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Customer Portal Manager Jobs (NOW HIRING)

LEONI

Customer Quality Resident

Troy, MI

Maintains internal & external Customer Portal Management * Supports deployment of LEONI quality strategy based on customer requirements * Participates in Quality meetings with the customer * Supports ...

ResMed

Sales Specialist, Physician Portal

San Diego, CA · On-site

$24 - $32.50/hr

Manage and maintain consignment inventory levels for organizations. * Run reports and analyze ... Excellent customer service skills complemented by an ability to listen to and interpret client ...

PrideStaff

Reporting Analyst (Hybrid)

Edison, NJ · On-site

$70K - $75K/yr

Power BI and customer portal management skills are strong pluses. * Consumer products or office supplies experience highly preferred. Benefits: Paid Holidays, Health, Dental and Vision Plans, Life ...

MatrixCare

Sales Specialist, Physician Portal

San Diego, CA · On-site

$24 - $32.50/hr

Manage and maintain consignment inventory levels for organizations. * Run reports and analyze ... Excellent customer service skills complemented by an ability to listen to and interpret client ...

Buckeyecenter

Lead sales and commercial management activities for assigned customer accounts, including RFQs, engineering changes, contract administration, customer-owned tooling documentation, customer portal ...

MetTel

Product Manager - Customer Platform

New York, NY · On-site

$165K/yr

As a Product Manager, you will drive the evolution of the Bruin platform, MetTel's core enterprise ... Customer portal & admin experience -- Partner with UX/UI to modernize the portal, and build the ...

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How much do customer portal manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer portal manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a customer portal manager?

A Customer Portal Manager is responsible for overseeing the design, implementation, and ongoing management of online platforms that allow customers to access services, account information, and support. They work closely with IT, customer service, and marketing teams to ensure the portal is user-friendly, secure, and meets customer needs. Their role often includes analyzing user feedback, managing content updates, and troubleshooting issues to improve the overall customer experience.

What are some common challenges a customer portal manager might face when implementing new features, and how can they be addressed?

Customer Portal Managers often encounter challenges such as balancing user requests with technical feasibility, ensuring seamless integration with existing systems, and maintaining a user-friendly experience. To address these, it's important to prioritize feature development based on user feedback and business needs, work closely with IT and development teams to assess technical constraints, and conduct regular usability testing. Proactive communication with stakeholders and iterative improvements can help ensure the portal evolves effectively while meeting user expectations.

What are the key skills and qualifications needed to thrive as a customer portal manager, and why are they important?

To thrive as a Customer Portal Manager, you need a background in customer success, digital product management, and user experience design, often supported by a degree in business, IT, or a related field. Familiarity with content management systems (CMS), customer relationship management (CRM) tools, analytics platforms, and project management software is important, and certifications like PMP or Agile can be advantageous. Excellent communication, problem-solving abilities, and a customer-centric mindset help build trust and drive portal adoption. These skills are essential for delivering seamless digital experiences, optimizing customer engagement, and ensuring the portal meets evolving user needs.

What are popular job titles related to Customer Portal Manager jobs?

For Customer Portal Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Portal Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Quality Resident

Troy, MI

LEONI
See more jobs at LEONIexternal

Full-time

Posted 5 days ago

Job description

Company Description

LEONI is a global provider of products, solutions, and services for energy and data management in the automotive industry. The group of companies has around 95,000 employees in 23 countries and generated consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division).

We believe that meaningful connections drive innovation and success. At LEONI, you will join a diverse, international, and collaborative team shaping the future of mobility, from autonomous driving to alternative drives and smart charging solutions.

Since mid2025, we have been part of the Luxshare Group, one of the world's leading solution providers for consumer electronics, communications and data centers, automotive, and medical industries, based in China. Join us and help shape the future of connectivity together.

Job Description

The Customer Quality Resident acts as a first contact for the customer and production sites in case of quality problems and escalations on a daily basis.

Tasks & Responsibilities:

  • Maintains internal & external Customer Portal Management
  • Supports deployment of LEONI quality strategy based on customer requirements
  • Participates in Quality meetings with the customer
  • Supports at customer process audits and production process and product approval (ppa) within an OEM account
  • Supports at customers in problem solving and follow-up of containment & rework actions
  • Supports to organize and follow-up rework/sortings 
  • Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework)
  • Supports model year changes, technical changes and sampling process by OEM customers i.e. organization and follow-up activities
  • Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills Omnitracker e.g. Complaints portal of LEONI; i.e. start and final closing of complaints
  • Supports the ordering of material for customer repair and own stock
  • Organize meetings with LEONI production plants for follow-up with claims
Qualifications
  • Proficient Spanish
  • Engineering degree
  • 5-7 years of experience in a similar position
  • Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques
  • Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
  • Experience in automotive industry, harness makers is a plus.
  • Assertive communication skills, proactive, decision making and service attitude 
Additional Information

Benefit offerings to be discussed throughout interview process.

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection. 

LEONI Wiring Systems, Inc.

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