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Customer Operations Lead Jobs (NOW HIRING)

Hercules

Customer Operations Lead

San Francisco, CA · On-site

$130K - $250K/yr

What are we looking for? We're hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage ...

Hercules

Customer Operations Lead

$100K - $200K/yr

What are we looking for? We're hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage ...

Yutka Fence

Customer Operations Lead

Kenosha, WI · On-site

$65K - $80K/yr

Yutka Fence is hiring a Customer Operations Lead to own and execute our entire customer workflow-from first call to final invoice. This is not a sit-back-and-manage role . This is a player-coach ...

Yutka Fence

Customer Operations Lead

Kenosha, WI

$65K - $80K/yr

Yutka Fence is hiring a Customer Operations Lead to own and execute our entire customer workflow--from first call to final invoice. This is not a sit-back-and-manage role . This is a player-coach ...

Muon Space

Customer Operations Engineering Lead

San Jose, CA · On-site +1

$144K - $215K/yr

The Customer Operations Lead will ensure customer requests are deconflicted across the Muon missions and are processed and delivered according to the contractual obligations. The candidate will work ...

ASML

Customer Operations Finance Lead

Chandler, AZ · On-site

$132K/yr

ABS Customer Operations Senior Finance Team Lead At ASML we ensure that our people, processes and information systems enable us to achieve growth and meet our ambitious business objectives. This role ...

Citizens Alliance Bank

Operations Lead

Great Falls, MT · On-site

This position will ensure quality service and effective customer support for all internal and external customers. The Operations Lead will accomplish these results through the effective management of ...

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How much do customer operations lead jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer operations lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Lead, and why are they important?

To thrive as a Customer Operations Lead, you need a strong background in customer service, process improvement, and team leadership, often supported by experience in operations management or a related field. Familiarity with CRM systems, ticketing tools, and data analysis platforms like Salesforce or Zendesk is typically required. Excellent problem-solving, communication, and stakeholder management skills help you build strong teams and resolve customer issues effectively. These skills and qualities are crucial for delivering exceptional customer experiences and optimizing operational efficiency.

How does a Customer Operations Lead typically collaborate with other departments to improve customer experience?

As a Customer Operations Lead, you will regularly work with teams such as Sales, Product, and Engineering to identify customer pain points and develop solutions. This collaboration often involves participating in cross-functional meetings, sharing insights from customer feedback, and helping design process improvements. Building strong relationships across departments is key to ensuring customer issues are resolved efficiently and that service enhancements align with broader business objectives. This role provides a unique opportunity to influence company-wide strategy by acting as the voice of the customer.

What does a Customer Operations Lead do?

A Customer Operations Lead oversees the daily operations of a customer service or support team to ensure high-quality service delivery. They manage staff, optimize workflows, and implement strategies to improve customer satisfaction and operational efficiency. This role often involves analyzing performance metrics, handling escalated issues, and collaborating with other departments to enhance the customer experience. Additionally, they may contribute to process improvements and training programs to develop their team's skills.

What is the difference between Customer Operations Lead vs Customer Service Manager?

AspectCustomer Operations LeadCustomer Service Manager
Primary FocusOversees customer experience, process improvements, and operational efficiencyManages customer service team, handles escalations, and ensures customer satisfaction
Required SkillsProcess management, cross-functional collaboration, data analysisTeam leadership, communication, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support teams, direct customer interaction
Common UsageIndustry-wide, especially in SaaS and e-commerceRetail, telecom, and service industries

The Customer Operations Lead focuses on optimizing overall customer processes and experience, often working across departments. In contrast, the Customer Service Manager primarily manages the customer support team and handles direct customer interactions. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

More about Customer Operations Lead jobs
What job categories do people searching Customer Operations Lead jobs look for? The top searched job categories for Customer Operations Lead jobs are:
Customer Operations Lead jobs near you
Infographic showing various Customer Operations Lead job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.
Customer Operations Lead

Customer Operations Lead

Hercules

San Francisco, CA • On-site

$130K - $250K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Job description

What are we looking for?
We're hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage into technical support, and a light support-to-success motion for renewals and upsells. You will also hire and manage contractors to scale support capacity.
You should be:
  • Operationally excellent: crisp processes, strong prioritization, reliable execution
  • Customer-obsessed: you drive outcomes, not just ticket closure
  • Calm under pressure: strong escalation judgment and clear communication
  • Builder + manager: you can recruit, train, and manage contractors with clear QA

What will you lead?
  • Billing operations: refunds, disputes/chargebacks, invoices, plan changes, account changes
  • Non-technical support: handle requests when AI support fails or users need human help
  • Triage and routing: classify issues, gather context, escalate to Technical Support/Engineering with clean repro details
  • Contractor team: source, hire, onboard, schedule, and manage contractors; set QA standards, macros, and playbooks
  • SLAs and outcomes: define and run response SLAs, backlog health, and customer outcome accountability
  • Escalations + prioritization: manage hot accounts and cross-team prioritization across support and engineering
  • Light commercial motion: coordinate renewals/upsells, identify expansion signals, and route to the right owner
  • Operating cadence + tooling: weekly reviews, dashboards, workflows, and continuous process improvement

What skills do we expect you to have?
  • Experience running customer operations or support ops in a SaaS environment
  • Strong understanding of billing and payments workflows (refunds, disputes, subscriptions)
  • Experience managing other employees or contractors
  • Excellent written communication: clear, fast, and professional customer-facing responses
  • Strong triage instincts: can separate billing vs product vs technical issues and route correctly
  • Comfort with tooling: ticketing systems, CRMs, internal dashboards, and basic analytics
  • Ability to drive process: SLAs, escalation paths, playbooks, and cross-functional coordination

What are Hercules' operating principles?
Hercules' operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:
  1. We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
  2. We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We're proud of our work.
  3. We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules' benefits?
  • Healthcare, vision, and dental
  • User whatever AI productivity tools you'd like
  • Take what you need vacation policy
  • Daily lunches, dinners and snacks in the office
  • We guarantee you will do the best work of your career here

What's the compensation?
$100k-$250k + equity (depends on seniority, equity, and location)

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