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Customer Operations Manager Jobs in Reading, PA (NOW HIRING)

Penske

Operations Manager - Warehouse

Alburtis, PA · On-site

Are you an energetic and team-oriented leader focused on commitment to customers, dedication to ... The Operations Manager provides leadership to staff to ensure customer requirements are achieved ...

Penske

Operations Manager - Warehouse

Alburtis, PA · On-site

Are you an energetic and team-oriented leader focused on commitment to customers, dedication to ... The Operations Manager provides leadership to staff to ensure customer requirements are achieved ...

Penske

Operations Manager - Warehouse

Alburtis, PA · On-site

Are you an energetic and team-oriented leader focused on commitment to customers, dedication to ... The Operations Manager provides leadership to staff to ensure customer requirements are achieved ...

Walgreens

Pharmacy Operations Manager

Allentown, PA

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Allentown, PA

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Reading, PA

Customer Operations Manager information

See Reading, PA salary details

$42.7K

$118.8K

$130.1K

How much do customer operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer operations manager in Reading, PA is $118,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,700.00 and $128,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Reading, PA look for?

The top searched job categories for Customer Operations Manager jobs in Reading, PA are:

What cities near Reading, PA are hiring for Customer Operations Manager jobs?

Cities near Reading, PA with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Reading, PA as of June 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $118,773 per year, or $57.1 per hour.

Store Operations Manager

Tractor Supply Company

Quakertown, PA • On-site

Full-time

Medical, Dental, Vision, Life

Posted 24 days ago

Tractor Supply rating

5.8

Company rating: 5.8 out of 10

Based on 1,316 frontline employees who took The Breakroom Quiz

428th of 734 rated retailers

Job description

Overall Job Summary
The Store Operations Manager is responsible for leading operational execution in the store, with primary ownership of freight process execution and scheduling, F2F process execution, weekly recovery execution including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Receiver role. This role is process-driven and promotes a safe, productive, compliant work environment while coaching Operations Team Members and supporting the Store Manager.
Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.
Essential Duties and Responsibilities (Min 5%)
It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:
  • Maintain regular and predictable attendance.
    Work assigned schedules based on business needs.
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
  • Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
  • Use A+ Coaching routines to develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
  • Store-volume model: under $7M stores transition Assistant Store Manager responsibilities into the Store Operations Manager role.
  • Store-volume model: $7M-$9M stores use Store Operations Manager ownership with an Ops Team routine; $8M-$9M stores remove the Sales Manager role from the model.
  • Store-volume model: over $9M stores include a Sales Manager and a dedicated opening manager separate from the Store Operations Manager.
  • Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
  • Lead F2F process execution and ensure timely follow-up on assigned routines and process expectations.
  • Lead weekly recovery process execution, including Targeting Outs, and ensure Store recovery standards are maintained.
  • Oversee the Receiver role, including Receiver Weekly Checklist completion, coaching, development, follow-up, and accountability for receiving standards.
  • Oversee inventory control and compliance processes completed by the Receiver, including inventory adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
  • Maintain sidelot/FOD presentation, including signage, and ensure standards are executed consistently.
  • Maintain backroom, dock, and assembly area standards, organization, and recovery.
  • Maintain shelters, containers, feed centers, and related outside standards.
  • Own damage feed/food markdown process execution and follow-up.
  • Own the Styrofoam block process and pallet and wood crate process.
  • Verify owners manuals are completed and maintained according to company standards.
  • Own all store security processes and standards, including inside, outside, and high-dollar controls.
  • Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
  • In under $7M stores and $7M-$9M stores, open Monday-Friday except the designated freight/process day, based on the operating model.
  • In over $9M stores, focus on operational execution without serving as the dedicated opening manager, based on the operating model.
  • Support Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
  • Operate forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
  • Complete all documentation associated with the above job duties accurately and timely.
  • Obtain license or certifications as needed by the business.
  • May be required to perform other duties as assigned.

Required Qualifications
Experience: Previous retail leadership experience is required. Prior store operations experience and supervisory experience is strongly preferred. Farming, ranching, pet/equine, or welding knowledge is preferred. Must be 18 years of age or older and possess a valid driver's license.
Education: High school diploma or the equivalent is required. Bachelor's degree in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately.
Preferred knowledge, skills or abilities
  • Ability to perform and execute principle responsibilities of Team Members.
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
  • Excels in a fast paced work environment

Working Conditions
  • Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
  • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hours
  • Working environment is favorable, generally working inside with moderate noise.
  • Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
  • Ability to work outdoors in adverse weather conditions.

Physical Requirements
  • This position is non-sedentary.
  • It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
  • Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
  • Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
  • Ability to occasionally lift or reach merchandise overhead.
  • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
  • Ability to move throughout the store for an entire shift.
  • Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
  • Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
  • Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
  • Ability to read, write, and count accurately to complete all documentation.
  • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
  • Ability to process information / merchandise through the point-of-sale system.
  • Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
  • Ability to travel as required in support of district needs.
  • Ability to drive or operate a vehicle for business needs.
  • Ability to successfully complete all required training.
  • Ability to successfully complete training and certification for various business needs.

Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
Company Info
At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.
Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.
Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
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CONNECTION
Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.
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EMPOWERMENT
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
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OPPORTUNITY
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
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