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Customer Operations Manager Jobs in Wheaton, IL (NOW HIRING)

RXO

Representative, Customer Operations

Chicago, IL · On-site

$22.60 - $24.04/hr

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve ... Support Sales with managing the branch's key accounts * Enter loads and confirm notes about the ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$40K - $45K/yr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branches key accounts * Enter loads and confirm notes about the ...

RXO

Customer Operations Representative

Naperville, IL · On-site

$22.60 - $24.04/hr

Support Sales with managing the branch's key accounts. * Enter loads and confirm notes about the ... Schedule pickup and delivery appointments with warehouses and customers. * Track the status of ...

Loop

Customer Operations Associate I

Chicago, IL · On-site

$60K - $65K/yr

Customer Operations Associate I Loop is industrializing services through AI, starting with one of ... Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$17 - $18/hr

Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return ...

Petite Plume

Customer Operations Coordinator

Chicago, IL · On-site

$18.50 - $24.25/hr

Partner with the Customer Success Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return ...

Loop

Customer Operations Associate I

Chicago, IL · On-site

$60K - $65K/yr

Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its ... The Customer Operations Associate is directly responsible for driving automation, optimizing ...

DHL

Operations Manager (Operations Manager II)

Aurora, IL · On-site

$72K - $85K/yr

As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Wheaton, IL

Customer Operations Manager information

See Wheaton, IL salary details

$43K

$119.5K

$131K

How much do customer operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer operations manager in Wheaton, IL is $119,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,500.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What job categories do people searching Customer Operations Manager jobs in Wheaton, IL look for? The top searched job categories for Customer Operations Manager jobs in Wheaton, IL are:
What cities near Wheaton, IL are hiring for Customer Operations Manager jobs? Cities near Wheaton, IL with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Wheaton, IL as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $119,535 per year, or $57.5 per hour.

Representative, Customer Operations

RXO

Chicago, IL • On-site

$22.60 - $24.04/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

RXO rating

6.6

Company rating: 6.6 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

270th of 360 rated logistics

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
Compensation for this role is $22.60-$24.04 hourly. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.
As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.
What your day-to-day will look like:
  • Support Sales with managing the branch's key accounts
  • Enter loads and confirm notes about the status of shipments
  • Schedule pickup and delivery appointments with warehouses and customers
  • Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
  • Handle any issues that arise on shipments and share information and updates with the customer
  • Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
  • Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
  • Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
  • Monitor report cards

What you'll need to excel:
At a minimum, you'll need:
  • Excellent verbal and written communication skills
  • Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
  • The ability to work in a fast-paced environment

It'd be great if you also have:
  • 1 year of sales or customer service experience
  • 1 year of related experience and/or training, and a general understanding of the transportation industry
  • Solid attention to detail and follow-up skills with experience identifying and resolving problems

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background is, the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
  • Competitive pay
  • Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
  • 401(k) retirement plan with up to 5% company match
  • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
  • Employee Assistance Program (EAP)
  • Tuition reimbursement, adoption assistance
  • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
  • Health Reimbursement Arrangement

Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

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