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Customer Operations Lead Jobs (NOW HIRING)

Hertz

Customer Operations Manager

Flushing, NY

$66.30K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... The Manager may lead a brand or a function and all brands, depending on the size of the location.

Citizens Alliance Bank

Operations Lead

Clara City, MN · On-site

This position will ensure quality service and effective customer support for all internal and external customers. The Operations Lead will accomplish these results through the effective management of ...

Hertz

Customer Operations Manager

Grand Rapids, MI · On-site

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... The Manager may lead a brand or a function and all brands, depending on the size of the location.

Hertz

Customer Operations Manager

Portland, ME · On-site

$135.60K/yr

The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $62,000 What You'll Do: * Responsible for daily customer operations ...

Hertz

Customer Operations Manager

Flushing, NY · On-site

$66.30K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... The Manager may lead a brand or a function and all brands, depending on the size of the location.

Hertz

Customer Operations Manager

Honolulu, HI

$129.60K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... The Manager may lead a brand or a function and all brands, depending on the size of the location.

Hertz

Customer Operations Manager

Oklahoma City, OK · On-site

$55K/yr

The Manager may lead a brand or a function and all brands, depending on the size of the location. What You'll Do: * Responsible for daily customer operations and revenue generation for their assigned ...

SiloSmashers

Operations Lead

Washington, DC · On-site

The Operations Lead will have a good understanding of the software and hardware products used by the company and the end-users, as well as experience with customer relationship management (CRM) ...

Hertz

Customer Operations Manager

Kansas City, MO · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... The Manager may lead a brand or a function and all brands, depending on the size of the location.

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How much do customer operations lead jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer operations lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Lead, and why are they important?

To thrive as a Customer Operations Lead, you need a strong background in customer service, process improvement, and team leadership, often supported by experience in operations management or a related field. Familiarity with CRM systems, ticketing tools, and data analysis platforms like Salesforce or Zendesk is typically required. Excellent problem-solving, communication, and stakeholder management skills help you build strong teams and resolve customer issues effectively. These skills and qualities are crucial for delivering exceptional customer experiences and optimizing operational efficiency.

How does a Customer Operations Lead typically collaborate with other departments to improve customer experience?

As a Customer Operations Lead, you will regularly work with teams such as Sales, Product, and Engineering to identify customer pain points and develop solutions. This collaboration often involves participating in cross-functional meetings, sharing insights from customer feedback, and helping design process improvements. Building strong relationships across departments is key to ensuring customer issues are resolved efficiently and that service enhancements align with broader business objectives. This role provides a unique opportunity to influence company-wide strategy by acting as the voice of the customer.

What does a Customer Operations Lead do?

A Customer Operations Lead oversees the daily operations of a customer service or support team to ensure high-quality service delivery. They manage staff, optimize workflows, and implement strategies to improve customer satisfaction and operational efficiency. This role often involves analyzing performance metrics, handling escalated issues, and collaborating with other departments to enhance the customer experience. Additionally, they may contribute to process improvements and training programs to develop their team's skills.

What is the difference between Customer Operations Lead vs Customer Service Manager?

AspectCustomer Operations LeadCustomer Service Manager
Primary FocusOversees customer experience, process improvements, and operational efficiencyManages customer service team, handles escalations, and ensures customer satisfaction
Required SkillsProcess management, cross-functional collaboration, data analysisTeam leadership, communication, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support teams, direct customer interaction
Common UsageIndustry-wide, especially in SaaS and e-commerceRetail, telecom, and service industries

The Customer Operations Lead focuses on optimizing overall customer processes and experience, often working across departments. In contrast, the Customer Service Manager primarily manages the customer support team and handles direct customer interactions. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

More about Customer Operations Lead jobs
What job categories do people searching Customer Operations Lead jobs look for? The top searched job categories for Customer Operations Lead jobs are:
Customer Operations Lead jobs near you
Infographic showing various Customer Operations Lead job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.
Customer Operations Manager

Customer Operations Manager

Hertz

Flushing, NY

$66.30K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 191 frontline employees who took The Breakroom Quiz

116th of 139 rated vehicle equipment hire

Job description

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. 

The salary for this position is $66,300/yr

What You'll Do:

  • Responsible for daily customer operations and revenue generation for their assigned function
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes 
  • Resolves customer issues, ensuring a positive customer experience
  • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
  • Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
  • Conducts performance evaluations that are timely and constructive, where applicable
  • Participates in the recruiting process, as required
  • Provides management with various updates and indicators as requested
  • Remains current on all administrative duties according to company policy

What We're Looking For:

  • 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
  • High School Diploma required, Bachelor's Degree preferred 
  • Moderate proficiency in Microsoft Office Suite
  • Ability to collaborate with internal and external stakeholders 
  • Flexible and adaptable; ability to work effectively in ambiguous situations 
  • Excellent verbal and written communication skills  
  • Ability to address and resolve customer service challenges
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
  • Ability to drive process and organizational change
  • Ability to influence
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Ability to see the big picture and leverage critical thinking and decision-making skills
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability

What You'll Get:

  • Up to 40% off the base rate of any standard Hertz Rental   
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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