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Customer Optix Jobs (NOW HIRING)

Top Hat Engineering

Controls Engineer II

Tampa, FL · On-site

$110K - $130K/yr

We separate ourselves by working collaboratively with our customers to identify and implement ... Optix Studioplatforms. The Controls Engineer will also design, and document detailed electrical ...

Hilb Group

Implementation Specialist

... or Optix. * Track implementation progress and communicate status updates to brokers and internal ... Problem-solver with a customer-first mindset. * Ability to work collaboratively with multiple ...

Automationtechies

Control Engineer

Long Beach, CA · On-site +1

$90K - $120K/yr

Experience with Factory Talk ME/SE/Optix and other HMI products. Experience with ISO13849 and ... customers and team members in a timely and professional manner Skillsets and Qualifications 3-5 ...

Lanco Integrated

Controls Programmer III

Westbrook, ME · On-site

$80K - $100K/yr

Create, update, and troubleshoot PLC ladder logic and HMI screens to meet customer needs and ... Optix HMIs is a plus * Familiarity with industrial communication networks such as Ethernet/IP ...

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How much do customer optix jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer optix in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Optix specialist, and why are they important?

To excel as a Customer Optix specialist, you need strong analytical skills, customer service expertise, and experience in customer experience management, often supported by a background in business or data analysis. Familiarity with CRM platforms, data visualization tools, and customer feedback systems is typically required. Excellent communication, problem-solving abilities, and attention to detail are critical soft skills for interpreting data and building customer relationships. These competencies are essential for enhancing customer satisfaction and driving data-informed improvements within an organization.

What are some common challenges faced by Customer Optix professionals, and how can they be addressed?

Customer Optix professionals often encounter challenges such as managing large volumes of customer data, accurately interpreting customer behavior patterns, and ensuring data privacy compliance. To address these, it's important to use robust data analytics tools, maintain clear communication with cross-functional teams, and stay updated on regulatory requirements. Collaborating closely with IT and customer service departments can help streamline data collection and analysis, ultimately improving customer insights and business outcomes.

What are Customer Optix?

Customer Optix is typically a term used to describe a team, tool, or service focused on understanding and improving the customer experience through data analysis and feedback. Professionals in Customer Optix roles gather insights from customer interactions, surveys, and analytics to help businesses identify trends, pain points, and opportunities for service improvement. Their work helps organizations make data-driven decisions to enhance customer satisfaction and loyalty. The specific responsibilities can vary, but the main goal is to provide actionable insights that improve customer outcomes.

What is the difference between Customer Optix vs Customer Service Representative?

AspectCustomer OptixCustomer Service Representative
Required CredentialsTypically a degree in business, marketing, or related field; certifications in customer experience or CRM toolsHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOffice settings, call centers, or remote; focus on customer experience managementCall centers, retail, or office environments; direct customer interaction
Employer & Industry UsageUsed by companies focusing on customer experience optimization across industriesCommonly employed in retail, telecom, and service industries for direct customer support

Customer Optix roles focus on managing and improving customer experience through data analysis and CRM tools, often requiring specialized certifications. Customer Service Representatives handle direct customer interactions, providing support and resolving issues. While both roles aim to enhance customer satisfaction, Customer Optix professionals typically work behind the scenes to optimize processes, whereas Customer Service Representatives engage directly with customers.

More about Customer Optix jobs
What job categories do people searching Customer Optix jobs look for? The top searched job categories for Customer Optix jobs are:
Customer Optix jobs near you
Infographic showing various Customer Optix job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Controls Engineer II

Top Hat Engineering

Tampa, FL • On-site

$110K - $130K/yr

Full-time

Posted 8 days ago

Job description

Controls Engineer II
Collaborate, Innovate, Automate
At Top Hat Engineering we develop software, robotic, and automated technologies for fulfillment and distribution centers. We fuel the backbone of ecommerce and distribution channels by building state-of-the art technologies tailored for the best overall customer experience on the market. We separate ourselves by working collaboratively with our customers to identify and implement innovative solutions to help them drive efficient operations.
If you are interested in leveraging your talents to drive innovation, customer satisfaction, and work on a dynamic team where every opinion matters, please explore the opportunities within our exciting team!
Position Summary:
The Controls Engineer II will be developing, programming, and commissioning automation control systems from concept through implementation. This role involves creating virtual commissioning environments usingEmulate3D, developingPLC logic programs, and designingSCADA and HMI applicationswithinIgnitionandFactoryTalk Optix Studioplatforms. The Controls Engineer will also design, and document detailed electrical control systems, producingelectrical schematicsandpanel assembly drawingsusingAutoCAD Electrical.
Primary Duties and Responsibilities:
  • Working with multiple cross functional engineers to bring a solution from concept to reality.
  • Work closely with cross functional teams to integrate conveyer control solutions, automated material handling equipment, and autonomous vehicles.
  • Create and maintain electrical schematic drawings.
  • Develop and debug controls system software.
  • Ability to provide technical expertise in controls and electrical engineering.
  • Perform on-site commissioning support when required.
  • Perform necessary electrical field wiring.
  • Perform necessary mechanical installation when required.
  • Perform design and code reviews.

Qualifications
  • Bachelors or Masters in: Controls Engineering, Systems Engineering, Electrical Engineering, Mechanical Engineering, or Mechatronics Engineering.
  • 5+ years of experience in control systems engineering with a Bachelors degree or 3+ years with a Masters degree.

Essential Skills Required:
  • Ability to develop PLC programs and HMI programs.
  • Proficiency reading schematics and troubleshooting existing control systems including software debugging, and electrical troubleshooting.
  • Experience commissioning and troubleshooting VFD's.
  • Proficiencywith: Studio 5000/RSLogix, FactoryTalk View, and AutoCAD.
  • Ability to Lead and/or assist in project definition, specification, purchasing follow-through to installation
  • Strong problem-solving and analytical skills in software and hardware.
  • Excellent written and oral communications skills, and strong interpersonal skills.
  • Job will require up to a maximum of 50% travel.

Preferred Qualifications:
  • Experience commissioning and troubleshooting servo drives.
  • SQL Management experience.
  • Inductive Automation Ignition experience
  • Familiarity with Beckoff hardware and TwinCAT programming environment.
  • Understanding of computer networking concepts and architecture
  • Warehouse operations management experience or experience with warehouse management and/or execution systems.

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