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Msp Manager Jobs in Wheaton, IL (NOW HIRING)

Prince Industries LLC

IT Support Manager

Carol Stream, IL · On-site

$110 - $150/hr

The IT Support Manager serves as the primary liaison for the organization's Managed Service Provider (MSP), ensuring service quality, accountability, and alignment with business objectives while also ...

Visa Hunt

Inside Sales Representative MSP, SMB

Chicago, IL · On-site

$60 - $90/hr

Manage day-to-day partner requests for pricing, training, and renewals while identifying expansion and cross-sell opportunities * Conduct engaging virtual demos that articulate Keeper's value in ...

New

Plego Technologies

MSP Sales Lead

Downers Grove, IL · On-site

$90 - $130/hr

In this role, you'll manage the complete sales process, from prospecting and qualification through ... If you have proven MSP sales experience and a strong track record of closing deals, we want to hear ...

O-Lux Technologies

Be Seen First

Senior Systems Engineer - MSP Experience Required

Naperville, IL · On-site

$90K - $120K/yr

Senior Systems Engineer - MSP Experience Required O-Lux Technologies is seeking an experienced ... Manage Windows Server environments including Active Directory, Group Policy, DNS, DHCP, file ...

TOGA Technology

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JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Manage multi-tenant MSP operations including client-specific SLA monitoring, overnight escalation procedures, and performance reporting across multiple service contracts. * Oversee tier 1/tier 2 ...

TOGA Technology

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JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Manage multi-tenant MSP operations including client-specific SLA monitoring, overnight escalation procedures, and performance reporting across multiple service contracts. * Oversee tier 1/tier 2 ...

TeamLogic IT

MSP Level 3 Technician

Brookfield, IL · On-site

$55K - $75K/yr

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate ...

TeamLogic IT

MSP Level 3 Technician

Glendale Heights, IL · On-site

$65K - $75K/yr

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate ...

Access One Inc.

Sales Manager

Chicago, IL · On-site

$180K - $200K/yr

The ideal candidate understands the MSP sales cycle, excels at building recurring‑revenue pipelines, and is a Salesforce power user who enforces CRM discipline and data accuracy. A technical ...

Nutanix

MSP Sales Specialist

Chicago, IL · On-site

$207K - $311K/yr

... MSP) landscape? If so, join our dynamic team at Nutanix, where you'll play a pivotal role in ... Manage all elements of the sales cycle selling to/partnering with Service Provider prospects and ...

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All JobsMsp JobsMsp Manager JobsMsp Manager Jobs in Wheaton, IL

Msp Manager information

See Wheaton, IL salary details

$23.7K

$57.5K

$112.1K

How much do msp manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for msp manager in Wheaton, IL is $57,531.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $66,200.00 per year, depending on experience, location, and employer.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are popular job titles related to Msp Manager jobs in Wheaton, IL?

For Msp Manager jobs in Wheaton, IL, the most frequently searched job titles are:

What job categories do people searching Msp Manager jobs in Wheaton, IL look for?

The top searched job categories for Msp Manager jobs in Wheaton, IL are:

What cities near Wheaton, IL are hiring for Msp Manager jobs?

Cities near Wheaton, IL with the most Msp Manager job openings:

Msp Manager jobs near you

IT Support Manager

Prince Industries, Inc.

Carol Stream, IL • On-site

$90 - $130/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Job Summary

The IT Support Manager is responsible for overseeing the day-to-day operation, support, maintenance, and continuous improvement of the organization's IT infrastructure. This role combines leadership, vendor management, and hands-on technical expertise across desktop, server, network, and cloud environments. The IT Support Manager serves as the primary liaison for the organization's Managed Service Provider (MSP), ensuring service quality, accountability, and alignment with business objectives while also providing direct technical support and developing tools, automation, and processes that enhance operational efficiency.

Key Responsibilities IT Operations & Support
  • Provide hands-on support and troubleshooting for desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Administer and support Windows and/or Linux server environments, including installation, maintenance, monitoring, patching, and performance optimization.
  • Manage and troubleshoot network infrastructure including switches, routers, firewalls, wireless networks, VPNs, and internet connectivity.
  • Lead resolution of complex technical incidents and serve as the escalation point for critical issues.
  • Ensure high availability, reliability, and security of IT systems and services.
  • Maintain documentation for infrastructure, procedures, configurations, and support processes.
Managed Service Provider (MSP) Management
  • Act as the primary point of contact for third-party MSP partners.
  • Monitor MSP performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Coordinate support activities between internal stakeholders and external service providers.
  • Review service reports, identify areas for improvement, and drive corrective actions.
  • Ensure MSP resources align with organizational priorities, security standards, and compliance requirements.
Infrastructure Management
  • Oversee the administration of Active Directory, Microsoft 365, cloud services, email systems, and identity management platforms.
  • Manage backup, disaster recovery, business continuity, and cybersecurity initiatives.
  • Plan infrastructure upgrades, migrations, and technology refresh projects.
  • Monitor system performance, capacity, and resource utilization to proactively address issues.
Automation & Tool Development
  • Design, develop, and maintain tools, scripts, and automation solutions to improve IT operations and user experience.
  • Automate routine administrative tasks, monitoring, reporting, software deployment, and system maintenance processes.
  • Develop dashboards and reporting solutions to provide visibility into system health, support metrics, and operational performance.
  • Evaluate emerging technologies and recommend solutions that enhance efficiency, security, and scalability.
  • Support integration efforts between business applications and infrastructure platforms.
Leadership & Continuous Improvement
  • Establish and maintain IT support processes based on industry best practices.
  • Develop service improvement initiatives focused on reducing downtime and increasing customer satisfaction.
  • Collaborate with business stakeholders to understand operational needs and technology requirements.
  • Manage IT assets, licensing, inventory, and lifecycle planning.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
  • 5+ years of progressive IT support and infrastructure experience.
  • 2+ years of experience managing vendors, MSPs, or outsourced IT service providers.
  • Strong hands-on experience supporting:
    • Windows desktop environments
    • Windows Server and/or Linux servers
    • Active Directory and Microsoft 365
    • Network infrastructure including switches, routers, firewalls, and wireless technologies
  • Experience with PowerShell, Python, or other scripting/automation tools.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication, documentation, and customer service skills.
Preferred Qualifications
  • Experience with Azure, AWS, or hybrid cloud environments.
  • ITIL, Microsoft, Cisco, or CompTIA certifications.
  • Experience with RMM, ticketing, monitoring, and endpoint management platforms.
  • Familiarity with cybersecurity frameworks and compliance requirements.
  • Experience developing custom support tools, automation workflows, or internal applications.
Key Competencies
  • Technical Leadership
  • Vendor & MSP Management
  • Infrastructure Administration
  • Network Troubleshooting
  • Automation & Process Improvement
  • Project Management
  • Customer Service Excellence
  • Strategic Planning
  • Problem Solving & Decision Making
Success Metrics
  • Achievement of IT service availability targets.
  • MSP performance meeting or exceeding SLA requirements.
  • Reduction in support ticket resolution times.
  • Increased automation of recurring IT tasks.li>
  • Improved end-user satisfaction scores.
  • Successful delivery of infrastructure and technology improvement projects.
Benefits
  • Paid vacation and holidays
  • Medical, Dental, & Vision Plans
  • Short and Long Term Disability Plans
  • 401(k) Retirement Plan with strong employer match
  • Company paid life insurance & AD&D
  • Partial tuition reimbursement for job relation classes
  • PPE reimbursement
  • Your specific benefits package will depend on your position, location, and years of service with Prince.

Due to ITAR regulations, only U.S. persons - defined as U.S. citizens, lawful permanent residents (Green Card holders), and U.S. nationals - are eligible for this position.

*We are an Equal Employment Opportunity ("EEO") Employer. Applicants can learn more about Prince's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster ()

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