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Customer Operations Manager Jobs in Ontario (NOW HIRING)

The Brick

Operations Manager

Toronto, ON · On-site

  • Medical

  • Dental

Do you believe in putting the customer first? Are you a team player and do you have an incredible ... Reporting to the Store Manager, the Operations Manager will have the following responsibilities:

Chanel

Operations Manager

Toronto, ON

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... Customer Experience/Customer Relationship * Build, maintain and follow-through on strong client ...

Cybrid

Operations Manager

Toronto, ON · On-site

CA$130K - CA$175K/yr

Compliance & Customer Support * Partner with Compliance and Support to define and operationalize ... Support finance operation workflows, including vendor and contract management (onboarding, renewals ...

Daikinapplied

Operations Manager

Woodbridge, ON · On-site

CA$90K - CA$154K/yr

Daikin Applied is seeking a District Operations Manager for our Toronto Service Office. You will ... Establish project timelines and meet with customers to communicate and coordinate project schedule

Rentokil Initial

Operations Manager

Toronto, ON

  • Medical

  • Dental

  • Life

  • PTO

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

  • Medical

  • Dental

  • Life

  • PTO

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients * Offer direction to staff in all aspects of operations, service and client ...

Purolator

Responsibilities -Support Account Executives with service escalations in developing and managing ... Operations in Customer needs analysis, Customer service questions/concerns, and meeting with ...

Wajax Limited

CA$97K - CA$120K/yr

  • Medical

  • Dental

Manage branch operations to achieve company targets and to ensure branch activities support a safe ... Work with customers, suppliers, and co-workers to fulfill orders and inquiries within parts and ...

VCNA

Operations Manager

Bowmanville, ON

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Manager oversees all aspects of the production process, including raw material ... Develop and implement production plans to meet customer demand and business objectives.

Pro Office Service

Operations Manager

Kanata, ON · On-site

  • Medical

  • PTO

OPERATIONS MANAGER Ottawa, ON Pro Office Service provides Installation Services for Office ... Liaison between Customers and installation teams * Attend meetings with dealers/manufacturers and ...

Wajax

Operations Manager

Lively, ON

CA$97K - CA$120K/yr

  • Medical

  • Dental

Manage branch operations to achieve company targets and to ensure branch activities support a safe ... Work with customers, suppliers, and co-workers to fulfill orders and inquiries within parts and ...

Crownholdings

Operations Manager

Toronto, ON

At Crown, we are passionate about helping our customers build their brands and connect with ... Directly supports the plant manager in all aspects of daily plant operations. Assume all duties and ...

TreeHouse Foods

Operations Manager

Brantford, ON

  • PTO

Operations Manager About Us: TreeHouse Foods is a leading manufacturer of private label packaged ... customers, communities, and families. We hope you will consider joining the team and being part of ...

JYSK Canada

CA$50K - CA$55K/yr

  • Medical

  • Dental

  • Vision

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... You will also assist the store management team in instilling company values and customer promises ...

Bloom Care Solutions

Operations Manager

Woodbridge, ON · On-site

Operations Manager As an Operations Manager you will lead and guide a team of Care Experience ... Communicate with field staff and your team of coordinators to ensure excellent customer service to ...

Jysk Canada

Operations Manager

Windsor, ON

CA$50K - CA$55K/yr

  • Medical

  • Dental

  • Vision

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... You will also assist the store management team in instilling company values and customer promises ...

Jysk Canada

Operations Manager

Orleans, ON

CA$50K - CA$55K/yr

  • Medical

  • Dental

  • Vision

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... You will also assist the store management team in instilling company values and customer promises ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Ontario

Customer Operations Manager information

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

What are the most commonly searched types of Customer Operations jobs in Ontario?

The most popular types of Customer Operations jobs in Ontario are:

What are popular job titles related to Customer Operations Manager jobs in Ontario?

For Customer Operations Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Customer Operations Manager jobs in Ontario look for?

The top searched job categories for Customer Operations Manager jobs in Ontario are:

What cities in Ontario are hiring for Customer Operations Manager jobs?

Cities in Ontario with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Ontario as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution.

Operations Manager

The Brick

Toronto, ON • On-site

Full-time

Medical, Dental

Posted 10 days ago

Job description

 

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

 

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!


Reporting to the Store Manager, the Operations Manager will have the following responsibilities:

  • Implement, communicate and ensure compliance with all operating procedures, processes and policies
  • Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals
  • Handle escalated customer service issues and offer solutions
  • Increase location profitability and efficiency
  • Maintain excellence in store merchandising, detail and customer service
  • Ensure 100% customer satisfaction
  • Promote team work within all departments
  • Minimize errors and ensure a high-level of data entry accuracy
  • Maintain store inventory levels and accuracy
  • Control and reporting of Accounts Receivable and Accounts Payable

  • High school diploma or equivalent; post secondary education an asset
  • 2 or more years of Supervisory or Management experience in a Retail environment
  • 2 or more years of Customer Service or Sales experience
  • Successful track record in customer service, operations and merchandising
  • Excellent communication, interpersonal and problem solving skills
  • Ability to lead, motivate and manage a team
  • Highly developed time management and organizational skills
  • Working knowledge of retail operating systems
  • Flexibility to work any shift, including evenings and weekends, as required   

  • A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
  • Competitive remuneration package that will commensurate with experience
  • Career progression potential with plenty of access to ongoing personal and professional development
  • Employee discounts
  • A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com


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