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Customer Operations Leader Jobs (NOW HIRING)

Hertz

Customer Operations Manager

Fresno, CA · On-site

$70K/yr

The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service ...

Hertz

Customer Operations Manager

Cleveland, OH · On-site

$50K/yr

The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service ...

Simpro Software

Manager, Customer Operations

Miami, FL · On-site

$128K/yr

The incumbent leads a team of operations analysts to translate complex customer and financial data into actionable insights, ensuring alignment between strategic business objectives and frontline ...

Simpro Group

Manager, Customer Operations

Miami, FL · On-site

$128K/yr

The incumbent leads a team of operations analysts to translate complex customer and financial data into actionable insights, ensuring alignment between strategic business objectives and frontline ...

Customer Operations

Principal DevOps Engineer I

Charlotte, NC · Hybrid

$49.75 - $68/hr

Experience building consensus with leadership and implementation teams * Effective verbal and ... When you join our team, you'll be keeping our customers connected to what matters most in 41 states ...

Frida

Customer Operations Manager

Bentonville, AR · On-site

$117K/yr

Customer Operations Manager Who We Are Parenting isn't picture-perfect. It's messy, hilarious ... Under Hirschhorn's leadership, Frida has become a category leader by challenging taboos ...

Marmon

Customer Operations Lead

Brooklyn Park, MN · On-site

Guided by our commitment to Doing Things That Matter, Leading at Every Level, and Winning a Better ... The Customer Operations Lead ensures the Service Delivery Model comes to life at the customer level ...

essextechgroup

Retail - Operations Leader

Columbus, OH · On-site

The Operations Leader assists in creating and leading a team that is passionate about selling merchandise, customer service and executing the company's vision. In the absence of the Store Leader, the ...

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As of Sep 13, 2026, the average hourly pay for customer operations leader in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

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Customer Operations Manager

Fresno, CA • On-site

Hertz
See more jobs at Hertzexternal

$70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 198 frontline employees who took The Breakroom Quiz

Job description


The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
What You'll Do:
  • Responsible for daily customer operations and revenue generation for their assigned function
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
  • Resolves customer issues, ensuring a positive customer experience
  • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
  • Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
  • Conducts performance evaluations that are timely and constructive, where applicable
  • Participates in the recruiting process, as required
  • Provides management with various updates and indicators as requested
  • Remains current on all administrative duties according to company policy

What We're Looking For:
  • 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
  • High School Diploma required, Bachelor's Degree preferred
  • Moderate proficiency in Microsoft Office Suite
  • Ability to collaborate with internal and external stakeholders
  • Flexible and adaptable; ability to work effectively in ambiguous situations
  • Excellent verbal and written communication skills
  • Ability to address and resolve customer service challenges
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
  • Ability to drive process and organizational change
  • Ability to influence
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Ability to see the big picture and leverage critical thinking and decision-making skills
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability

What You'll Get:
  • The starting salary for this role is $70,304 annually, commensurate of experience.
  • Bonus: Eligible
  • Stock: Eligible
  • Stock Options: Eligible
  • Profit Sharing: Eligible
  • Bonus Plans: Eligible
  • Reimbursement for Travel Expenses (as applicable, per Company policy guidelines)
  • Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
    • Up to 40% off the base rate of any standard Hertz Rental
    • Medical, Dental & Vision plan options
    • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
    • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
    • Paid Parental Leave & Adoption Assistance
    • Employee Assistance Program for employees & family
    • Educational Reimbursement & Discounts
    • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
    • Perks & Discounts -Theme Park Tickets, Gym Discounts & more

About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

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