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Customer Optix Jobs (NOW HIRING)

Optix Merchant Group

Be Seen First

Inside Sales Representative

Dallas, TX · On-site

$60K - $160K/yr

Self-motivated with a high work ethic * CRM experience (a plus) * Merchant services, payments, or POS background is a strong advantage Why You Should Consider Joining Optix: * Competitive hourly base ...

Fusion Optix

Quality Engineer - SMD & PCB Assembly

Boston, MA · On-site

$78.20K - $101K/yr

Our philosophy is to reward quality work, excellent customer service, high performing results and team building wherever we can, Fusion Optix promotes from within wherever possible. Fusion Optix was ...

DARCEO Inc

Automation Controls Engineer

Minneapolis, MN

$85K - $125K/yr

Our customers range from fortune 50 companies to startups and across many projects. You can work on ... Studio 5000, Optix Core, FactoryTalk View, Ignition SCADA - Fanuc Robots- PLC/PC Based Electrical ...

DARCEO Inc

Automation Controls Engineer

Plano, TX

$85K - $115K/yr

Our customers range from fortune 50 companies to startups and across many projects. You can work on ... Studio 5000, Optix Core, FactoryTalk View, Ignition SCADA - Fanuc Robots- PLC/PC Based Electrical ...

Vantage

Growth Account Executive

New Hope, PA · On-site

Your experience launching, scaling, and evolving SaaS products will help carry our proven platforms Validify.ai, Adaptix.ai, Optix.ai, and Amped.ai into new markets and deeper customer impact. You ...

Vantage

Growth Account Executive

New Hope, PA

Your experience launching, scaling, and evolving SaaS products will help carry our proven platforms Validify.ai, Adaptix.ai, Optix.ai, and Amped.ai into new markets and deeper customer impact. You ...

Material Handling Systems, Inc.

Sr Controls Engineer

$99.30K - $131K/yr

... Optix * Implement and commission PLC and HMI programs to satisfy approved design and customer specifications * Diagnose and resolve controls issues involving I/O , hardware (controller setup, VFDs ...

Top Hat Engineering

Sr. Controls Engineer 1

Tampa, FL · On-site

$91.70K - $121K/yr

We separate ourselves by working collaboratively with our customers to identify and implement ... Optix Studioplatforms. The Controls Engineer will also design, and document detailed electrical ...

Top Hat Engineering

Controls Engineer II

Tampa, FL · On-site

$78.90K - $102.10K/yr

We separate ourselves byworking collaboratively with our customers toidentifyandimplement ... Optix Studioplatforms. The Controls Engineer will also design, and document detailed electrical ...

Top Hat Engineering

Sr. Controls Engineer 1

Tampa, FL · On-site

$130K - $150K/yr

We separate ourselves by working collaboratively with our customers to identify and implement ... Optix Studioplatforms. The Controls Engineer will also design, and document detailed electrical ...

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How much do customer optix jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer optix in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Optix specialist, and why are they important?

To excel as a Customer Optix specialist, you need strong analytical skills, customer service expertise, and experience in customer experience management, often supported by a background in business or data analysis. Familiarity with CRM platforms, data visualization tools, and customer feedback systems is typically required. Excellent communication, problem-solving abilities, and attention to detail are critical soft skills for interpreting data and building customer relationships. These competencies are essential for enhancing customer satisfaction and driving data-informed improvements within an organization.

What are some common challenges faced by Customer Optix professionals, and how can they be addressed?

Customer Optix professionals often encounter challenges such as managing large volumes of customer data, accurately interpreting customer behavior patterns, and ensuring data privacy compliance. To address these, it's important to use robust data analytics tools, maintain clear communication with cross-functional teams, and stay updated on regulatory requirements. Collaborating closely with IT and customer service departments can help streamline data collection and analysis, ultimately improving customer insights and business outcomes.

What are Customer Optix?

Customer Optix is typically a term used to describe a team, tool, or service focused on understanding and improving the customer experience through data analysis and feedback. Professionals in Customer Optix roles gather insights from customer interactions, surveys, and analytics to help businesses identify trends, pain points, and opportunities for service improvement. Their work helps organizations make data-driven decisions to enhance customer satisfaction and loyalty. The specific responsibilities can vary, but the main goal is to provide actionable insights that improve customer outcomes.

What is the difference between Customer Optix vs Customer Service Representative?

AspectCustomer OptixCustomer Service Representative
Required CredentialsTypically a degree in business, marketing, or related field; certifications in customer experience or CRM toolsHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOffice settings, call centers, or remote; focus on customer experience managementCall centers, retail, or office environments; direct customer interaction
Employer & Industry UsageUsed by companies focusing on customer experience optimization across industriesCommonly employed in retail, telecom, and service industries for direct customer support

Customer Optix roles focus on managing and improving customer experience through data analysis and CRM tools, often requiring specialized certifications. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles aim to enhance customer satisfaction, Customer Optix professionals typically work behind the scenes to optimize processes, whereas Customer Service Representatives engage directly with customers.

More about Customer Optix jobs
What job categories do people searching Customer Optix jobs look for? The top searched job categories for Customer Optix jobs are:
Customer Optix jobs near you
Infographic showing various Customer Optix job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Sr Account Executive - Nashville

Alliance Optix

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Who We’re Looking For

We’re searching for a seasoned, polished A-Player—someone local to the Nashville area, but with the flexibility and drive to expand beyond the region when strong customer relationships are in play. You understand the ins and outs of data center, cloud, edge, and enterprise licensing solutions. You’re a self-motivated, disciplined, and money-driven technical seller with a competitive athlete’s mindset, capable of managing complex deals and long-term relationships.

Your Mission

As a Client Advisor (Account Executive) at Alliance Optix, you’ll own the Nashville territory, while being empowered to expand outside the region whenever you have an established client relationship. You’ll be the face of Alliance Optix, driving growth with top-tier accounts and delivering high-value, next-gen IT solutions that solve real business challenges.

Key Responsibilities

  • Manage and grow your territory by leveraging your existing relationships and expanding your reach across the region.
  • Go Beyond the Region: You’re encouraged to pursue opportunities outside the territory when strong customer relationships exist.
  • Lead the full sales cycle: From prospecting and relationship-building to negotiation and close, you’ll be the go-to advisor for all things data center, cloud, edge, and enterprise licensing.
  • Collaboration and partnership: Work closely with our internal teams and industry-leading partners like Amazon Web Services (AWS), Cisco, Dell, Google Cloud, Microsoft, Pure Storage, Rubrik, and over 250 Managed Service Providers (MSPs) to deliver cutting-edge solutions. You’ll have access to the best resources and relationships to craft customized, high-impact technology solutions for your clients.

Ideal Candidate

  • Experience: 5+ years of technical sales experience, focusing on data center modernization, cloud solutions, edge computing, and enterprise licensing agreements (VMware, Microsoft, Cisco).
  • Relationships: You have 3-5 established relationships in Fortune 1000 or enterprise accounts and understand how to build and expand on them.
  • Technical Expertise: Deep knowledge of cloud architectures, multi-cloud environments, data center solutions, and enterprise licensing.
  • Sales Excellence: Proven track record of exceeding sales targets, with experience navigating the customer > reseller > distributor > manufacturer sales cycle.
  • Competitive Edge: You’re a natural athlete—whether in sports or business, you’re driven to win and lead by example.
  • Self-Managed: You are disciplined and thrive in a self-driven, entrepreneurial environment.

Why Alliance Optix?

  • Compensation:
    • OTE (On-Target Earnings) of $330,000, based on achieving a $600,000 annual commissionable margin.
    • Additional bonus incentives for surpassing targets.
  • Benefits:
    • Health, dental, and vision insurance.
    • Life insurance and 401k plan with matching contributions.
    • Expense budget/plan to support business development activities.
  • Principle and Engineering Support:
    • Dedicated engineering teams and technical architects at your disposal.
    • Partner-led practices from leading vendors (e.g., Dell, Cisco, Rubrik, Microsoft, Amazon, and more) to ensure best-in-class support.
    • Advisory support from senior leadership, offering strategic insights and deal structuring expertise.
  • Growth Opportunities: As we expand, you’ll have opportunities to develop your career further, backed by a team of technical experts and top-tier partners.
  • No requirement to be in the office.

About Alliance Optix

Founded in 2021 and headquartered in Atlanta, GA, Alliance Optix pushes the boundaries of technology advisory and partnerships, delivering forward-thinking solutions in data center modernization, cloud services, edge computing, and enterprise licensing agreements.  We’re growing smart and steady, and we’re looking for A-Players ready to make an impact.

Culture-Driven. Results-Focused.  When we’re not revolutionizing IT strategies, you can find us fishing, surfing, or boarding on weekends, and coming together for team events that foster a strong sense of camaraderie.

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