management skills, with the ability to translate technical complexity into business insight.
  • Analytical, detail-oriented, and able to thrive in high-pressure environments.
  • Customer-focused mindset with a commitment to continuous improvement.

About Future Tech Enterprise, Inc.
Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.
Why Join Future Tech
  • Influence the future of a rapidly evolving enterprise technology leader.
  • Collaborate with industry giants and public sector innovators to co-create impactful solutions.
  • Enjoy a dynamic, entrepreneurial culture with a clear executive mandate for innovation.

#LI-Onsite #FutureTechJobs #LI-SG1
Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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