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Customer Operations Manager Jobs in Wheaton, IL (NOW HIRING)

DHL

Operations Manager (Operations Manager II)

Aurora, IL · On-site

$72K - $85K/yr

This position is for a startup operation located in Monee, IL Operations Manager (Operations ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

DHL

Operations Manager (Operations Manager II)

Aurora, IL · On-site

$72K - $85K/yr

This position is for a startup operation located in Monee, IL Operations Manager (Operations ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

CVS Health

Operations Manager

Chicago, IL

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL · On-site

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Chicago, IL

$22.05 - $36.05/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

isec

Operations Manager

Lisle, IL

The Operations manager will have direct oversight of Project Management and the Field. The ... Execute customer contracts within signing limitations. * Participate in Quarterly Division Reviews.

Amazon

Operations Manager

Chicago, IL · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

isec

Operations Manager

Lisle, IL · On-site

The Operations manager will have direct oversight of Project Management and the Field. The ... Execute customer contracts within signing limitations. * Participate in Quarterly Division Reviews.

Amazon

Operations Manager

Chicago, IL

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Arlington Heights, IL

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Chicago, IL

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

ISEC, Inc.

Operations Manager

Lisle, IL · On-site

$118K - $158K/yr

The Operations manager will have direct oversight of Project Management and the Field. The ... Execute customer contracts within signing limitations. * Participate in Quarterly Division Reviews.

Amazon

Operations Manager

Chicago, IL · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Chicago, IL

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Arlington Heights, IL

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

MRINetwork Jobs

Operations Manager

Buffalo Grove, IL · On-site

Operations Manager Our partner is a diversified manufacturing partner of choice that helps market ... customer requirements. · Coordinates production activities with other functional groups, such as ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Wheaton, IL

Customer Operations Manager information

See Wheaton, IL salary details

$43K

$119.5K

$131K

How much do customer operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer operations manager in Wheaton, IL is $119,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,500.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What job categories do people searching Customer Operations Manager jobs in Wheaton, IL look for? The top searched job categories for Customer Operations Manager jobs in Wheaton, IL are:
What cities near Wheaton, IL are hiring for Customer Operations Manager jobs? Cities near Wheaton, IL with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Wheaton, IL as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $119,535 per year, or $57.5 per hour.

Operations Manager (Operations Manager II)

DPDHL

Aurora, IL • On-site

$72K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

This position is for a startup operation located in Monee, IL


Operations Manager (Operations Manager II)

The Operations Manager II role has a national salary range of $72,000 - $85,000.

For roles within California the range is $75,000 to $95,000, and Washington is $80,169 to $95,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management - you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.


Job Description

  • Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
  • Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
  • Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
  • Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
  • Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
  • Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
  • Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
  • Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.


Required Education and Experience

  • Bachelor's degree or equivalent experience, preferred.
  • 1+ years logistics industry experience, required.
  • 2+ years of experience in a supervisory or management role, required.
  • Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.

Employment Type: FULL_TIME

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