ZipRecruiter

Log In

1

Customer Portal Manager Jobs (NOW HIRING)

Oil-Dri

Associate Customer Portal Specialist

Chicago, IL · On-site

$20/hr

Portal Management: * Monitor and manage customer portals to ensure data is up-to-date and reflective of current transactions. * Troubleshoot and resolve any portal-related issues in collaboration ...

Nex-Tech

Customer Portal Representative

Phoenix, AZ · On-site

$20/hr

Customer Portal Representative Join the best in the industry at Nex tech and embark on a rewarding ... Collaborates with Customer Operations, Sales, Account Management, and other internal teams to ...

ManTech

Senior Portal Manager

Aiea, HI · On-site

$104K - $172K/yr

MANTECH seeks a motivated, career and customer-oriented Senior Portal Manager to join our team in Oahu, Hawaii. Responsibilities include but are not limited to: * Leads the execution of portal ...

ManTech International

Senior Portal Manager

Aiea, HI · On-site

$104K - $172K/yr

MANTECH seeks a motivated, career and customer-oriented Senior Portal Manager to join our team in Oahu, Hawaii. Responsibilities include but are not limited to: * Leads the execution of portal ...

Stem Xpert

Content Portal Manager

Waukesha, WI · On-site

Need someone very strong in program management customer currently has Hybris client need a very good supporting manager for the current manager so any PM with strong Portal content management ...

POWER MOTIVE CORPORATION

Credit Administrator

Denver, CO · On-site

$22 - $25/hr

Customer Portal Management * Enter and submit invoices accurately and timely through customer accounts payable and procurement portals. * Monitor submitted invoices to confirm acceptance, processing ...

WSI Talent

Quality Manager

Independence, KS

Demonstrated experience managing customer quality interactions and customer portal communications. Strong capability to act autonomously, make critical decisions, and lead under pressure. Ability to ...

Versatech Automation

Invoicing Specialist

Houston, TX · On-site

Customer Portal Management * Monitor invoice status within customer portals to confirm successful submission, validation, and workflow progress. * Address portal rejections, errors, or compliance ...

next page

Showing results 1-20

All JobsTechnology JobsSoftware JobsCustomer Portal Manager Jobs

Customer Portal Manager information

See salary details

$33K

$66.1K

$107K

How much do customer portal manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer portal manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is a customer portal manager?

A Customer Portal Manager is responsible for overseeing the design, implementation, and ongoing management of online platforms that allow customers to access services, account information, and support. They work closely with IT, customer service, and marketing teams to ensure the portal is user-friendly, secure, and meets customer needs. Their role often includes analyzing user feedback, managing content updates, and troubleshooting issues to improve the overall customer experience.

What are some common challenges a customer portal manager might face when implementing new features, and how can they be addressed?

Customer Portal Managers often encounter challenges such as balancing user requests with technical feasibility, ensuring seamless integration with existing systems, and maintaining a user-friendly experience. To address these, it's important to prioritize feature development based on user feedback and business needs, work closely with IT and development teams to assess technical constraints, and conduct regular usability testing. Proactive communication with stakeholders and iterative improvements can help ensure the portal evolves effectively while meeting user expectations.

What are the key skills and qualifications needed to thrive as a customer portal manager, and why are they important?

To thrive as a Customer Portal Manager, you need a background in customer success, digital product management, and user experience design, often supported by a degree in business, IT, or a related field. Familiarity with content management systems (CMS), customer relationship management (CRM) tools, analytics platforms, and project management software is important, and certifications like PMP or Agile can be advantageous. Excellent communication, problem-solving abilities, and a customer-centric mindset help build trust and drive portal adoption. These skills are essential for delivering seamless digital experiences, optimizing customer engagement, and ensuring the portal meets evolving user needs.

What are popular job titles related to Customer Portal Manager jobs?

For Customer Portal Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Portal Manager job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Associate Customer Portal Specialist

Chicago, IL • On-site

Oil-Dri Corporation of America
Coal, Metals and Minerals Mining • 501 - 1,000 employees
Learn more about Oil-Dri Corporation of Americaexternal

$20 - $25/hr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Overview
We are seeking a detail-oriented and organized individual to join our team as an Associate Customer Portal Specialist. In this role, you will be responsible for efficiently managing and inputting data into customer portals, ensuring accuracy and timely processing of information related to orders, shipments, and invoices. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a commitment to providing exceptional customer service.
Hybrid Schedule: Monday - Wednesday onsite required. Chicago, IL (Wrigley Building)
Key Responsibilities
Data Entry:
  • Accurately input and update customer information, orders, shipments, and invoices into the designated portals.
  • Ensure the integrity and completeness of data by performing regular quality checks.

Portal Management:
  • Monitor and manage customer portals to ensure data is up-to-date and reflective of current transactions.
  • Troubleshoot and resolve any portal-related issues in collaboration with the IT or support team.

Customer Communication:
  • Collaborate with internal teams to gather necessary information for accurate data entry.
  • Communicate with customers to verify data, address discrepancies, and provide assistance in navigating the portal.

Process Improvement:
  • Identify opportunities for process improvement in data entry and portal management.
  • Propose and implement efficiency enhancements to streamline workflows.

Documentation:
  • Maintain detailed and organized records of customer interactions and data entry activities.
  • Generate reports as needed to track key performance indicators and monitor data accuracy.

Qualifications
Education & Experience:
  • High school diploma or equivalent.
  • Additional education or certifications in data management is a plus.
  • Customer Service experience in B2B markets is a plus.

Skills & Abilities:
  • Proven experience in data entry, preferably in a customer service or order management role.
  • Familiarity with customer portals and online order processing systems.
  • Strong computer skills, including proficiency in Microsoft Office and experience with data entry software.
  • Excellent attention to detail and accuracy in data entry.
  • Effective communication skills, both written and verbal.
  • Ability to work collaboratively in a team environment.

Compensation & Benefits
  • Competitive pay ($20/hour / $39,000) - ($25/hour / $48,750) + annual bonus
  • 401(k) with 6% company match
  • Paid parental leave, generous PTO, & paid holidays
  • Work-life balance
  • Career growth with exposure to senior leadership.
  • Annual merit increase opportunity
  • Fitness & Gym Reimbursement
  • Employer Contribution - Health, Dental

About Us
Oil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dri's products are sold in the pet care, animal health, fluids purification, agricultural, sports field, industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves, including calcium bentonite, attapulgite, and diatomaceous shale. The company's mines and manufacturing facilities are located in Georgia, Mississippi, Illinois, and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty, integrity, and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent Minerals.
Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state, or local laws. Accordingly, all employment decisions and personnel actions or programs such as hiring, promotion, discipline, compensation, benefits, transfers, reductions in workforce, and training, etc. will be consistent with the principle of equal employment opportunity.

Apply