Customer Operations Manager Jobs in Fort Wayne, IN

STAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service, personalized banking solutions, and innovative use of technology for more than 80 years. We are proud to be a community bank in every aspect of the word. Beyond monetary giving and employee volunteerism, STAR is dedicated to partnering with the people and organizations that improve our communities. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What’s Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.  

STAR Financial Bank proudly celebrates diversity and remains conscious of the realization that diversity is not solely represented by physical characteristics. STAR is an equal opportunity employer (EEO) with a commitment to inclusivity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, pregnancy, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. STAR complies with applicable STAR and local laws governing non-discrimination in employment in every location in which we have facilities.   

The Finance Operations Manager position is included in a workplace model that allows for a combination of in-office and remote work.

The Finance Operations Manager is responsible for the financial operations of the bank ensuring accuracy and consistency in financial records.  The role involves managing transaction processing, system changes, reconciliation and internal controls.  The role is highly collaborative within the Accounting function and other operational areas of the bank.

• Oversee the daily process of account reconciliations and cash balancing within the bank to ensure accuracy and consistency for financial reporting.
• Manage team members and key stakeholders in the reconciliation process to ensure a timely financial close.
• Improve operational workflows to increase efficiency and effectiveness.
• Implement and maintain effective internal controls.
• Supervise, develop and develop reconciliation team.
• Ensure reconciliation aging is maintained and outstanding items are resolved in a timely manner.
• Develop and maintain procedures related to account reconciliation process.
• Works directly with the Controller on the establishment and maintenance of a classification system for new and established general ledger accounts to meet the reporting requirements of various regulatory authorities.
• Liaison with external auditors, internal auditors and examiners as needed.
• Coordinate and manage core system changes with necessary counterparties including Controller, Deposit Services and Loan Services. 
• Develop and maintain processes to ensure chart of accounts are active, access is appropriate and explore opportunities to improve.
• Maintain integration and effectiveness of the bank’s reconciliation software and processes.
•  Participate in project implementations to ensure disruption or business impact is minimized.

In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including, Affordable Medical/ Vision/ Dental Coverage • Flexible Dependent Care Account • Health Savings Account (with employer contributions) • Prescription Drug Plan • Employee Wellness Initiatives (physical/mental/financial) • Health Management Reimbursement  Program • Short Term/Long Term Disability • Life Insurance • Tuition Reimbursement • Competitive Pay and Bonus Program • 401k (with employer match) • Generous Paid Time off including 10 1/2 holidays.  

** Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.