Customer Partnership Manager Jobs (NOW HIRING)

ABOUT BASELAYER

Every day, financial institutions make consequential decisions about which businesses to onboard and trust, in order to grow with confidence. Baselayer exists to make those decisions faster, more accurate, and much less expensive. We offer the leading AI Risk Platform that automates merchant onboarding, underwriting, and fraud prevention for over 20% of the Financial Institutions in America. By combining authoritative government data, AI agents purpose-built for web analysis, and a network powered by millions of applications, Baselayer prevents billions of dollars in merchant fraud and credit risk and instantly automates good merchant applications.

ABOUT THE TEAM

We're a small team solving a big problem. Business fraud costs the financial system billions every year, and the tools built to fight it are slow, expensive, and outdated. We're changing that. You'd be joining a small, close-knit team where ownership is real, customer impact is immediate, and the work you ship matters from day one. We move deliberately, communicate directly, and care deeply about quality. If you want to look back in five years and know you worked on something that changed how trust works across major financial institutions, let's chat!

ABOUT THE ROLE

We are looking for a Partnerships Manager to help architect and scale Baselayer's strategic partnerships engine. You will turn strong relationships into repeatable growth channels by sourcing, structuring, launching, and expanding partnerships across our ecosystem.

This role is highly cross-functional and execution-oriented. You will collaborate closely with Sales, Product, Solutions, and Marketing to drive partner enablement, co-selling motions, and measurable pipeline and revenue impact. You will be working with best-in-class partners and will have a meaningful opportunity to build a high-leverage growth channel at Baselayer.

This role reports directly to the Head of Sales.

WHAT YOU'LL DO

• Own and scale strategic partnerships end-to-end, from sourcing and structuring to activation, enablement, and long-term growth
• Build repeatable partner playbooks and enablement assets such as training sessions, co-marketing campaigns, and partner collateral that drives adoption
• Manage the partnerships lifecycle from discovery to diligence, negotiation, launch, and scaling
• Embed yourself in partner workflows through joint GTM calls, regular touchpoints, and co-hosted events to keep Baselayer top of mind
• Attend sponsored and company events and represent Baselayer with credibility and professionalism
• Travel approximately 10 to 20 percent for partner meetings, events, and team collaboration
• Build scalable systems for onboarding and enabling partners, then work alongside them to identify leads, land deals, and expand the network
• Drive internal alignment across stakeholders, manage timelines, and execute launches without requiring heavy oversight
• Ensure partners can pitch Baselayer effectively by training partner sellers and reinforcing messaging and positioning
• Maintain rigorous pipeline and partner tracking in HubSpot, including partner-sourced opportunities, deal stages, activity, and next steps
• Gather partner and customer feedback and work with Product, Solutions, and Engineering to incorporate it into product and process improvements

MINIMUM REQUIREMENTS

• 4+ years of experience in partnerships, account management, business development, strategy, or a similarly high-leverage role at a fast-paced startup, fintech, or financial institution
• Strong understanding of how financial institutions evaluate, buy, and implement software providers, gained through firsthand experience or selling into them
• Strong operational skills to manage end-to-end execution, align stakeholders, and keep complex projects moving
• Experience managing pipeline, partner activity, and reporting in HubSpot or a similar CRM
• Excellent communication and relationship-building skills with the ability to influence across internal and external stakeholders
• Comfort navigating ambiguity, changing priorities, and building structure where none exists

WHAT SETS YOU APART

• Demonstrated ability to drive initiatives from 0 to 1 and scale them into repeatable processes
• Highly feedback-oriented with a desire for continuous improvement
• Strong bias toward leverage and building scalable systems
• Comfortable representing the company externally at events and in partner conversations
• Motivated by ownership and excited to build from 0 to 100
• You are self-motivated, strategic, and naturally strong at building trust and influencing outcomes. You operate with a founder-like mindset, default to ownership, and bias toward action. You are motivated by learning quickly, executing in ambiguity, and building a high-leverage function that compounds over time.
• You want meaningful ownership, a seat at the table, and the opportunity to build a partnerships engine that drives real growth.

WORK LOCATION

• Based in New York City; Full-time in office

COMPENSATION

• Salary Range: $140,000 - $185,000 + Equity
• Variable Compensation: Commissions

BENEFITS

• Time off when you need it: Flexible PTO so you can recharge without red tape
• In-person energy: We're based in NYC & SF and meet in the office full-time
• Competitive compensation: We pay well and back it with equity. We want you to think and act like an owner
• Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before
• Benefits on us: We cover 100% of your health, dental, and vision premiums. No surprise deductions from your paycheck
• 401(k) with company match: We match your contributions so your future self benefits too
• HSA contributions included: We contribute to your HSA on applicable plans, so your coverage works as hard as you do
• Stay healthy, stay sharp: A $250 monthly gym stipend to help you bring your best self to work, and everywhere else
• A seat at the table: We believe in transparency, radical candor, and giving every team member a voice