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Customer Operations Manager Jobs in Reading, PA (NOW HIRING)

Crothall Healthcare

Housekeeping Operations Manager

Pottstown, PA · On-site

$62K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Manager, you are responsible for assisting in directing and overseeing the support ... At least 1 year of supervisory experience in support service related field with high customer ...

Compass Group

Housekeeping Operations Manager

Pottstown, PA · On-site

$62K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Manager, you are responsible for assisting in directing and overseeing the support ... At least 1 year of supervisory experience in support service related field with high customer ...

Compass Group

Housekeeping Operations Manager

Pottsville, PA · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Manager, you are responsible for assisting in directing and overseeing the support ... At least 1 year of supervisory experience in support service related field with high customer ...

Compass Group

Housekeeping Operations Manager

Pottsville, PA · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Manager, you are responsible for assisting in directing and overseeing the support ... At least 1 year of supervisory experience in support service related field with high customer ...

Crothall Healthcare

Housekeeping Operations Manager

Pottsville, PA · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Manager, you are responsible for assisting in directing and overseeing the support ... At least 1 year of supervisory experience in support service related field with high customer ...

Compass Group

Housekeeping Operations Manager

Pottstown, PA · On-site

$62K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Manager, you are responsible for assisting in directing and overseeing the support ... At least 1 year of supervisory experience in support service related field with high customer ...

Compass Group

Housekeeping Operations Manager

Pottstown, PA · On-site

$62K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Manager, you are responsible for assisting in directing and overseeing the support ... At least 1 year of supervisory experience in support service related field with high customer ...

Crothall Healthcare

Housekeeping Operations Manager

Pottstown, PA · On-site

$62K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Operations Manager, you are responsible for assisting in directing and overseeing the support ... At least 1 year of supervisory experience in support service related field with high customer ...

Amazon

Operations Manager, SSD DC

Bethel, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ...

Sheetz, Inc

CLI Transportation Operations Manager

Ephrata, PA · On-site

$86K - $144K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

OVERVIEW Responsible for assisting in the management of all day-to-day operations and facility(s) for assigned terminal location(s) to ensure safe, efficient, and dependable service to our customer ...

Inotivco

Manager, Lab Animal Operations

Denver, PA

  • Medical

  • Dental

  • Retirement

  • PTO

The Manager, Operations is accountable for the overall operational performance and success of the ... Attend opening and closing meetings with all customers and regulatory officials. Compliance

Inotiv

Manager, Lab Animal Operations

Denver, PA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

The Manager, Operations is accountable for the overall operational performance and success of the ... Attend opening and closing meetings with all customers and regulatory officials. Compliance

Inotivco

Manager, Lab Animal Operations

Robesonia, PA

  • Medical

  • Dental

  • Retirement

  • PTO

The Manager, Operations is accountable for the overall operational performance and success of the ... Attend opening and closing meetings with all customers and regulatory officials. Compliance

Walmart

(USA) Operations Manager - Floor

Quakertown, PA · On-site

$84K - $126K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Management, Bachelors: Operations Management Primary Location... 2785 COMMERCE CENTER BLVD, ...

Walmart

(USA) Operations Manager - Floor

Kutztown, PA · On-site

$84K - $126K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Management, Bachelors: Operations Management Primary Location... 2785 COMMERCE CENTER BLVD, ...

Walmart

(USA) Operations Manager - Floor

Gilbertsville, PA · On-site

$84K - $126K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Management, Bachelors: Operations Management Primary Location... 2785 COMMERCE CENTER BLVD, ...

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Showing results 41-60

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Reading, PA

Customer Operations Manager information

See Reading, PA salary details

$42.7K

$118.8K

$130.1K

How much do customer operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer operations manager in Reading, PA is $118,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,700.00 and $128,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Reading, PA look for?

The top searched job categories for Customer Operations Manager jobs in Reading, PA are:

What cities near Reading, PA are hiring for Customer Operations Manager jobs?

Cities near Reading, PA with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Reading, PA as of June 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $118,773 per year, or $57.1 per hour.

Housekeeping Operations Manager

Crothall Healthcare

Pottstown, PA • On-site

$62K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Crothall Healthcare rating

5.5

Company rating: 5.5 out of 10

Based on 171 frontline employees who took The Breakroom Quiz

214th of 254 rated facilities management

Job description

​Salary:  $62,000- $65,000/yr

Other Forms of Compensation:  

Pay Grade: 10 

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.

Job Summary

Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.

Essential Duties and Responsibilities:

  • Establishes and annually reviews standards and work procedures for all staff.
  • Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
  • Assists in the hiring process; interview, hiring and training of new associates.
  • Orients, develops, and supervises all supervisory/housekeeping staff.
  • Conducts regular inspections and makes recommendations to the facility.
  • Conducts monthly reporting of goals, accomplishments, and future plans.
  • Provides staff education and continuous training.
  • Communicates with staff, administration, and other departments.
  • Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Qualifications:

  • 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
  • At least 1 year of supervisory experience in support service related field with high customer/client contact.
  • Ability to communicate effectively in written format and oral presentations.
  • Ability to multi-task and establish priorities.
  • Ability to maintain organization in a changing and stressful environment.
  • Exhibit initiative, responsibility, flexibility, and leadership.
  • Possess a thorough knowledge of contract administration and office procedures.
  • Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
  • Bachelor’s degree is preferred.

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits. 

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1556808

Crothall Healthcare 

ASHLEY VAVROCK 

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What Crothall Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Crothall Healthcare

Sourced by ZipRecruiter

Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself at the Power of Clean!

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Wayne, PA, US

Year founded

1991

View All Crothall Healthcare Jobs