Customer Partnership Manager Jobs (NOW HIRING)

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We are seeking a Partnership Manager for Xylem Vue!

The Partnership Manager is responsible for developing, managing, and expanding strategic partnerships that accelerate growth, innovation, and market adoption of Xylem Vue solutions. This role works cross-functionally with internal teams and external partners to identify new business opportunities, build strong partner relationships, and create joint value propositions that support customer success and business objectives.

The ideal candidate will lead partnership strategy and execution, manage partner pipelines, support go-to-market initiatives, and ensure alignment between partner capabilities and Xylem Vue's digital water solutions. This position requires strong relationship management, commercial acumen, strategic thinking, and the ability to collaborate across sales, product, marketing, and leadership teams.

As part of the Partners team, you will play a critical role in nurturing relationships with existing partners, including water technology distributors, engineering consultants, and internal Xylem partners. You will also be responsible for identifying and cultivating new partnerships to help scale our digital water business. This role owns end-to-end accountability for partner performance and commercial outcomes.

Key Responsibilities:

• Maintain and grow relationships with existing technology and channel partners
• Manage the day-to-day relationship with specific partners including sales channels, system integrators, consultants, and complementary technology vendors to ensure they achieve the established targets
• Collaborate with internal teams to align partnership strategies across brands and offerings.
• Identify and secure new partnership opportunities aligned with the company's digital water strategy.
• Evaluate partnership performance and make recommendations for optimization and expansion.
• Deliver compelling product and software demonstrations to partners, consultants, and prospective clients.
• Serve as a technical translator between engineering, product, and commercial teams.
• Work with the sales team to develop and advance projects and programs.
• Act as a connector between business development efforts, sales, and technical execution.
• Liaise with internal product, marketing, and engineering teams to ensure partnerships are positioned for mutual success.

High Impact Behaviors:

• Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives.
• Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams.
• Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders.

Qualifications:

• 5+ years of experience in water/wastewater technology, engineering, business development, or a related field.
• Strong technical understanding of water infrastructure
• Experience working with or selling digital water technologies, including software platforms and data analytics.
• Demonstrated success in managing external partnerships and strategic relationships.
• Comfortable delivering software demonstrations to technical and non-technical audiences.
• Excellent communication and collaboration skills across technical and commercial teams.
• Proven ability to work in a fast-paced, dynamic environment.
• Preferred Qualifications
• Prior experience at a water utility, engineering consulting firm, or water technology company.
• Familiarity with SCADA, GIS, AMI/AMR, CMMS, or other water-related digital platforms.
• Ability to travel up to 50% for partner engagement and industry events.

Preferred Qualifications:

• Innovation: Propose creative solutions.
• Proficiency in data analysis tools and software is also beneficial.
• Planning, Scheduling, Budgeting & Resource allocation.
• Effectively manage improvement projects throughout the project's life cycle, ensuring strategic alignment and deliverable focus.

Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.