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Customer Optix Jobs (NOW HIRING)

Lanco Integrated

Controls Programmer III

Westbrook, ME · On-site

$80K - $100K/yr

Create, update, and troubleshoot PLC ladder logic and HMI screens to meet customer needs and ... Optix HMIs is a plus * Familiarity with industrial communication networks such as Ethernet/IP ...

Lanco Integrated

Controls Programmer III

Westbrook, ME · On-site

$80K - $100K/yr

Create, update, and troubleshoot PLC ladder logic and HMI screens to meet customer needs and ... Optix HMIs is a plus * Familiarity with industrial communication networks such as Ethernet/IP ...

Lanco Integrated

Controls Programmer III

Westbrook, ME · On-site

$80K - $100K/yr

Create, update, and troubleshoot PLC ladder logic and HMI screens to meet customer needs and ... Optix HMIs is a plus * Familiarity with industrial communication networks such as Ethernet/IP ...

Blueprint Automation

Controls Engineer- CO

Longmont, CO · On-site

$85K - $110K/yr

Our customers stimulate innovation by developing new needs, and we are on a never-ending quest to ... Optix. · Simulate and validate robot cells in ABB RobotStudio -- reach studies, cycle time ...

Material Handling Systems

Sr. Controls Engineer

Atlanta, GA

$93.30K - $123.10K/yr

... Optix. Implement PLC and HMI programs to satisfy current design and customer specifications. Work with FORTNA employees, customer representatives and third-party vendors to ensure all aspects of a ...

Material Handling Systems, Inc.

Sr. Controls Engineer

Atlanta, GA · On-site

$93.30K - $123.10K/yr

... Optix. • Implement PLC and HMI programs to satisfy current design and customer specifications. • Work with FORTNA employees, customer representatives and third-party vendors to ensure all aspects ...

Spartan Technologies, Inc.

Business Analyst III

Atlanta, GA · On-site

$43 - $59/hr

Business Analyst III - CRM Solutions Role Summary We are currently seeking a Business Analyst III ... ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc. * Process Modeling/Analysis * Training Facilitation

ASK Consulting

Be Seen First

Business Analyst III - Client Business Enablement (277122)

Atlanta, GA · On-site

$65.21/hr

As part of the CRM team, ultimately be responsible for aiding in the creation of an enterprise-wide ... ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc. * Process Modeling/Analysis * Training Facilitation

New

Corning

Senior Engineer, Controls

Painted Post, NY

$82.20K - $108.50K/yr

... customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile ... Experience with FactoryTalk View, Ignition, iFix, or Optix. * Knowledge of EtherNet/IP, EtherCAT ...

New

Danaher

Senior Controls & Automation Engineer

Pensacola, FL · On-site

$98.30K - $129K/yr

Our incredible customers undertake life-saving activities ranging from fundamental biological ... FactoryTalk Optix, as well as industrial communication protocols. * Strong capabilities in ...

Lanco Integrated

Controls Programmer III

Westbrook, ME · On-site

$80K - $100K/yr

Create, update, and troubleshoot PLC ladder logic and HMI screens to meet customer needs and ... Optix HMIs is a plus * Familiarity with industrial communication networks such as Ethernet/IP ...

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How much do customer optix jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer optix in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Optix specialist, and why are they important?

To excel as a Customer Optix specialist, you need strong analytical skills, customer service expertise, and experience in customer experience management, often supported by a background in business or data analysis. Familiarity with CRM platforms, data visualization tools, and customer feedback systems is typically required. Excellent communication, problem-solving abilities, and attention to detail are critical soft skills for interpreting data and building customer relationships. These competencies are essential for enhancing customer satisfaction and driving data-informed improvements within an organization.

What are some common challenges faced by Customer Optix professionals, and how can they be addressed?

Customer Optix professionals often encounter challenges such as managing large volumes of customer data, accurately interpreting customer behavior patterns, and ensuring data privacy compliance. To address these, it's important to use robust data analytics tools, maintain clear communication with cross-functional teams, and stay updated on regulatory requirements. Collaborating closely with IT and customer service departments can help streamline data collection and analysis, ultimately improving customer insights and business outcomes.

What are Customer Optix?

Customer Optix is typically a term used to describe a team, tool, or service focused on understanding and improving the customer experience through data analysis and feedback. Professionals in Customer Optix roles gather insights from customer interactions, surveys, and analytics to help businesses identify trends, pain points, and opportunities for service improvement. Their work helps organizations make data-driven decisions to enhance customer satisfaction and loyalty. The specific responsibilities can vary, but the main goal is to provide actionable insights that improve customer outcomes.

What is the difference between Customer Optix vs Customer Service Representative?

AspectCustomer OptixCustomer Service Representative
Required CredentialsTypically a degree in business, marketing, or related field; certifications in customer experience or CRM toolsHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOffice settings, call centers, or remote; focus on customer experience managementCall centers, retail, or office environments; direct customer interaction
Employer & Industry UsageUsed by companies focusing on customer experience optimization across industriesCommonly employed in retail, telecom, and service industries for direct customer support

Customer Optix roles focus on managing and improving customer experience through data analysis and CRM tools, often requiring specialized certifications. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles aim to enhance customer satisfaction, Customer Optix professionals typically work behind the scenes to optimize processes, whereas Customer Service Representatives engage directly with customers.

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What job categories do people searching Customer Optix jobs look for? The top searched job categories for Customer Optix jobs are:
Customer Optix jobs near you
Infographic showing various Customer Optix job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Senior Electrical Controls Engineer

Senior Electrical Controls Engineer

PMI Kyoto Packaging Systems Inc

Elk Grove Village, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Job Title: Senior Electrical Controls Engineer
Location: PMI Kyoto Elk Grove Village, IL
Job Type: Full-time/Contract
Salary: $120k depending on experience
Job Summary:
We are seeking a highly skilled Senior Electrical Controls Engineer to design, develop, and implement electrical control systems for our automated machinery. The ideal candidate will have a strong background in PLC programming, HMI development, servo motion control, and electrical schematic design. This role requires a hands-on approach to machine automation, troubleshooting, and collaboration with cross-functional teams to ensure efficient, high-quality control systems.
Key Responsibilities:
  • Design and layout electrical control panels, ensuring compliance with UL508A and NEC standards.
  • Select and integrate sensors, pneumatic control components, and commercial automation products (e.g., photo sensors, vision systems, hot melt systems).
  • Develop, modify, and debug PLC, HMI, and Kinetix servo motion control programs.
  • Create electrical schematics and bills of materials based on project requirements.
  • Ensure efficient time and cost management when selecting control system components.
  • Read and interpret customer specifications and modify machine electrical schematics accordingly.
  • Work closely with Mechanical Engineering teams to integrate electrical and mechanical components.
  • Troubleshoot control systems over the phone and on-site with customers.
  • Travel to customer locations for system installation, modifications, and aftermarket electrical control support (up to 30% travel).
  • Train and mentor entry-level Electrical Controls Engineers.
  • Assist in the development of engineering standards and procedures for control systems.

Qualifications & Requirements:
  • Bachelor’s degree in electrical engineering, Electrical Engineering Technology, or a related field.
  • 5+ years of experience in Allen-Bradley PLCs, (Studio5000),HMI development (FactoryTalk View), and AutoCAD. Alternative software packages like Ignition, FT Optix is a plus.
  • Strong background in machine automation, electrical schematic design, and motion control systems.
  • Proficient in AutoCAD for electrical design; experience with SolidWorks Electrical is a plus.
  • Familiar with commercial automation products such as photo sensors, pneumatics, and vision systems.
  • Experience in PLC programming, HMI development, and multi-axis coordinated motion control.
  • Solid understanding of machine timing and industrial wiring concepts.
  • Strong electro-mechanical skills with a hands-on approach to system troubleshooting.
  • Excellent organizational and communication skills, with the ability to work independently and as part of a team.
Preferred Qualifications:
  • Experience with electrical schematic software such as AutoCAD Light or SolidWorks Electrical.
  • Prior exposure to industrial automation and machine design.

Why Join Us?
At PMI Kyoto, we offer a dynamic and collaborative work environment where innovation and expertise drive success. Our commitment to professional growth and development ensures that you will have opportunities to enhance your skills and advance your career. With a strong emphasis on work-life balance, comprehensive benefits, and a culture that values contributions at all levels, PMI Kyoto is the perfect place for ambitious engineers looking to make an impact in industrial automation.
Benefits:
  • Medical PPO Company paid 100 % for Employee and about 90% for dependents.
  • Dental PPO Plan – Company paid 100 % for Employee
  • Vision plan PPO Plan
  • Health Reimbursement Account (HRA) $1,500 for Employee and $3,000 for Family annually
  • EAP – Employee Assistance Program
  • Life insurance ($25,000 Basic and Supplemental options)
  • Accidental Death & Dismemberment insurance (Basic and Supplemental options)
  • Company-paid Short-Term Disability (STD)
  •  Voluntary Long-Term Disability (LTD) coverage
  • 401K Plan
  • 11 Paid Holidays
  • PTO and Sick time
  • Tuition Reimbursement - Up to $5,250 per year towards tuition reimbursement.

 

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