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Customer Optix Jobs (NOW HIRING)

Fusion Optix

$80 - $100/hr

You'll work directly with customers, engineering and company leadership to identify opportunities, launch new products and help shape the future direction of the Fusion Optix brand. If you enjoy ...

Alliance Optix

Sr Account Executive - Dallas

Addison, TX · On-site

... customer relationships are in play. You understand the ins and outs of data center, cloud, edge ... You'll be the face of Alliance Optix, driving growth with top-tier accounts and delivering high ...

Fusion Optix

Quality Engineer - SMD & PCB Assembly

Boston, MA · On-site

$78K - $101K/yr

Our philosophy is to reward quality work, excellent customer service, high performing results and team building wherever we can, Fusion Optix promotes from within wherever possible. Fusion Optix was ...

Fusion Optix

Quality Engineer - SMD & PCB Assembly

Boston, MA · On-site

$78K - $101K/yr

Our philosophy is to reward quality work, excellent customer service, high performing results and team building wherever we can, Fusion Optix promotes from within wherever possible. Fusion Optix was ...

McCulley Optix Gallery

Patient Concierge

West Fargo, ND · On-site

$15 - $19.50/hr

Be the Face of McCulley Optix Gallery! Do you naturally make people feel welcome the moment they ... customer. We're looking for someone who values hospitality, kindness, attention to detail, and ...

3LED Inc.

Business Development & Product Manager

Woburn, MA · On-site

$125K - $156K/yr

You'll work directly with customers, engineering and company leadership to identify opportunities, launch new products and help shape the future direction of the Fusion Optix brand. If you enjoy ...

3LED, Inc.

Plastic Extrusion Operator

Woburn, MA · On-site

Fusion Optix Extrusion Professional Fusion Optix is a technology leader in optical materials and ... We are expanding our operations to support rapid growth across our customer base and product lines ...

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Customer Optix information

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$9

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How much do customer optix jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer optix in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a Customer Optix?

Customer Optix is typically a term used to describe a team, tool, or service focused on understanding and improving the customer experience through data analysis and feedback. Professionals in Customer Optix roles gather insights from customer interactions, surveys, and analytics to help businesses identify trends, pain points, and opportunities for service improvement. Their work helps organizations make data-driven decisions to enhance customer satisfaction and loyalty. The specific responsibilities can vary, but the main goal is to provide actionable insights that improve customer outcomes.

What are the key skills and qualifications needed to thrive as a Customer Optix specialist?

To excel as a Customer Optix specialist, you need strong analytical skills, customer service expertise, and experience in customer experience management, often supported by a background in business or data analysis. Familiarity with CRM platforms, data visualization tools, and customer feedback systems is typically required. Excellent communication, problem-solving abilities, and attention to detail are critical soft skills for interpreting data and building customer relationships. These competencies are essential for enhancing customer satisfaction and driving data-informed improvements within an organization.

What are some common challenges faced by Customer Optix professionals, and how can they be addressed?

Customer Optix professionals often encounter challenges such as managing large volumes of customer data, accurately interpreting customer behavior patterns, and ensuring data privacy compliance. To address these, it's important to use robust data analytics tools, maintain clear communication with cross-functional teams, and stay updated on regulatory requirements. Collaborating closely with IT and customer service departments can help streamline data collection and analysis, ultimately improving customer insights and business outcomes.

What is the difference between Customer Optix vs Customer Service Representative?

AspectCustomer OptixCustomer Service Representative
Required CredentialsTypically a degree in business, marketing, or related field; certifications in customer experience or CRM toolsHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOffice settings, call centers, or remote; focus on customer experience managementCall centers, retail, or office environments; direct customer interaction
Employer & Industry UsageUsed by companies focusing on customer experience optimization across industriesCommonly employed in retail, telecom, and service industries for direct customer support

Customer Optix roles focus on managing and improving customer experience through data analysis and CRM tools, often requiring specialized certifications. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles aim to enhance customer satisfaction, Customer Optix professionals typically work behind the scenes to optimize processes, whereas Customer Service Representatives engage directly with customers.

More about Customer Optix jobs

What job categories do people searching Customer Optix jobs look for?

The top searched job categories for Customer Optix jobs are:

Customer Optix jobs near you
Infographic showing various Customer Optix job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Business Development & Product Manager

Fusion Optix

On-site

$80 - $100/hr

Other

Posted 11 days ago

Job description

Help Shape the Future of Optical Technology

Fusion Optix develops advanced optical technologies that improve how light is controlled, directed and experienced. Our solutions support OEMs and manufacturers developing next-generation products across lighting, industrial, scientific, medical and emerging photonic markets.

We’re looking for an ambitious, commercially minded individual who wants to help grow an innovative technology business.

This isn’t a traditional sales position. It’s a hands‑on role combining business development, product management and marketing. You’ll work directly with customers, engineering and company leadership to identify opportunities, launch new products and help shape the future direction of the Fusion Optix brand.

If you enjoy learning new technologies, building customer relationships and bringing products successfully to market, we’d like to meet you.

What You’ll Do:
  • Develop new OEM, strategic and technology partner relationships.
  • Prospect for new business opportunities through direct outreach, networking and industry events.
  • Build and manage a healthy sales pipeline using CRM tools.
  • Visit customers, understand their applications and develop long‑term relationships.
  • Identify new market opportunities for Fusion Optix technologies.
  • Work closely with the LEDdynamics commercial team on opportunities requiring integrated optics, electronics and manufacturing.
  • Gather Voice of Customer (VOC) feedback and translate market needs into new product opportunities.
  • Help define product roadmaps, positioning and pricing.
  • Perform competitive analysis and market research.
  • Develop application stories, case studies and product launch materials.
  • Create website content, technical articles and social media posts.
  • Support webinars, trade shows and marketing campaigns.
  • Coordinate closely with engineering to ensure successful product development and customer satisfaction.
What We’re Looking For:

We’re looking for someone who enjoys building businesses, not simply managing existing accounts.

You May Have Experience In:
  • Business development.
  • Product management.
  • Technical sales.
  • Product marketing.
  • Optics, lighting, electronics or other engineered products.
  • Working with OEM customers.
  • CRM and digital marketing tools.
Most Importantly, You’ll Be:
  • Curious and technically minded.
  • Comfortable speaking with engineers as well as business leaders.
  • An excellent communicator.
  • Self‑motivated and highly organized.
  • Willing to learn new technologies.
  • Entrepreneurial and excited by building something meaningful.
Why Join Fusion Optix?

You’ll have the opportunity to influence far more than sales.

You’ll help identify new markets, shape new products, develop marketing strategy and work directly with company leadership on the growth of the business.

As Fusion Optix expands, you’ll play a key role in building the commercial foundation of one of the industry’s most innovative optics companies.

If you’re looking for a role where your ideas matter and your impact is visible, we’d love to hear from you.

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