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Customer Operations Manager Jobs in Rome, NY (NOW HIRING)

HP Hood

Operations Supervisor, Nights

Oneida, NY · On-site

The Operations Supervisor will provide a high level of leadership to ensure customer, team member ... managing job tasks and ensuring work areas are sanitary and that biosecurity measures are ...

HP Hood

Operations Supervisor, Nights

Oneida, NY

The Operations Supervisor will provide a high level of leadership to ensure customer, team member ... managing job tasks and ensuring work areas are sanitary and that biosecurity measures are ...

Walmart

Warehouse Operations Supervisor

Marcy, NY · On-site

$80K - $120K/yr

... experience for customers at the World's Largest Retailer? We are seeking an Area Manager ... Provide leadership in daily service shop operations with a strong focus on safety, quality, and ...

Subway - 13504-0

Manager

Rome, NY

Guest Satisfaction: Maintains customer servicelevels of self and all staff to ensure ... Ensures all Subway brand standardsare maintained in accordance with the Subway Operations Manual.

Rentokil

Mgr, Tech Service

East Syracuse, NY

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Walmart

Warehouse Operations Supervisor

Marcy, NY · On-site

$65K - $98K/yr

Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associatesImplement the business plan for area of responsibility by communicating goals and managing ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Rome, NY

Customer Operations Manager information

See Rome, NY salary details

$42.1K

$117.1K

$128.3K

How much do customer operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer operations manager in Rome, NY is $117,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,900.00 and $126,900.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What job categories do people searching Customer Operations Manager jobs in Rome, NY look for? The top searched job categories for Customer Operations Manager jobs in Rome, NY are:
What cities near Rome, NY are hiring for Customer Operations Manager jobs? Cities near Rome, NY with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Rome, NY as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $117,098 per year, or $56.3 per hour.

Operations Supervisor, Nights

HP Hood

Oneida, NY • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future!
Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discounts, retirement plans, tuition reimbursement, ongoing development, advancement opportunities and more.
Founded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more.
Job Summary:
The Operations Supervisor will provide a high level of leadership to ensure customer, team member, and vendor satisfaction. The Operations Supervisor does this by leading a culture of continuous improvement to achieve plant goals in their assigned area. The Operations Supervisor is also responsible for training, developing, and coaching employee has to meet goals and objectives. The Operations Supervisor completes these functions in the support HP Hood's operations and the manufacturing of dairy and non-dairy related beverages.
Job Responsibilities:
  • Provide leadership necessary for achieving plant and corporate goals in the area of Production, Safety, Quality, Employee Relations, Performance, and Cost for their assigned shift.
  • Responsible for the successful attainment of production objectives, execution of policies, and most effective utilization of available resources on their assigned shift.
  • Supports employees by coaching, mentoring and assisting in resolving mechanical malfunctions to increase productivity, job capabilities, and equipment capabilities.
  • Responsible for leading a culture of continuous improvement in all areas while balancing quality, productivity, cost, safety, and morale to achieve positive results.
  • Responsible for the enforcement of GMP's and ensures strict adherence to Corporate and/or Plant Policies, rules, and regulations on their assigned shift and administers coaching and corrective action as necessary.
  • Responsible for validating the proper training and development of employees and ensuring that they comply with all SOP's on their assigned shift.
  • Ensure compliance with all legal requirements concerning dairy processing, safety, and working conditions on their assigned shift.
  • Responsible for reporting food safety problems and initiating action and for supporting SQF by maintaining food safety and food quality by managing job tasks and ensuring work areas are sanitary and that biosecurity measures are administered on their assigned shift.
  • Establish and maintain a positive work environment including but not limited to maintaining the open door program and resolving simple to moderate workplace concerns.
  • Ensures effective communication between shifts and other departments.
  • Interviews and hires for assigned areas of responsibility and provides employee coaching, corrective action, development plans and resolves employee issues.
  • Responsible for employee scheduling on their assigned shift and ensures that proper labor scheduling is utilized to meet budgeted and forecasted objectives.
  • Ensure Safety Compliance and Accident Investigated are conducted and retrains are issued in timely manner.

Essential Knowledge, Skills:
  • Ability to apply basic to complex mathematical concepts such as adding, counting, subtracting, multiplying, dividing and knowledge of weights and measure, to sufficiently handle job tasks.
  • Understand and respond appropriately to basic to complex employee, vendor, and customer inquiries.
  • Read, write and communicate using English language sufficient to perform job functions (Other preferences will be given for special language skills when there is a business need).
  • Knowledge of company's mission, purpose, goals and your role in achieving each of them.
  • Ability to operate facility equipment as required in assigned area.
  • Satisfactorily complete all company training requirements.
  • Ability to interpret company documents and literature and UPC/code information.

Performance Standards:
  • Responsible for reporting to work at scheduled times and communicating tardiness and absences with the assigned Supervisor/Manager prior to the occurrence.
  • Responsible for reporting to work in a condition to work.
  • Responsible for being well-groomed and dressed in a business-and position-appropriate attire at all times including ensuring compliance with GMP dress code standards.
  • Comply with performance criteria, standards of conduct as contained in company policy, employment procedures and responsibilities as described in the company handbook.
  • Maintain a safe work environment at all times and immediately report and take appropriate action to correct a safety concern.
  • Responsible for completing all assigned tasks and responsibilities as assigned.

Work Schedule:
  • 4PM - 4AM

Environmental Concerns:
  • Normally protected from weather and temperature changes possible exposure to hot cold wet, humid or windy weather conditions does exist.
  • May be subject to exposure to ingredients used in the manufacture of food products including allergens
  • May be subject to exposure to chemicals involved in the manufacture and sanitation of a food processing facility.

Physical Job Requirements:
  • Ability to move throughout all areas of the facility including but not limited to office, production, and warehouse environments. Including the outside perimeter of the building.
  • Able to wear all necessary personal protective equipment to perform job functions.
  • Stand and/or sit continuously and perform job functions for a full shift with meal break.
  • Physically able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle and move items weighing up to 50 pounds without assistance and move objects exceeding 50 pounds with reasonable accommodations.
  • Visual acuity corrected to perform job functions.

#LI-KW1
#LI-Onsite
Exact compensation may vary based on skills, experience and location.
The pay range for this position is
$77,400-$90,800 USD
HP Hood is an Equal Opportunity Employer
Female/Minority/Veteran/Disabled
"VERVRAA Federal Contractor"
Privacy Policy
CCPA
For Applicants in Massachusetts - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Employment is subject to verification of an applicant's identity and eligibility for employment in the United States as required by immigration laws. We are unable to assist with sponsorship at this time.

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